Livery Downloader

[Speed Of Flight 0]

Ticket: 334-1FF4B825-0423

 

Started a ticket, on December 26, for which there has been no response yet. Been a week. Would have at least expected some troubleshooting questions by now.

 

When I open Ops Center, and then select the B777 livery downloader, I get this message:

 

An exception has occured!

Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue.
Press "Copy to clipboard" below and then paste the information into your support ticket.
Additionally, a log file has been created at:
c:\users\parts\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.log
Please attach this file to better help us fix this issue.

The application will now exit.

01/02/17 18:57:51     Exception:  Unknown Exception at 0x6CC1AF3E
6CB90000  C:\WINDOWS\SYSTEM32\MSVCR100.dll  +0008AF3E  (0, 0, 0)
6CB90000  C:\WINDOWS\SYSTEM32\MSVCR100.dll  +0008AF8A  (0, 0, 0)
68E30000  c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll  +0001B4B2  (FFFFFFFF, 83572A8, 10)
6C7E0000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +00011160  (FFFFFFFF, 83572A8, 10)
6C7E0000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +00010772  (10, 68E4B490, 8358584)
6C7E0000  C:\WINDOWS\SYSTEM32\Cabinet.dll  +0000EA4F  (68E68A74, 0, 68E4ADB0)
68E30000  c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll  +0001AA29  (10E5E70, 835F7E0, 68E68A74)
68E30000  c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll  +000234A1  (C5377B05, 0, 68EE4680)

 

It's different every time I see it, or at least I think it is. What do I do next?

 

Hope this helps, and that someone will respond.

[scandinavian13 5,192]

 

 

Started a ticket, on December 26, for which there has been no response yet. Been a week. Would have at least expected some troubleshooting questions by now.

 

Even with the holiday, someone should've gotten to it by now. I searched the ticket number and found it (thanks for including that). I've responded via the support system.

[Speed Of Flight 0]

Thank you sir.

[Speed Of Flight 0]

Tried all that you told me to, but it still does it.