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Protocol Error

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Neither chaseplane or VFX central will start "We are sorry, an unknown error occured. Please contact us at ***@***.com with a reference to this message: "ProtocolError""

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We are aware of the issue and we are working toward resolving it. Thanks for your patience, sorry for the inconvenience.


Keven Menard 
Technical Director, //42
.

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It's back, sorry again for the inconvenience!


Keven Menard 
Technical Director, //42
.

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It's down again unfortunately :/

EDIT: I was able to log in to VFX central and it began downloading Chaseplane again (I deleted it to try and reinstall..) and then trying to open chaseplane settings the ProtocolError had returned.

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Yeaaaa, it's down again... Sorry guys, we're still figuring this one out!


Keven Menard 
Technical Director, //42
.

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Alright, It's back. I'll wait a few minutes to pop the champagne bottle


Keven Menard 
Technical Director, //42
.

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I guess no FNO for me tonight. CP is causing me CTD and I cant even uninstall the program so I can fly online. So much for my first time user experience. 


Dan

i9-13900K / Asus Maximus Hero Z790 / RTX 4090 FE / G.Skill Trident Z5 RGB 32 GB DDR5-6400 CL32 / Artic Liquid Freezer II 360 / Samsung 980 PRO SSD 1TB PCIe NVMe M.2 / Samsung 980 PRO SSD 2TB PCIe NVMe M.2 / Samsung 970 EVO Plus SSD 2TB PCIe NVMe M.2 / EVGA 1000W G3, 80+ Gold / Phanteks Eclipse P600S ATX Mid Tower / Arctic P14 PWM Case Fans / LG C2 42 Inch Class 4K OLED TV/Monitor / Windows 11 Pro

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Just now, Wise87 said:

I guess no FNO for me tonight. CP is causing me CTD and I cant even uninstall the program so I can fly online. So much for my first time user experience. 

I guess you could try relaunching it again. Contact us via email if you still have CTDs, we'll fix that right away


Keven Menard 
Technical Director, //42
.

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I was just on approach to TYS for FNO and it crashed the sim, hope it's sorted now :mellow:

Just now, Wise87 said:

I guess no FNO for me tonight. CP is causing me CTD and I cant even uninstall the program so I can fly online. So much for my first time user experience. 

 

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1 minute ago, Wise87 said:

I guess no FNO for me tonight. CP is causing me CTD and I cant even uninstall the program so I can fly online. So much for my first time user experience. 

Try not to get discouraged.  After all it's still in the Alpha phase, so some issues are to be expected. 


Ernest Pergrem

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1 minute ago, Keven Menard said:

I guess you could try relaunching it again. Contact us via email if you still have CTDs, we'll fix that right away

Still getting error "We are sorry, an unknown error occured. Please contact us at support@oldprop.com with a reference to this message: "notLogged"


Dan

i9-13900K / Asus Maximus Hero Z790 / RTX 4090 FE / G.Skill Trident Z5 RGB 32 GB DDR5-6400 CL32 / Artic Liquid Freezer II 360 / Samsung 980 PRO SSD 1TB PCIe NVMe M.2 / Samsung 980 PRO SSD 2TB PCIe NVMe M.2 / Samsung 970 EVO Plus SSD 2TB PCIe NVMe M.2 / EVGA 1000W G3, 80+ Gold / Phanteks Eclipse P600S ATX Mid Tower / Arctic P14 PWM Case Fans / LG C2 42 Inch Class 4K OLED TV/Monitor / Windows 11 Pro

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1 minute ago, airernie said:

Try not to get discouraged.  After all it's still in the Alpha phase, so some issues are to be expected. 

Fully understood, at least the matter is being handled

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I'm not too discouraged. I can always go back to my previous camera system if need be. 


Dan

i9-13900K / Asus Maximus Hero Z790 / RTX 4090 FE / G.Skill Trident Z5 RGB 32 GB DDR5-6400 CL32 / Artic Liquid Freezer II 360 / Samsung 980 PRO SSD 1TB PCIe NVMe M.2 / Samsung 980 PRO SSD 2TB PCIe NVMe M.2 / Samsung 970 EVO Plus SSD 2TB PCIe NVMe M.2 / EVGA 1000W G3, 80+ Gold / Phanteks Eclipse P600S ATX Mid Tower / Arctic P14 PWM Case Fans / LG C2 42 Inch Class 4K OLED TV/Monitor / Windows 11 Pro

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