Can't log into the PMDG site

[valvelifter 0]

Sorry to use this forum for a personal support request, but I can't seem to log into my PMDG acct to redownload the 777. Got my password sent to me using the password retrieval tool and I try it and still doesn't work. Can't open up a ticket unless I am logged in though. Help.

[PMDG777 231]

7 minutes ago, valvelifter said:

Sorry to use this forum for a personal support request, but I can't seem to log into my PMDG acct to redownload the 777. Got my password sent to me using the password retrieval tool and I try it and still doesn't work. Can't open up a ticket unless I am logged in though. Help.

There is a separate account for support and the store, so you can make a new account for support and contact them directly to resolve.

[Captain Kevin 586]

Support and orders are two different accounts. If you've never submitted a support ticket before, you do need to create an account to do so, as that isn't tied into the account that has your order information.

[valvelifter 0]

Awesome - thanks guys, already created a new support acct and submitted a ticket via there.. thanks again