Product Support

[asanal 32]

I  tried to open ticket,but Product Support screen  cannot find my e-mail address or password.

I have no problem to open my PMDG account. 

Need Help

 

 

[Captain Kevin 586]

If you've never used the support system before, you need to create an account to do so, as that's separate from your PMDG order account.

[asanal 32]

Thanks for your response.

I used support system many years.

[cannonplug 126]

Did your try clicking on the "forgot your password" link? It asks you for either a user name or an e-mail address. If it doesn't recognize either of them, it's possible you're misremembering the fact that you had an account there, in which case you could try to create a new account.

[asanal 32]

1-"Did your try clicking on the "forgot your password" link? It asks you for either a user name or an e-mail address. "

Yes

2-"it's possible you're misremembering the fact that you had an account."

No I have an account. I did  get many help from, either Ryan or Paul.

 

[chapstick 2,757]

Is your issue like what I describe in this thread?

If so, I wish you luck, because PMDG is not responsive to this potential issue.

Alex Pugh

[asanal 32]

I will try to re- register  and open  account with my different e-mail, let see what will happen. If I can reach Ryan or Paul, I am sure they will help us.

 

[asanal 32]

I re-registered and utilized my other e-mail address. Now I can access to Product Support

[Captain Kevin 586]

4 hours ago, Chapstick said:

If so, I wish you luck, because PMDG is not responsive to this potential issue.

This one is sort of a catch 22 here. They do say that the best way to guarantee a response is submitting a support ticket because they don't always monitor the forum, so there's no guarantee that they'll see it here. Of course, if you can't access the support system, you don't have a way TO submit a support ticket short of creating a new account. I suppose it is entirely possible that they just simply haven't seen the thread in question.

[Brian_A_Neuman 198]

15 hours ago, Chapstick said:

Is your issue like what I describe in this thread?

If so, I wish you luck, because PMDG is not responsive to this potential issue.

Alex Pugh

The couple of times I submitted a ticket I was very pleased with the speed of the response. As stated before, there is either a forgot password section with the login or create an account if you havent done so. They will get to you in a very efficient manner.