Update Problem

[Bob_Z 30]

When I try to install the  latest update from the Ops Center I get an error saying the ...PMDG _Updater_77L__P3d.exe is corrupt or unreadable.  Uninstalled the aircraft and re-installed, no joy,  Deleted the files in the Ops Center, again no joy.  All was done as administrator with AV turned off.

[PMDG777 231]

1 hour ago, Bob_Z said:

When I try to install the  latest update from the Ops Center I get an error saying the ...PMDG _Updater_77L__P3d.exe is corrupt or unreadable.  Uninstalled the aircraft and re-installed, no joy,  Deleted the files in the Ops Center, again no joy.  All was done as administrator with AV turned off.

Anonymous (Full names are required as per forum rules),

Have you submitted a ticket to support?

[Bob_Z 30]

Yes, earlier today.  No response.

 

Bob Zolto

Edited June 23, 2017 by Bob_Z
add name

[PMDG777 231]

3 minutes ago, Bob_Z said:

Yes, earlier today.  No response.

 

Bob Zolto

It sounds like the operations centre doesn't have the access rights to that specific file. Are you the only user on your computer and do you have full admin rights?

[Bob_Z 30]

Yes and yes.

Bob Zolto

[PMDG777 231]

39 minutes ago, Bob_Z said:

Yes and yes.

Bob Zolto

What operating system are you running?

[Bob_Z 30]

Win 10, i7 6700-K, Nvidia GTX 1070, 32GB RAM.

 

 

[PMDG777 231]

4 minutes ago, Bob_Z said:

Win 10, i7 6700-K, Nvidia GTX 1070, 32GB RAM.

Can you try running a search for that file that's unreadable and let me know a) if you find it and b) where it's located

[PMDG777 231]

Hi Bob,

As a work around, could you redownload the installer from the PMDG website update via that.

[Bob_Z 30]

I did download it again, no joy.  File is located at c:\users\owner\appdata\roaming\pmdg\pmdg operations center\Product Updates\\PMDG_Updater_77L_P3D.exe

[PMDG777 231]

5 minutes ago, Bob_Z said:

I did download it again, no joy.  File is located at c:\users\owner\appdata\roaming\pmdg\pmdg operations center\Product Updates\\PMDG_Updater_77L_P3D.exe

So the installer on the PMDG website doesn't include the latest update?

Can you delete (move to desktop) that file and run the Operations centre updater?

[Bob_Z 30]

This morning I thought to try to run the updated file manually, but it isn't there any more, which leads me to believe that the installer I downloaded yesterday may have the updates included, although the updater file was there last night before I turned off my machine.  The Ops Center still has notifications for the updates but I still get the error that it is corrupt or unreadable,  Is there a way to tell if the updates are present?   I will be away for several hours so I can't answer you right away.

[PMDG777 231]

25 minutes ago, Bob_Z said:

This morning I thought to try to run the updated file manually, but it isn't there any more, which leads me to believe that the installer I downloaded yesterday may have the updates included, although the updater file was there last night before I turned off my machine.  The Ops Center still has notifications for the updates but I still get the error that it is corrupt or unreadable,  Is there a way to tell if the updates are present?   I will be away for several hours so I can't answer you right away.

The operation centre shows the version number of the installed product.

[Bob_Z 30]

The Operation  Center says I have version 1.10.8333 installed and that there is an update available to 1.10.8363.  I'm going to download again and see what happens.

[downscc 1,327]

I wouldn't assume that the installer downloaded from PMDG includes the micro updates pushed out in the past couple of days.