simsuper80

just bought the ngx through paypal cant download

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after completing the order through paypal and the pmdg website (which is having problems. "pmdg.com" works but "www.precisionmanuals.com/" says that the site cannot be reached.)

 

I have the paypal receipt but nothing else. 

 

 

 

 

edit:

 

was I supposed to register on pmdg before ordering?

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I only knew ""http://www.pmdg.com/". Are they also genuine PMDG's websites or are they fake copies?

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Hi my name it is Eduardo and i buy the PMDG 737NGX Base Package on Friday 02/17 and not recibe any email to download or direction. Y try to pay directly with my Visa but the were and error and finally pay with pay pal. But Visa charge me also! So i pay two times because the first error!

And i didn't download anything!
 
Question about the order N. Order #[removed] - Order Date: 2/17/2017 - ORDER CODE: [removed]
 
I wait for your response since Friday, if a don't have any answer i will going to cancel both transactions. 
 
Thanks.

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Hi,

 

Submit quickly a ticket to the support here:

http://support.preci...nuals.com/Main/

 

Kind advise, never post your order number and sensitive information here. It is a public forum, for user to user support.

 

And by the way, have a look at the forum rules, you must sign all your posts with your full names.

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Budbud  thanks very much to help me, its the first time that a write here. I since Friday write a severals mails and no response. I today i see the double charge in my credit card! I submit the ticket and i hope the staff of PMDG give me and response.

 

Thanks again.

 

Eduardo Marino

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I since Friday write a severals mails and no response.

 

We don't provide support via email. As shown on the website, we have a support function, which Romain has linked you to twice now. You absolutely need to use that function.

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