order status "pending"

[fffffantasy 0]

Hi you guys, I bought a PMDG 747 queen of skies 2 last night (I was in china) via the payment of paypal. since then the order status was "pending", but the paypent status was "paid". I checked my paypal account and my emailbox, I am pretty sure the payment was completed. Why it shows pending and I never get my product? Have you guys ever met such a problem? What should I do now?  thanks a lot. I like the addon so much I cant wait to install and play with it.

[anden145 2,284]

First of all...

Create a ticket directly with PMDG here
PMDG Support Site

You'll need to create an account to do so, but it's the most efficient way to get support.
Please note: Your account for their Web Store, is not the same as for their Support portal.

[fffffantasy 0]

7 hours ago, Anders Gron said:

First of all...

Create a ticket directly with PMDG here
PMDG Support Site

You'll need to create an account to do so, but it's the most efficient way to get support.
Please note: Your account for their Web Store, is not the same as for their Support portal.

 

thanks a lot Anders Gron, I have done what you said, the ticket now is "waiting for agent", hope the problem will be soon solved.

[simbio 56]

This happen to me as well, so take your time and wait for support.

[SirBismuth 9]

I had a response from PMDG's Support within a day, and also quick response to subsequent communication the same ticket.  My issue appeared to have resolved itself, but have absolutely no complaints about PMDG Support.