microsoft flight simulator stopped working

[proxy 0]

Hello.

 

i just installed PMDG 737NGX Base Package for FSX.

 

when i try to register them with the activation code fsx crash with this message "microsoft flight simulator stopped working" and FSX is closed.

i uninstall and reinstall PMDG 737NG but the same error ocours.

 

Intel i7 7700K 16gb RAM, nvidia geforce gtx 1070 , Windows 7 home edition 64 bit.

 

any idea?

 

thanks for your time

[proxy 0]

FSX is steam edition.

 

the rest of the sim works fine

[PMDG777 231]

4 hours ago, proxy said:

Hello.

 

i just installed PMDG 737NGX Base Package for FSX.

 

when i try to register them with the activation code fsx crash with this message "microsoft flight simulator stopped working" and FSX is closed.

i uninstall and reinstall PMDG 737NG but the same error ocours.

 

Intel i7 7700K 16gb RAM, nvidia geforce gtx 1070 , Windows 7 home edition 64 bit.

 

any idea?

 

thanks for your time

Are you sure you're entering the correct serial number? Make sure you copy and paste the serial with no spaces before and after. Also, make sure you run the sim as admin.

FYI, full names are required on the forums.

[proxy 0]

sorry for the name.

 

i´m David Samprón from Barcelona, Spain.

 

i´m sure is the correct serial number , i copy paste them several times from the email and the order of PMDG

[proxy 0]

this is a video of the crash, antivirus an firewall is disabled

 

[DaveCT2003 1,820]

Please download AppCrashView and it will provide you with information about the Crash.  In that info there should be a Faulty Module, that's what we need to know.

After you know what the faulty module is, you can look it up by searching the AVSIM CTD Guide. The Guide is located on the right side of every AVSIM page.

Best wishes!

 

[Wes Yin 0]

2 hours ago, proxy said:

this is a video of the crash, antivirus an firewall is disabled

 

One possibility is your system setting on Languages and Unicode. It is worth trying setting the Unicode field to English. Anyway, I hope it will be solved, or I will have the same issue, too, as I plan to re-install the same thing.

[proxy 0]

9 hours ago, DaveCT2003 said:

Please download AppCrashView and it will provide you with information about the Crash.  In that info there should be a Faulty Module, that's what we need to know.

After you know what the faulty module is, you can look it up by searching the AVSIM CTD Guide. The Guide is located on the right side of every AVSIM page.

Best wishes!

 

 

the aplication show this

 

Version=1
EventType=APPCRASH
EventTime=131453144143210000
ReportType=2
Consent=1
UploadTime=131453144143550000
ReportIdentifier=66ea2611-6fe3-11e7-93da-1c1b0d920608
IntegratorReportIdentifier=66ea2610-6fe3-11e7-93da-1c1b0d920608
WOW64=1
Response.BucketId=1673898584
Response.BucketTable=25
Response.type=4
Sig[0].Name=Nombre de la aplicación
Sig[0].Value=fsx.exe
Sig[1].Name=Versión de la aplicación
Sig[1].Value=10.0.62615.0
Sig[2].Name=Marca de tiempo de la aplicación
Sig[2].Value=559f9a9a
Sig[3].Name=Nombre del módulo con errores
Sig[3].Value=FnpCommsSoap.dll
Sig[4].Name=Versión del módulo con errores
Sig[4].Value=11.14.0.0
Sig[5].Name=Marca de tiempo del módulo con errores
Sig[5].Value=572b6e8b
Sig[6].Name=Código de excepción
Sig[6].Value=c0000005
Sig[7].Name=Desplazamiento de excepción
Sig[7].Value=0002aaed
DynamicSig[1].Name=Versión del sistema operativo
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Id. de configuración regional
DynamicSig[2].Value=3082
DynamicSig[22].Name=Información adicional 1
DynamicSig[22].Value=610a
DynamicSig[23].Name=Información adicional 2
DynamicSig[23].Value=610a566d3869145c7d2a3ece08754653
DynamicSig[24].Name=Información adicional 3
DynamicSig[24].Value=4040
DynamicSig[25].Name=Información adicional 4
DynamicSig[25].Value=404080889b8f643e1ebb36cfce7de6a1
UI[2]=C:\Steam\steamapps\common\FSX\fsx.exe
UI[3]=Microsoft Flight Simulator® dejó de funcionar
UI[4]=Windows puede buscar una solución en línea al problema.
UI[5]=Buscar una solución en línea y cerrar el programa
UI[6]=Buscar una solución en línea más tarde y cerrar el programa
UI[7]=Cerrar el programa
LoadedModule[0]=C:\Steam\steamapps\common\FSX\fsx.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.6195_none_cbf5e994470a1a8f\MFC80.DLL
LoadedModule[5]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[7]=C:\Windows\syswow64\GDI32.dll
LoadedModule[8]=C:\Windows\syswow64\USER32.dll
LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\syswow64\LPK.dll
LoadedModule[15]=C:\Windows\syswow64\USP10.dll
LoadedModule[16]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[17]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCP80.dll
LoadedModule[18]=C:\Steam\steamapps\common\FSX\steam_api.dll
LoadedModule[19]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[20]=C:\Windows\syswow64\ole32.dll
LoadedModule[21]=C:\Windows\system32\apphelp.dll
LoadedModule[22]=C:\Windows\AppPatch\AcGenral.DLL
LoadedModule[23]=C:\Windows\system32\UxTheme.dll
LoadedModule[24]=C:\Windows\system32\WINMM.dll
LoadedModule[25]=C:\Windows\system32\samcli.dll
LoadedModule[26]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[27]=C:\Windows\system32\MSACM32.dll
LoadedModule[28]=C:\Windows\system32\VERSION.dll
LoadedModule[29]=C:\Windows\system32\sfc.dll
LoadedModule[30]=C:\Windows\system32\sfc_os.DLL
LoadedModule[31]=C:\Windows\syswow64\USERENV.dll
LoadedModule[32]=C:\Windows\syswow64\profapi.dll
LoadedModule[33]=C:\Windows\system32\dwmapi.dll
LoadedModule[34]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[35]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[36]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[37]=C:\Windows\syswow64\urlmon.dll
LoadedModule[38]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[39]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[40]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[41]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[42]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[43]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[44]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[45]=C:\Windows\syswow64\iertutil.dll
LoadedModule[46]=C:\Windows\syswow64\WININET.dll
LoadedModule[47]=C:\Windows\system32\MPR.dll
LoadedModule[48]=C:\Windows\AppPatch\AcLayers.DLL
LoadedModule[49]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[50]=C:\Windows\AppPatch\AcSpecfc.DLL
LoadedModule[51]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\COMCTL32.dll
LoadedModule[52]=C:\Windows\system32\mscms.dll
LoadedModule[53]=C:\Windows\system32\DDRAW.dll
LoadedModule[54]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[55]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[56]=C:\Windows\syswow64\IMM32.dll
LoadedModule[57]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[58]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[59]=C:\Windows\syswow64\NSI.dll
LoadedModule[60]=C:\Windows\system32\msi.dll
LoadedModule[61]=C:\Steam\steamapps\common\FSX\language.dll
LoadedModule[62]=C:\Steam\steamclient.dll
LoadedModule[63]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[64]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[65]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[66]=C:\Windows\system32\WINNSI.DLL
LoadedModule[67]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[68]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[69]=C:\Steam\tier0_s.dll
LoadedModule[70]=C:\Steam\vstdlib_s.dll
LoadedModule[71]=C:\Windows\system32\MSWSOCK.dll
LoadedModule[72]=C:\Windows\system32\Secur32.dll
LoadedModule[73]=C:\Windows\System32\wshtcpip.dll
LoadedModule[74]=C:\Steam\steam.dll
LoadedModule[75]=C:\Steam\Steam2.dll
LoadedModule[76]=C:\Steam\DbgHelp.dll

[PMDG777 231]

That doesn't quite say what I wanted it to say. Is there a "Faulting modules" line anywhere? It might be in Spanish I'm not sure.

[PMDG777 231]

Sorry when you click the error in the big list, in the bit at the bottom it should be under the general tab, not the details tab.

[proxy 0]

sorry i don see the "general" tab anywhere

[PMDG777 231]

30 minutes ago, proxy said:

sorry i don see the "general" tab anywhere

You should have a window like this. You want to copy the information from the box under the general tab, where mine starts with "Faulting application name: Ofm.exe"

Off topic: For anyone reading this who knows what OFM is, don't you just love Schlumberger's terribly unstable software. And people complain about P3D/FSX crashing!

 

[DaveCT2003 1,820]

The problem you are having appears to be with your PMDG license.  Please go to the PMDG Website and create a support ticket, and they will help you resolve this matter.

Best wishes.

 

[proxy 0]

1 hour ago, DaveCT2003 said:

The problem you are having appears to be with your PMDG license.  Please go to the PMDG Website and create a support ticket, and they will help you resolve this matter.

Best wishes.

 

Thanks .

 

i do it a few hours ago.

 

when i have a answer i post it.