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Frank_Kunath

Operations Center Update Failure

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Here is the answer:

 

Hi Sebastian

 

Can you please make sure that you disable any Anti virus or other protective software and then try the following.

 

It sounds as if your PMDG Operations Center application may not be up to date.

 

To manually update PMDG Operations Center, do the following:

 

1. Navigate to your C:\Program Files (x86)\PMDG Operations Center folder. Delete everything in that folder with the EXCEPTION of the OpsCenterUpdater.exe file.

 

2.  Disable any Anti virus or other protective software that you are running.

 

3. Run the OpsCenterUpdater.exe file manually, ensuring that you Right Click and select "Run as Administrator."

 

This should update your PMDG Operations Center install to the latest version.

 

Paul Gollnick
Technical Support
PMDG Simulations, LLC


Sebastian Schlotz

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Somehow it did not work out, or I'm too stupid :blush:


Sebastian Schlotz

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7 hours ago, Masek said:

Somehow it did not work out, or I'm too stupid :blush:

Unfortunately, this does not help me! I have sent a new ticket to PMDG.


Greetings Kenneth Kitzmann

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This is an EU server problem! After various attempts, get other error messages.

Other message:

1. Product Module 737NGX.dll has failed to download after 3 attempts.

2. Product Module 737NGX XSE.dll has failed to download after 3 attempts.

 

 


Greetings Kenneth Kitzmann

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45 minutes ago, coolken said:

This is an EU server problem! After various attempts, get other error messages.

Other message:

1. Product Module 737NGX.dll has failed to download after 3 attempts.

2. Product Module 737NGX XSE.dll has failed to download after 3 attempts.

 

 

This is the same I got as well! :(


Timm Rehberg
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Yes here also. Got the same needless Message from Paul.

Answered to the Mail but didn't get any Answer until now.

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I also have the same problem. I tried the deleting of the files and manual run of the updater, but to no avail. Still gives the message failed after 3 attempts.


Sander Rutte

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2 hours ago, a350pilot said:

Got the same needless Message from Paul.

Paul likely didn't know you saw the message here, unless you specifically told him, which I doubt you did. We work product support - not mind reading.

Sign your posts.


Kyle Rodgers

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Here a solution of PMDG! Unfortunately with me without success!

 

We've had other users having this issue in the past two days trace it back to antivirus or firewall interference with the download. We've checked the server and files exhaustively, there isn't a problem on our end of the connection. 18,000+ successful OC updates have happened in the past two days across the world.

=========

Have you tried setting a Windows Firewall rule to allow the OC and updater through? Several other users said doing this fixed the issue for them.
 
Here's a video explaining how to do this:
https://www.youtube.com/watch?v=2AcqibSJ8ng

 


Greetings Kenneth Kitzmann

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Thanks for sharing that Kenneth,

Will try it tonight and report my results.

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Sander Rutte

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4 minutes ago, Mansson1313 said:

I've tried all the suggested solutions. However, it doesn't work out.

Regards
Thomas Mansson

Same here too,  it doesn't work out.

Regards
Andrea

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Everyone - this issue appears to be confined to the German Amazon CloudFront edge servers somehow from what we're seeing. We just re-pushed the update files out to all of the edge servers worldwide - please try again now and let us know if it still fails. If it does, we're going to have to get in touch with Amazon's support - the issue is not happening elsewhere in the world from what we've seen.

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Ryan Maziarz
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For fastest support, please submit a ticket at http://support.precisionmanuals.com

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I still have the same problem. Even with the manual setup for a firewall rule.
Do you suggest any ports to allow?


BR
Timm


Timm Rehberg
Twitch Livestreams

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It still does not work! Even if the firewall is off, the same result! ...Download stops.


Greetings Kenneth Kitzmann

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