"the specified account already exist"

[warbirds 555]

 "the specified account already exist" is the notice I get when trying to reinstall p3d. I just renewed win 10 and was trying to install p3d again but no luck. My p3d is on drive D and win 10 is on drive C. I did not uninstall p3d on D drive and did this all before with no problems but this time I get the warning and install stalls. 

 

Log file: 

 

[1ACC:11D0][2017-01-04T12:03:07]e000: Error 0x80070002: Failed to find payload: MSXML6_x86 in working path: C:\Users\teisco\AppData\Local\Temp\{504DBFF3-29A7-4FE6-9C75-23EFD725FF6F}\MSXML6_x86 and unverified path: C:\ProgramData\Package Cache\.unverified\MSXML6_x86

[1ACC:11D0][2017-01-04T12:03:07]e000: Error 0x80070002: Failed to cache payload: MSXML6_x86

[1B14:0474][2017-01-04T12:03:07]e314: Failed to cache payload: MSXML6_x86 from working path: C:\Users\teisco\AppData\Local\Temp\{504DBFF3-29A7-4FE6-9C75-23EFD725FF6F}\MSXML6_x86, error: 0x80070002.

[1B14:0474][2017-01-04T12:03:07]e349: Application requested retry of payload: MSXML6_x86, encountered error: 0x80070002. Retrying...

[1ACC:1AB0][2017-01-04T12:04:03]i301: Applying execute package: MSXML6_x86, action: Install, path: C:\ProgramData\Package Cache\{A43BF6A5-D5F0-4AAA-BF41-65995063EC44}v6.10.1129.0\msxml6_x86.msi, arguments: ' ALLUSERS="1" MSIFASTINSTALL="7"'

[1ACC:1AB0][2017-01-04T12:04:03]w355: Unable to register source directory: C:\ProgramData\Package Cache\{A43BF6A5-D5F0-4AAA-BF41-65995063EC44}v6.10.1129.0\, product: {A43BF6A5-D5F0-4AAA-BF41-65995063EC44}, reason: 0x80070645. Continuing...

[1B14:188C][2017-01-04T12:04:03]i319: Applied execute package: MSXML6_x86, result: 0x0, restart: None

[1ACC:1AB0][2017-01-04T12:04:03]i325: Registering dependency: {c641f06a-f6df-47c7-81ee-a7607837fb2d} on package provider: {A43BF6A5-D5F0-4AAA-BF41-65995063EC44}, package: MSXML6_x86

[1ACC:1AB0][2017-01-04T12:04:03]i323: Registering package dependency provider: {C69CD9B3-BB19-4BAF-A712-8B8A7F9C5561}, version: 3.4.18.19475, package: Prepar3D

[1ACC:1AB0][2017-01-04T12:04:03]i301: Applying execute package: Prepar3D, action: MinorUpgrade, path: C:\ProgramData\Package Cache\{C69CD9B3-BB19-4BAF-A712-8B8A7F9C5561}v3.4.18.19475\Install_Client.msi, arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" PREPAR3D="d:\Program Files (x86)\Lockheed Martin\Prepar3D v3" BUNDLELAUNCH="True"'

[1ACC:1AB0][2017-01-04T12:04:18]e000: Error 0x80070643: Failed to perform minor upgrade of MSI package.

[1ACC:1AB0][2017-01-04T12:04:18]e000: Error 0x80070643: Failed to execute MSI package.

[1B14:188C][2017-01-04T12:04:18]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[1B14:188C][2017-01-04T12:04:18]w348: Application requested retry of package: Prepar3D, encountered error: 0x80070643. Retrying...

[1ACC:1AB0][2017-01-04T12:04:21]i301: Applying execute package: Prepar3D, action: MinorUpgrade, path: C:\ProgramData\Package Cache\{C69CD9B3-BB19-4BAF-A712-8B8A7F9C5561}v3.4.18.19475\Install_Client.msi, arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" PREPAR3D="d:\Program Files (x86)\Lockheed Martin\Prepar3D v3" BUNDLELAUNCH="True"'

[1ACC:1AB0][2017-01-04T12:04:22]e000: Error 0x80070643: Failed to perform minor upgrade of MSI package.

[1ACC:1AB0][2017-01-04T12:04:22]e000: Error 0x80070643: Failed to execute MSI package.

[1B14:188C][2017-01-04T12:04:22]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[1B14:188C][2017-01-04T12:04:22]w348: Application requested retry of package: Prepar3D, encountered error: 0x80070643. Retrying...

[1ACC:1AB0][2017-01-04T12:04:26]i301: Applying execute package: Prepar3D, action: MinorUpgrade, path: C:\ProgramData\Package Cache\{C69CD9B3-BB19-4BAF-A712-8B8A7F9C5561}v3.4.18.19475\Install_Client.msi, arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" PREPAR3D="d:\Program Files (x86)\Lockheed Martin\Prepar3D v3" BUNDLELAUNCH="True"'

[1ACC:1AB0][2017-01-04T12:04:27]e000: Error 0x80070643: Failed to perform minor upgrade of MSI package.

[1ACC:1AB0][2017-01-04T12:04:27]e000: Error 0x80070643: Failed to execute MSI package.

[1B14:188C][2017-01-04T12:04:27]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[1B14:188C][2017-01-04T12:04:27]w348: Application requested retry of package: Prepar3D, encountered error: 0x80070643. Retrying...

[1ACC:1AB0][2017-01-04T12:04:30]i301: Applying execute package: Prepar3D, action: MinorUpgrade, path: C:\ProgramData\Package Cache\{C69CD9B3-BB19-4BAF-A712-8B8A7F9C5561}v3.4.18.19475\Install_Client.msi, arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" PREPAR3D="d:\Program Files (x86)\Lockheed Martin\Prepar3D v3" BUNDLELAUNCH="True"'

[1ACC:1AB0][2017-01-04T12:04:31]e000: Error 0x80070643: Failed to perform minor upgrade of MSI package.

[1ACC:1AB0][2017-01-04T12:04:31]e000: Error 0x80070643: Failed to execute MSI package.

[1B14:188C][2017-01-04T12:04:31]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[1B14:188C][2017-01-04T12:04:31]i319: Applied execute package: Prepar3D, result: 0x80070643, restart: None

[1B14:188C][2017-01-04T12:04:31]e000: Error 0x80070643: Failed to execute MSI package.

[1ACC:1AB0][2017-01-04T12:04:31]i329: Removed package dependency provider: {C69CD9B3-BB19-4BAF-A712-8B8A7F9C5561}, package: Prepar3D

[1ACC:1AB0][2017-01-04T12:04:31]i326: Removed dependency: {c641f06a-f6df-47c7-81ee-a7607837fb2d} on package provider: {A43BF6A5-D5F0-4AAA-BF41-65995063EC44}, package MSXML6_x86

[1ACC:1AB0][2017-01-04T12:04:31]i318: Skipped rollback of package: MSXML6_x86, action: Uninstall, already: Absent

[1B14:188C][2017-01-04T12:04:31]i319: Applied rollback package: MSXML6_x86, result: 0x0, restart: None

[1ACC:1AB0][2017-01-04T12:04:31]i329: Removed package dependency provider: {A43BF6A5-D5F0-4AAA-BF41-65995063EC44}, package: MSXML6_x86

[1ACC:1AB0][2017-01-04T12:04:31]i351: Removing cached package: MSXML6_x86, from path: C:\ProgramData\Package Cache\{A43BF6A5-D5F0-4AAA-BF41-65995063EC44}v6.10.1129.0\

[1ACC:1AB0][2017-01-04T12:04:31]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c641f06a-f6df-47c7-81ee-a7607837fb2d}, resume: None, restart: None, disable resume: No

[1ACC:1AB0][2017-01-04T12:04:31]i330: Removed bundle dependency provider: {c641f06a-f6df-47c7-81ee-a7607837fb2d}

[1ACC:1AB0][2017-01-04T12:04:31]i352: Removing cached bundle: {c641f06a-f6df-47c7-81ee-a7607837fb2d}, from path: C:\ProgramData\Package Cache\{c641f06a-f6df-47c7-81ee-a7607837fb2d}\

[1ACC:1AB0][2017-01-04T12:04:31]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{c641f06a-f6df-47c7-81ee-a7607837fb2d}, resume: None, restart initiated: No, disable resume: No

[1B14:188C][2017-01-04T12:04:31]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

 

 

[warbirds 555]

Anyone? I emailed support but the last I did that it took weeks. 

[vgbaron 3,504]

Have you tried uninstalling the client and then reinstalling? My guess is that you changed enough on your system to flag it as a new install but without first uninstalling, it will block you.

 

Vic

[warbirds 555]

Client does not show up in add/remove programs because my p3d is on drive D and the other parts that were on drive C are gone with the win 10 reinstall that wiped C with format. So, no I cannot uninstall it. 

[WarpD 824]

One error:   0x80070643 appears to be a permissions issue.

 

Also... next time... do the right thing... uninstall your p3D client before wiping your OS.

[warbirds 555]

Yes if you check the log I posted is shows "failed to execute MSI package"

As for permissions I did try to install via admin. 

[gavinlittle 0]

disable all windows defender or anti virus software including UAC and try and install again as admin 

 

if still no go,  try this, follow it through   http://www.prepar3d.com/forum/viewtopic.php?f=6322&t=123069#p149613

[kakusso 12]

There is nothing you can do. You are trying to activate an already active licence.

Did you send the mail to license support?

licensing@prepar3d.com