Install Problems with Turbulent Design MBS

[Mickeyj 35]

Hi, 

first i will address this problem over at TD forums as well. 

I just bought TD s KMBS tried to install it into v4 but never came past the registration. It said i have an invalid code. I tried it many times but no luck. Error Code 0  

Anyone faced the same problem? 

 

Thanks :)

[papab 3]

Had the same problem and here is the cure

When you are installing you need to type in when it asks for the serial number:

1. Email address in the first line (top box)

2. Password used to log into your account at Turbulent on the second line

3. Serial Number on the third line

 

It should now work

 

Rick

 

 

 

[Mickeyj 35]

30 minutes ago, papab said:

Had the same problem and here is the cure

When you are installing you need to type in when it asks for the serial number:

1. Email address in the first line (top box)

2. Password used to log into your account at Turbulent on the second line

3. Serial Number on the third line

 

It should now work

 

Rick

 

 

 

Thanks for your reply. I did that many times no luck...

[papab 3]

Did Turbulent reply in their forum?

[Mickeyj 35]

Nope not yet. There were a guy who had the same problem he solved it with the 1.0.0.1 installer. But that didnt help me :(

[papab 3]

Did you try to redownload the file?

[Mickeyj 35]

3 hours ago, papab said:

Did you try to redownload the file?

Yes sir more than 5 times. But i think i found the problem. The email i registered is different to the email in  the customer details on the order receipt. The problem is that the customer email is the same email i registered in the first place when i bought Turbulents first two airfields.

For this first account i lost may password and i couldnt log in anymore. I tried to reset the password many times  but had no luck .Password reset function did not work. tried this also many times.. I contacted TD via support but never got an answer on this first problem. I also got no answer on my second problem. This is unusual for TD as they are normally very fast in answering. Im facing myself to open a third account with another different email and buy a second copy of MBS.:S

Ok just now i reset the password on my first account and it worked IMHO, i feel like a dumb a** as i did that many times.

 

Edited June 22, 2017 by Mickeyj

[ralinn 55]

Hi Mickeyj,

I can only apologise for not getting back to you. We had a website outage on Monday and didn't realise that it screwed up the request submission page on the website! Any requests sent through it were never received!

The problem has been sorted now and we're back to receiving emails again.

I'm really glad you sorted your problem... I'll be contacting you personally with an apology.

 

Thanks,

Russ

[Mickeyj 35]

All problems have been olved thank you for everyone envolved. Turbulent found a lifetime supporter :)

[ralinn 55]

Thanks MJ, that's great to hear! :)

Russ

[papab 3]

MJ,

Glad it all got sorted out.......

They are a great company, many purchases for me in the future!

Rick