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hjsmuc

The arrogance of some vendors is amazing - guess who's it

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After waiting days and days for a license reactivation I asked politely on the forum whether my ticket might be considered to be worked on. The answer I got from Mr. Cameron was:

 

"The forums are not to be used as a means for speeding up or checking up. Such posts will be subject to deletion."

 

Well, I wonder what a support forum is for if not for checking up on issues.

 

 

 

 

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I would agree that the policy violation is relatively minor; assuming it's documented. Taking you're money was easy though.

 

I'm done with X-Aviation. Because of the attitude, but mainly the pricing. Smells bad to me.

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That's exactly the point, it's all about attitude. Things can go wrong and often users make stupid mistakes. But a good vendor tries to help nevertheless. I am the last to bother them with questions, I ask myself through forums, I google the whole Internet and I try to fix my stuff alone before opening a ticket. But sometimes you have to and then you find out whether you bought the right product at the right store. Well, nothing I can change about it but at least a little venting helps. 

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After waiting days and days for a license reactivation

 

It's like Bill Murray experienced Groundhog day, a repeating story. I hope that sometime great guys like IEXG decide to sell their product at an additional shop.

Tom

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I hope that sometime great guys like IEXG decide to sell their product at an additional shop.

 

Good point, guess why I didn't buy that bird yet.

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I'm quite turned off by having to have licences activation's manually reset in this day and age.

 

I bought the DC3 installed it into XP10 and XP11 on the same computer and had to activate the DC3 twice. Built a new rig, moved my X-Plane SSD over to it, reactivated DC3 for XP10 and ran out of activations so I cant get it activate for XP11 on the same damn computer.

 

Now it sounds like getting an activation reset will be a royal pain in the butt :(

 

Sounds like someone should reevaluate their business model. Don't have this issue with any other Vendor.

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I'm quite turned off by having to have licences activation's manually reset in this day and age.

 

Another good point. I understand that vendors want to prevent piracy. On the other hand, they need to understand that we live in a time where beta's, hardware upgrades and failures, multiple device use etc. are the norm. If they want to restrict the use they should be very clear with that upfront. After initially being against it I now like ORBX's Central model. It has some glitches but generally it does a good job of administrating user's licenses and downloads without much intervention of the seller. 

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Another good point. I understand that vendors want to prevent piracy.

 

But it cant be done and all such vendors accomplish is to make life hard for their customers.

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It's absolutely ridiculous how many customers of XA have had this exact same issue. It's become a meme at this point, incredible!

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I hope they sort out whatever issue they have at the moment as this is probably the tenth of such threads that have appeared about this in the past month or so. 

 

Whether we all like DRM or not (and I hate it), it looks like it is here to stay, and problems like this will continue to plague us.

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It's like Bill Murray experienced Groundhog day, a repeating story. I hope that sometime great guys like IEXG decide to sell their product at an additional shop.

Tom

 

That's the most frustrating part.  Both IXEG and LES make great planes, but only sell them at X-A.  I too went round and round with X-A for weeks trying to get a download link reset.  Honestly, I'd rather have been at the dentist than deal with the X-A crew.

 

It's a shame because they don't seem to even realize why so many of us get frustrated.

 

I of course wish them the best as they have been around a long while, but would sure buy from anywhere else first given the choice.

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Whether we all like DRM or not (and I hate it), it looks like it is here to stay, and problems like this will continue to plague us.

The only way to beat piracy is to offer a better service - Steam has done it for games with frequent sales, quick downloads and convenient auto-updates, despite DRM. Netflix is a huge success because it offers hassle free streaming at low prices and no ads, again, despite DRM.

 

X-Aviation tries to succeed by monopoly on certain addons and open contempt towards their customers, because we often needlessly regard developers and publishers as fellow enthusiasts who enrich our hobby instead of businesses who want us to pay them for sub-standard service.

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Whether we all like DRM or not (and I hate it), it looks like it is here to stay, and problems like this will continue to plague us.

 

But there are plenty of "self-service" license reactivation solutions available.  It's falls on the vendor if they want to utilize them or not.

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Hopefully, threads like this will give developers second thoughts about distributing through X-Aviation. The ones that do are clearly losing sales. I would love to buy the IXEG 737 but it won't happen.

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What they will eventually realise, is the place we choose to buy stuff and to some extent what we choose to buy, is at least in some part dicated by how user-friendly our experience is as a customer, and we all end up sooner or later with a mental list of onlines stores and indeed developers which we personally avoid because they don't offer a user-friendly experience.

 

I'm willing to bet every simmer has a list like that in their head. High on my list - but not exclusively so -  are places which give you any of the following:

 

'oh you need to pay another fiver to 're-activate' your download.'

 

'send us an email from that email address you got rid of ten years ago when you originally registered and bought something for FS9.'

 

'quote the credit card number, from the card you no longer posses which you used from when you bought that thing off us five years ago.'

 

'you'll get an activation email for your purchase within the next year or so.'

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