cant submit a ticket.

[Guest happy2]

hello

i am trying to submit a ticket to support but the i cant Retrieve my Password no email is sent. i have looked in junk mail and spam but nothing is coming through.

could you check you end please

thanks

[Jet Tech 31]

Tim,

 

The Support Portal requires a completely separate account from the PMDG Ecommerce site.  Did you establish a new account, it not you can't recover a password for an account that doesn't exist yet.

[Guest happy2]

Hi Paul thanks for the help

 

i thought i had a account but its a long time ago. I tried to register a account for a support ticket today  but apparently my email address is already  recognized so i assumed i must have had support in the past.

 

i will have another look and see, maybe i have to be logged in to the ecommerce account first ?

nope that didn't work. i think it would just be easier to delete my email in support accounts & then re register.

 

However I see that your the Manager of Customer/Technical Support  I don't want to be cheeky but could you have a look at this for me when you have a minute its not an emergency or anything but it would be cool if we could sort this out.

i posted it in the pmdg queen of the sky's II forum

 

http://www.avsim.com/topic/503509-missing-textures/

 

again thank you for any help

Tim