Cannot fly NGX tutorials

[Toad 0]

When I load a tutorial the NGX nose dives and crashes if I don't exit the sim. When it first loads the auto throttle and auto pilot are engaged but within a second they turn off and the acft nose dives. If I wait until the acft has completely loaded(the countdown at the top of the screen has stopped, I have crashed).

FOR THE PMGD STAFF:

Normally when such as this happens I uninstall and reinstall the acft. But now when I rescind the license using the FMC (as I finally learned is the way to do it!!!!) it I get a message that my license has run it's course (not verbatim) and if I rescind the license I cannot use the NGX anymore. I purchased the extended download service but I guess that has run out also. So now if I do uninstall the NGX I have, will I have to buy it again?

 

Thanks, as always for any help.

Roger Douglas

 

[downscc 1,327]

Both tutorials start on the ground, follow the instructions step by step in the tutorial documents.

There is no reason to uninstall/install the product, which usually creates more problems than it solves.  Also, there is no reason to turn in the license if you do uninstall/install. The only reasons for turning in a license are for things like new HDD or OS.

Contact PMDG Product Support via a trouble ticket to have your license activation counter reset.

[Toad 0]

Morning, I Made an error on my first post and Dan Downs reminded me of it. I guess I should have said the portions of the tutorials I was referring to were "Tutorial #2 Before Top of Descent" and "Tutorial #2 Before Visual Approach". I use the "Before Visual Approach"  to set up my CFG file to get the best frame rates as suggested on you tube by "doofer". The 2 main Tutorials do indeed start on the ground. Thanks for your reply and for showing me my omission/error. Also, thanks for the info about uninstalling/installing causing more problems.  I will contact PMDG thru a trouble ticket about the license.

Roger Douglas