Operation center crashes after update

[Slayer 190]

My operation center will not load if I install the suggested update it crasheswith the following message:

 

An exception has occured!

 

Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue.

Press "Copy to clipboard" below and then paste the information into your support ticket.

Additionally, a log file has been created at:

c:\users\slayer\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.log

Please attach this file to better help us fix this issue.

 

The application will now exit.

 

01/22/17 13:00:43     Exception:  Access Violation at 0x0

00260000  c:\program files (x86)\pmdg operations center\PMDG Operations Center.exe  +0001215D  (289D68, 286324, 273CDC)

00260000  c:\program files (x86)\pmdg operations center\PMDG Operations Center.exe  +000150A8  (274640, D1754, 274640)

764E0000  C:\Windows\System32\USER32.dll  +0002D2B3  (D1754, 110, 16170C)

764E0000  C:\Windows\System32\USER32.dll  +0001E462  (274640, D1754, 110)

764E0000  C:\Windows\System32\USER32.dll  +0001E3A5  (110, 16170C, 0)

764E0000  C:\Windows\System32\USER32.dll  +0001D960  (D1754, 110, 16170C)

764E0000  C:\Windows\System32\USER32.dll  +0001C015  (187DE50, 0, 110)

 

 

 

If I uninstall and delete the operation center then reinstall the 777 it works again. Something in the update is breaking the op center on my system. I forgot to copy the logfile  and now it was overwritten after I reinstalled the 777

[scandinavian13 5,192]

 

 

Something in the update is breaking the op center on my system.

 

Correction: something Windows updated is causing USER32 errors. That isn't our DLL.

 

So far, most of the successes I've seen in the support queue were from manual updates. See below:

 

1. Navigate to your C:\Program Files (x86)\PMDG Operations Center folder. Delete everything in that folder with the EXCEPTION of the OpsCenterUpdater.exe file.

 

2.  Disable any Anti virus or other protective software that you are running.

 

3. Run the OpsCenterUpdater.exe file manually, ensuring that you Right Click and select "Run as Administrator."

[Slayer 190]

Deleting and manually updating as admin seems to have fixed it.

 

Thanks.

[scandinavian13 5,192]

Deleting and manually updating as admin seems to have fixed it.

 

Thanks.

 

Glad to hear it. Welcome!

[JohnsonPBX 8]

Hello,

 

I was having the exact same issue and thought I had to replace a .dll or something (just moved to Windows 10 like 3 days ago). Doing what Kyle suggested cured the problem. Thank you!

[PH_RYAN 0]

Worked for me to

[BirkHK 0]

Hey, i tried to go into perfomance settings in the Operation Center, but i got this..

An exception has occured!

Please contact PMDG support by submitting a ticket at http://support.precisionmanuals.com for help with resolving this issue.
Press "Copy to clipboard" below and then paste the information into your support ticket.
Additionally, a log file has been created at:
c:\users\birk\appdata\roaming\pmdg\pmdg operations center\PMDG Operations Center.log
Please attach this file to better help us fix this issue.

The application will now exit.

06/27/18 15:32:05     Exception:  Access Violation at 0x9A2E936
09A20000  c:\program files (x86)\pmdg operations center\Product Module 737NGX XSE.dll  +0000E936  (1, 9A2F330, D16BC)
09A20000  c:\program files (x86)\pmdg operations center\Product Module 737NGX XSE.dll  +0000F6D6  (1, 9A2F330, D16BC)
74910000  C:\Windows\SYSTEM32\USER32.dll  +00008E71  (D16BC, 110, D16BC)
74910000  C:\Windows\SYSTEM32\USER32.dll  +0001F730  (9A2F330, D16BC, 110)
74910000  C:\Windows\SYSTEM32\USER32.dll  +0001F6C8  (110, D16BC, 0)
74910000  C:\Windows\SYSTEM32\USER32.dll  +0001F2D7  (D16BC, 110, D16BC)
74910000  C:\Windows\SYSTEM32\USER32.dll  +000329F5  (1122370, 0, 110)
74910000  C:\Windows\SYSTEM32\USER32.dll  +00008E71  (D16BC, 110, D16BC)
 

 

tried to update it manually etc, but still wont work.

 

-Birk

 

[scandinavian13 5,192]

5 minutes ago, BirkHK said:

Exception:  Access Violation at 0x9A2E936

This usually means an anti-virus program is messing with or interfering with the OC.

[Olympic260 415]

Also make sure you are running the  OC as administrator. Right click and select run as administrator

[BirkHK 0]

Like it's only happening when i go to perfomance tab not livery tab or something

 

[BirkHK 0]

16 minutes ago, scandinavian13 said:

This usually means an anti-virus program is messing with or interfering with the OC.

Where do i disable that`?

 

[scandinavian13 5,192]

7 minutes ago, BirkHK said:

Where do i disable that`?

Depends on what anti-virus program you use. I don't recommend disabling it, though. I'd add an exception. Search online for "add exception [your anti-virus program's name/brand]" and follow those directions.

The Operations Center is located in C:\Users\[your username]\AddData\Roaming\PMDG\PMDG Operations Center

[BirkHK 0]

not feeling like i've got an proper answer, on how to fix it. 

[Ephedrin 418]

2 minutes ago, BirkHK said:

not feeling like i've got an proper answer, on how to fix it. 

?

Set an exception in your anti virus software for the Operation Center... You've even been given the paths to exclude... What else do you need?

 

BTW: We are asked to sign our posts per the rules..

[scandinavian13 5,192]

4 minutes ago, BirkHK said:

not feeling like i've got an proper answer, on how to fix it. 

Well, insofar as you have yet to tell me which anti-virus program you're using, and I can't either read your mind or hack into your computer to find out to go do that work for you, I provided you the exact means to find the information for yourself.

If you'd prefer that I write up instructions for you on how to use someone else's program that is causing our program to fail because you seemingly preferred to type a longer post here than typing fewer words into Google, I'll oblige you. Up to you: type a couple terms into Google to add an exception into your AV program (a useful item to know in the case your AV program interferes with any program - to include the sim itself), or tell me which program you're using and I'll write out detailed steps for you. Either way, you're going to have to read a set of directions...the latter avenue will take more time.