Passenger dragged off overbooked United flight

[Boomer 1,619]

Hah!  Still going.  Well, still sad that the MD being dragged off SLAG.

[Matthew Kane 1,343]

American has 113,300 employees so with that many people small isolated events can happen. I think they handled it well. Now it seems like they will have 113,299 people working for them. 

[HiFlyer 9,359]

I just wonder where people's common sense is going. Even as a kid, I don't think I would have ever let any of these situations get to the stages they eventually reached. Certainly as a teen I learned the art of calming down Irate customers.

And the UA Ceo.......

What was he thinking?

You could practically see the wide eyes all across the world at his initial response, and flies on the wall nodding sagely and saying "Dead man walking."

Something is wrong, out there.

At least American Airlines managed not to stick its foot in its mouth. (Which is kind of a low bar for multinational mega-companies)

[ahsmatt7 1,199]

Nothinf

[HiFlyer 9,359]

http://www.msn.com/en-us/news/us/american-tries-to-learn-from-uniteds-mistakes-in-incident/ar-BBA9XfJ

[fluffyflops 1,858]

Im at my 4th airline over a 20 year period.  Long, short and low cost.

All of them have overbooked and do so on a daily basis.  Just this time they got caught and went about it the wrong way.

People never look at the bigger picture and sometimes you have to take a punter or bunch of punters off to get a whole crew to pax (or deadhead as the yanks call it) to cover a flight later on in the programme.  Its a horrible decision to make and one I've had to do numerous times in 10 years of working in OPS to bump 6 punters off a flight is cheaper than cancelling the one the day later.  

99 times out of 100 people take the money.  At my old airline we used to fly to a certain destination which was and still is constantly either overbooked or overweight with bags that it couldnt make it.  The certain destination had a reputation for passengers being "thrifty"  and we once managed to get people off for £25 and not the standard 150...  

Sad but true