300ER disappeared for P3D V3

[Daniel Baker 20]

Hi,

My 777-300ER has disappeared for P3D V3 all of a sudden.  I can't seem to be able to get it activated again - it doesn't appear in P3D, or in the livery manager or anything like that.

The version screen says I have 1.10.7025 installed

Any ideas?

 

Thanks,

Daniel Baker

[edpatino 1,960]

9 minutes ago, Daniel Baker said:

Hi,

My 777-300ER has disappeared for P3D V3 all of a sudden.  I can't seem to be able to get it activated again - it doesn't appear in P3D, or in the livery manager or anything like that.

The version screen says I have 1.10.7025 installed

Any ideas?

 

Thanks,

Daniel Baker

Here the same, I think the latest update to the B777-200 deleted all the aircraft.cfg entries (except those of the liveries) of the -300ER, awaiting for its compatibility update for P3Dv4v3.

Cheers, Ed

 

[Daniel Baker 20]

Thanks Ed.

I guess we'll just have to wonder...?

Have you looked at your 300er aircraft.cfg, BTW?  Mine is complete garbled nonsense - oriental-looking text (ie; Chinese or Japanese characters).  I think I heard about P3D V4 using a new formatting for its text files (Unicode - something like that?) and was wondering if this might be the case here.  Perhaps one got snuck in by mistake?

I don't know - probably talking nonsense here...

 

- Daniel

[PMDG777 231]

Have you installed anything else P3D related recently?

[Daniel Baker 20]

22 hours ago, PMDG777 said:

Have you installed anything else P3D related recently?

Blueprint simulations KIAH.  I think that's it.

- Daniel

[PMDG777 231]

Is it a P3Dv3 compatible product? Any chance this could've messed with something?

[Daniel Baker 20]

On ‎2017‎-‎06‎-‎20 at 10:56 PM, PMDG777 said:

Is it a P3Dv3 compatible product? Any chance this could've messed with something?

Yes.  Worked just fine with 777-300.  It was the PMDG update that messed something up.

I've submitted a ticket - seems to be an issue with the update...

 

- Daniel

[PMDG777 231]

2 hours ago, Daniel Baker said:

Yes.  Worked just fine with 777-300.  It was the PMDG update that messed something up.

I've submitted a ticket - seems to be an issue with the update...

 

- Daniel

Can you try downloading the full installer from the PMDG website and reinstalling via that.

[Daniel Baker 20]

I guess I'm going to have to.

PMDG has stopped replying to my ticket.  Ryan asked me for a file and has not gotten back to me.  I'm really not sure what to do here...

 

[PMDG777 231]

1 hour ago, Daniel Baker said:

I guess I'm going to have to.

PMDG has stopped replying to my ticket.  Ryan asked me for a file and has not gotten back to me.  I'm really not sure what to do here...

 

How long ago did he last respond?

[Daniel Baker 20]

8 days ago, I believe.

Did the uninstall and reinstall thing.  I think the PMDG 777-300ER for P3.4 is broken as of now.

 

I guess they have quite a handful with the P3D v4 updates - they seem to be breaking the operations center!

Nothing I can do, I suppose.

- Daniel

[PMDG777 231]

6 minutes ago, Daniel Baker said:

8 days ago, I believe.

Did the uninstall and reinstall thing.  I think the PMDG 777-300ER for P3.4 is broken as of now.

 

I guess they have quite a handful with the P3D v4 updates - they seem to be breaking the operations center!

Nothing I can do, I suppose.

- Daniel

I'd reply to the ticket asking if they could have another look into it so it bumps it up the order.

[Daniel Baker 20]

Good news.

Ryan replied to me and gave me specific instructions, along with the news there were new installers.  This finally solved the issue - here they are for anyone who ever has similar issues:

To accomplish a full removal and clean install of the PMDG 777-200LR/F and 777-300ER (if you own it) into Prepar3D v3.3+ or v4+, follow these steps:
1. Uninstall the PMDG 777-300ER (if you own it) and then the PMDG 777-200LR/F products from Control Panel\Programs & Features.
2. Manually delete the PMDG 777-200LR, PMDG 777F, and PMDG 777-300ER (if you own it) folders in <P3D root folder>\SimObjects\Airplanes.
3. Manually delete the <P3D root folder>\PMDG\PMDG 777X folder.
4. Manually delete the PMDG 777-200LR, PMDG 777F, and PMDG 777-300ER (if you own it) folders in C:\Users\(Your Windows Username)\AppData\Roaming\Lockheed Martin\Prepar3D v3 or v4\SimObjects
- You may need to enable the Windows folder option "Show hidden files and folders" to see this location.

5. Download new up-to-date copies of the installers from your account at the PMDG store.
6. Install the PMDG 777-200LR/F from your installer.

7. Install the PMDG 777-300ER (if you own it).

8. Run the PMDG Operations Center and install any updates it offers for the 777 products.

 

Cheers,

Daniel