PTA Activation Issues

[MattDavies 320]

Hi all,

Just this morning, I was told that people were experiencing failures when activating PTA for P3D v4 (2.51). Normally with stuff like this, it's an easy remedy as we have direct control over the server - usually a reboot works just fine. However...

When I purchased PTA, although I was given the source code to the program plus all of the server side code, for ease, we decided to keep the current server that you use to activate PTA live. This server is not owned by us (it belongs to Yuri, the original PTA developer).

It would seem this morning, said server has been completely nuked - I am not sure of the reason why and to be quite frank, I don't have the energy to keep chasing people around.

So, now is the time to take full control and set up our own activation server. We're doing this as we speak.

There will be an update to PTA soon with the reflected changes as to which server is used to activate the product - all I ask for is a little time.

Note: If you purchased PTA during the down time, you will be put into a queue for your serial to be assigned to your account - once the activation server is back up we'll sort this out for you as a matter of urgency.

I understand this is frustrating - I have been tearing my hair out all morning trying to resolve this. 

Thanks for your patience and support - I'll keep you updated.

Matt.

[Paladin 101]

Thanks for letting us know, take the time you need.  Do it once, do it right.  Regards.

 

M.

[GSalden 4,655]

Thanks Matt. 

 

[jimos87 0]

So im confused, the activation number i was sent today is valid or not?

[MattDavies 320]

28 minutes ago, jimos87 said:

So im confused, the activation number i was sent today is valid or not?

It'll be valid once we sort out the activation issues.

[Fmpm 0]

THIS is the problem of constant online validations.
I understand that you have to protect the program, but that implies that every time there is a problem on your side, users are harmed.
The validation system each time the program is used does not prevent illegal programs but causes inconvenience to users who have legal programs.
Maybe it's time to rethink the protection system for something more effective.
It can even have periodic but not constant validations, because in case of net faults on one side we are unable to use it.

[FireRx 18]

thanks for the update Matt.  I was just going to report this issue. 

[MattDavies 320]

6 hours ago, Fmpm said:

THIS is the problem of constant online validations.
I understand that you have to protect the program, but that implies that every time there is a problem on your side, users are harmed.
The validation system each time the program is used does not prevent illegal programs but causes inconvenience to users who have legal programs.
Maybe it's time to rethink the protection system for something more effective.
It can even have periodic but not constant validations, because in case of net faults on one side we are unable to use it.

I appreciate what you're saying, but until today anything activation related was completely out of my control.

We've now implemented a way to completely avoid issues should the activation server go down - we have full control of everything now :)

I will eat my own words should this ever happen again (but it wont).

[Fmpm 0]

Glad to hear that.
Thankfully, you solved it quickly.
Good job.

[FireRx 18]

Matt ,

What would you say the ETA of the activation server being back in service?

[xenonsk 129]

11 minutes ago, FireRx said:

Matt ,

What would you say the ETA of the activation server being back in service?

I've received e-mail from SimTweaks. Server is up and running. You must download the latest version of PTA via the "My Account" section of the website - the version number is now 2.52.

[FireRx 18]

thanks getting it now

[signmanbob 592]

17 hours ago, MattDavies said:

Hi all,

Just this morning, I was told that people were experiencing failures when activating PTA for P3D v4 (2.51). Normally with stuff like this, it's an easy remedy as we have direct control over the server - usually a reboot works just fine. However...

When I purchased PTA, although I was given the source code to the program plus all of the server side code, for ease, we decided to keep the current server that you use to activate PTA live. This server is not owned by us (it belongs to Yuri, the original PTA developer).

It would seem this morning, said server has been completely nuked - I am not sure of the reason why and to be quite frank, I don't have the energy to keep chasing people around.

So, now is the time to take full control and set up our own activation server. We're doing this as we speak.

There will be an update to PTA soon with the reflected changes as to which server is used to activate the product - all I ask for is a little time.

Note: If you purchased PTA during the down time, you will be put into a queue for your serial to be assigned to your account - once the activation server is back up we'll sort this out for you as a matter of urgency.

I understand this is frustrating - I have been tearing my hair out all morning trying to resolve this. 

Thanks for your patience and support - I'll keep you updated.

Matt.

I cannot activate my copy of PTA.  I upgraded to the 2.51 version and it has totally messed up my install of P3Dv4.

I had already activated it, then I restarted it and it wants to be activated again, but it won't accept the activation.

How can I get this corrected?

 

Thank you, 

Bob

[edpatino 1,960]

You should download PTA v2.52 to use the new activation server.

Cheers, Ed

[KNOSSOS 122]

22 hours ago, MattDavies said:

Hi all,

Just this morning, I was told that people were experiencing failures when activating PTA for P3D v4 (2.51). Normally with stuff like this, it's an easy remedy as we have direct control over the server - usually a reboot works just fine. However...

When I purchased PTA, although I was given the source code to the program plus all of the server side code, for ease, we decided to keep the current server that you use to activate PTA live. This server is not owned by us (it belongs to Yuri, the original PTA developer).

It would seem this morning, said server has been completely nuked - I am not sure of the reason why and to be quite frank, I don't have the energy to keep chasing people around.

So, now is the time to take full control and set up our own activation server. We're doing this as we speak.

There will be an update to PTA soon with the reflected changes as to which server is used to activate the product - all I ask for is a little time.

Note: If you purchased PTA during the down time, you will be put into a queue for your serial to be assigned to your account - once the activation server is back up we'll sort this out for you as a matter of urgency.

I understand this is frustrating - I have been tearing my hair out all morning trying to resolve this. 

Thanks for your patience and support - I'll keep you updated.

Matt, could you please send me an answer to my last e-mail? Thanks

Yuri