rob345

Download of 747v3 update fails in OC

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Hi,

I want to update the 747 to the latest version 3.00.8189 (from 3.00.8132), but the download always fails.

Generally, I have no internet connection problems whatsoever, and the computer is a pure P3D Flight Sim PC without any AntiVir programs.

The logs tell me the following:

===

PMDG Operations Center.log

10:17:34.393 Install Update has been selected from the notifications menu
10:17:36.581 Entered DownloadUpdate()
10:17:36.581 Updater Location: c:\users\rober\appdata\roaming\pmdg\pmdg operations center\Product Updates\
10:17:36.581 Pre-Emptive Delete of Folder: c:\users\rober\appdata\roaming\pmdg\pmdg operations center\Product Updates
10:17:36.581 Create New Folder: c:\users\rober\appdata\roaming\pmdg\pmdg operations center\Product Updates
10:17:36.581 Downloading the following: http://s3.amazonaws.com/PMDG_Downloads/CoreUpdater/PMDG_Updater_744_P3D.exe
10:17:36.581 Entered FileTimeToString():
10:17:36.581 Downloading: c:\users\rober\appdata\roaming\pmdg\pmdg operations center\Product Updates\PMDG_Updater_744_P3D.exe
10:17:36.581 Updater Download Completed
10:17:45.113 Updater Location: c:\users\rober\appdata\roaming\pmdg\pmdg operations center\Product Updates\
10:17:45.113 Launching Updater named: PMDG_Updater_744_P3D.exe
10:17:45.113 End of WaitForSingleObject()
10:32:11.769 
10:32:11.769 PMDG 747-400 V3 P3D - Checking product version
10:32:11.769 Checking key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B8BBEEDC-2F4A-47BD-99C1-95B01E22FEFF}
10:32:11.769 Installed version: 3.00.8132
10:32:11.769 Product Version is now: 3.00.8132
10:32:11.769 FAIL NOTICE: After the updater ran, the registry version and server versions still didn't match. They should have...
10:32:11.769 Deleting Folder: c:\users\rober\appdata\roaming\pmdg\pmdg operations center\Product Updates

===

pmdg_updater_log.txt

2017/03/17 10:17:45 [PMDG 1] ===== PMDG updater commencing
2017/03/17 10:17:45 [PMDG 1] Setting up for 744 / P3D
2017/03/17 10:17:45 [PMDG 1] PMDG Updater: Version A16 - Build timestamp Mar 14 2017, 14:08:14
2017/03/17 10:17:45 [PMDG 1] Finding installed PMDG product version
2017/03/17 10:17:45 [PMDG 1] Installed PMDG product version: 3008132
2017/03/17 10:17:45 [PMDG 1] Fetching available product information for the configured simulator...
2017/03/17 10:17:46 [PMDG 1] Retrieving data about PMDG product 22: PMDG 747-400 QOTSII for P3Dv3
2017/03/17 10:17:46 [PMDG 1] Finding install-directory of next simulator in this family...
2017/03/17 10:17:46 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/03/17 10:17:46 [PMDG 1] Sim install directory in registry is D:\Flight Sim\Prepar3D v3\
2017/03/17 10:17:46 [PMDG 1] PMDG 747-400 QOTSII path should be D:\Flight Sim\Prepar3D v3\\PMDG\PMDG 747 QOTS II
2017/03/17 10:17:46 [PMDG 1] Upstream says 65 new file(s) totaling 738388KB
2017/03/17 10:17:46 [PMDG 1] Product directory D:\Flight Sim\Prepar3D v3\\PMDG\PMDG 747 QOTS II exists
2017/03/17 10:17:46 [PMDG 1] Your files are being updated. Depending on file size, this may take some time.
2017/03/17 10:17:46 [PMDG 1] Need to update 65 file(s).
2017/03/17 10:17:46 [PMDG 1] Total download size is 738388KB.
2017/03/17 10:17:47 [PMDG 1] From remote: Effects\fx_PMDG_747_APU_exhaust.fx to D:\Flight Sim\Prepar3D v3\Effects\fx_PMDG_747_APU_exhaust.fx, size 2KB
2017/03/17 10:17:48 [PMDG 1] File 1 of 65 successfuly updated for this sim.
2017/03/17 10:17:48 [PMDG 1] From remote: Effects\fx_PMDG_747_contrail.fx to D:\Flight Sim\Prepar3D v3\Effects\fx_PMDG_747_contrail.fx, size 2KB
2017/03/17 10:17:49 [PMDG 1] File 2 of 65 successfuly updated for this sim.
2017/03/17 10:17:49 [PMDG 1] From remote: Effects\fx_PMDG_747_ENG_exhaust.fx to D:\Flight Sim\Prepar3D v3\Effects\fx_PMDG_747_ENG_exhaust.fx, size 2KB
2017/03/17 10:17:49 [PMDG 1] File 3 of 65 successfuly updated for this sim.
2017/03/17 10:17:49 [PMDG 1] From remote: Effects\texture\fx_PMDG_747_exhaust.bmp to D:\Flight Sim\Prepar3D v3\Effects\texture\fx_PMDG_747_exhaust.bmp, size 22KB
2017/03/17 10:17:50 [PMDG 1] File 4 of 65 successfuly updated for this sim.
2017/03/17 10:17:50 [PMDG 1] From remote: Gauges\PMDG_747QOTSII.dll to D:\Flight Sim\Prepar3D v3\Gauges\PMDG_747QOTSII.dll, size 227833KB
2017/03/17 10:32:11 [PMDG 2] Error in file download - I was unable to download D:\Flight Sim\Prepar3D v3\Gauges\PMDG_747QOTSII.dll
2017/03/17 10:32:11 [PMDG 2] Update terminated: Aborting file update due to download error.
2017/03/17 10:32:11 [PMDG 1] Done.

===

After the update the PMDG_747QOTSII.dll is corrupted (because it's only partly downloaded, filesize ~25MB). Therefore, the 747 does not work afterwards any longer.

(I already have submitted a ticket but maybe someone here can help out, too.)

Thanks and regards
Robert

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5 hours ago, rob345 said:

2017/03/17 10:32:11 [PMDG 2] Error in file download - I was unable to download D:\Flight Sim\Prepar3D v3\Gauges\PMDG_747QOTSII.dll

Most of the time, this is due to your anti-virus program getting in the way (a program downloading dlls looks a little suspicious, admittedly). Less often, this is due to poor speeds between you and the local Amazon AWS node.

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Thanks.

No AV. Windows Defender deactived. Is there anything else that might interfere?

So, I assume it's the latter. The download speed from amazon is indeed very very low (~15kb/s) despite DSL 16.000 kbit/s connection.

Is there a way for an alternative download?

 

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1 hour ago, rob345 said:

Is there a way for an alternative download?

Not at the moment, but we're working on alternate solutions.

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hi,

same problem for me with avast deactivated and 25 mega connexion. the update install blocked 2 - 3 minutes at the step 4 on 65, and crash at the step 10...

 

 

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