Aerosoft CRJ occasionally crashes computer.

[kenthom 19]

I have had four occasions when flying this plane that the computer has stalled and then crashed.  I had to do a "normal restart".   I am not a computer wiz but this is what it says was the problem. 

 C:\Windows\Minidump\080317-5538-01.dmp
  C:\Users\Ken\AppData\Local\Temp\WER-7160-0.sysdata.xml

Windows7,  P3Dv4.    Intel i7-4790  @ 4ghz  

 

Any help to remedy this would be appreciated.  I posted on the Aerosoft forum also.   Not sure what is causing it so I thought I would try here as well.
 

[joemiller 269]

17 minutes ago, kenthom said:

I have had four occasions when flying this plane that the computer has stalled and then crashed.  I had to do a "normal restart".   I am not a computer wiz but this is what it says was the problem. 

 C:\Windows\Minidump\080317-5538-01.dmp
  C:\Users\Ken\AppData\Local\Temp\WER-7160-0.sysdata.xml

Windows7,  P3Dv4.    Intel i7-4790  @ 4ghz  

 

Any help to remedy this would be appreciated.  I posted on the Aerosoft forum also.   Not sure what is causing it so I thought I would try here as well.
 

I would suggest you do a full uninstall , then a clean re-install (turn off your anti-virus when doing the re-install). I am not sure what could have caused the above error; however, if this recommendation does not help, I encourage you to go to Aerosoft's support forum and request assistance. 

[kenthom 19]

I did a full re-install and no anti-virus.  I have posted there as well.   I can only assume that it has to do with the CRJ since it has never happened before.   However, I could be wrong.

[ukplane1 37]

edited

[Jim Young 2,356]

You need to download the AVSIM CTD Guide which provides a link to AppCrashView which shows all crashes on your computer.  The guide also has images showing how to check your Event Viewer for errors related to this aircraft or your sim.

Copy and paste your AppCrashView report here in this topic and someone will be able to tell you what went wrong.  In most cases with installations of aircraft, members do not right click the installer and select Install with Admin Privileges.  Sometimes too they will leave their anti-virus or anti-malware program running and sometimes those programs see a "false-positive" virus and deny the installation of a required file.  The file is not a virus or malware but some of the freeware anti-virus programs are very aggressive and will put the file in quarantine.  This has happened to me on one occasion with an I-Fly aircraft (and I don't even own an anti-virus program, just Malwarebytes and Windows Defender).

Hope this helps.

[DaveCT2003 1,820]

Just for reference, I have about 60 flights in the CRJ with a system very similar to yours, with no CTDs.

I hope this is helpful.

 

[kenthom 19]

Dave, I have never had this happen before also.   I am not the computer guru many of you are, just a guy that likes to fly.  I will to do as Jim suggested and post it here.  

I updated my graphics card since part of the fault mentioned a blue screen.  It is an Nvidia GTX 770.   I will see if that makes a difference.

I don't have a an anti-virus or malware protector installed.  I occasionally run a malware scan and then uninstall it after I am done.   I have never had a problem with any other software failing to load correctly but I will check my security settings.

I always load software with administrative rights.

Thanks for the help guys.  Love the plane and just want to fly it!

[DaveCT2003 1,820]

Hello Ken,

You mentioned a few things that might lead to a solution for you.

But first, follow Jim's suggestion and get a hold of AppCrashView so we can narrow down what caused your crash. It's an excellent tool that we use all the time in tech support and it will go back and look at all the crashes you have on your system.

Okay, let's talk about computer security software.  I'm not sure which one you're running then uninstalling, but many computer security programs are difficult to uninstall, and this is on purpose as it's to prevent a third party who might somehow get a hold of your computer from uninstalling it.  There are other reasons this is true which have nothing to do with protecting itself, often it's how deep the software is installed and sometimes it's just that the developer didn't or couldn't do a good job with the uninstaller. Regardless, there is usually a cleaner provided by the developer for people to run after they've uninstalled the software.  If this isn't run, the software can leave behind traces that are still functional behind the scenes, and this can cause all sorts of problems and unexplained PERFORMANCE LOSS.  I done a lot of work with computer security software, especially as it relates to flight sim, and for what it's worth I recommend you have a complete computer security suite and you leave it up and running except for flight sim installs.  You can read more about why this is, and specifically what software i recommend and the settings which will prevent the security software from slowing down your flight sime in the OVPA Shared Cockpit Guide (still relevant even if you're not interested in Shared Cockpit) which is pinned to the top of the AVSIM Shared Cockpit forum. 

NOTE:  For those who would like to discuss Computer Security and Flight Sim, please open a topic in the General Area instead of doing so in this thread.  Plus, we've hashed this subject out at length three our four times in the past 12 months and you'll find those threads have some great information. A quick forum search for Security Software or Computer Security should take you to the topics.

 

GRAPHICS CARD ISSUES

Yeah, if you've had a Blue Screen in the past due to graphic card issues or graphic card driver issues then this is a likely source of your issues - especially because of the high res graphics used for the CRJ displays and the presence of a HUD (which uses transparency).

What I'd recommend is uninstalling your driver, rebooting, then wiping your driver using Driver Sweeper from Guru3D (God Bless the guys at Guru3D... they do so  much for us!).  Be sure to follow the instructions verbatim!  Then install the latest NVIDIA Driver, which I believe is a good driver for your card (worked very well on both my GTX960 and GTX1080).  But if you have any doubts if the latest driver is good or not, then you can use what we know to be a very stable driver, version 376.33 which you can find under Beta/Older drivers on the NVIDIA Website.

Also... you can see a CTD due to really low frame rates in P3DV4 (well, even back in FSX as the system just locks up, stops responding and eventually crashes).  Running P3DV4 on the GTX770, you'll probably want to ensure that you have DL turned off, start with your graphics sliders set to mid-range, and have any AI Traffic set fairly conservatively.  If you're stable there, you can play with your settings and bring them up a bit.

So hang in there... we've got three great things to look at.  Spending a little time to clear those up and I'm betting your system will be running really great.

If you don't mind, please swing back by and let us know how you made out?  Many thanks.

 

Best wishes.

 

[kenthom 19]

Dave, thank you so much for your help.  Your time is valuable and I appreciate you giving some to me.  I downloaded the AppCrashView and found there were a few things going on.  

First here is the one regarding the CRJ.  There are several more, most related to the same thing and I will post it second.

Version=1
EventType=AppHangB1
EventTime=131462500224275949
ReportType=1
Consent=1
UploadTime=131462500224431950
ReportIdentifier=c8b7104a-7865-11e7-b439-d050992967df
IntegratorReportIdentifier=c8b7104b-7865-11e7-b439-d050992967df
WOW64=1
Response.BucketId=50
Response.BucketTable=5
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=AS_CRJ700-900-X_FSX-P3D-FSXSTEAM_V100.exe
Sig[1].Name=Application Version
Sig[1].Value=16.0.0.435
Sig[2].Name=Application Timestamp
Sig[2].Value=4b58d5d1
Sig[3].Name=Hang Signature
Sig[3].Value=d958
Sig[4].Name=Hang Type
Sig[4].Value=6144
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=d958f64a17a796c94c49a6904161d488
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=bcb7
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=bcb7885c1ce0380ed474cf34a979f574
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=d958
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=d958f64a17a796c94c49a6904161d488
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=bcb7
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=bcb7885c1ce0380ed474cf34a979f574
UI[3]=InstallScript Setup Launcher is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=50/nBucketTable=5/nResponse=1/n
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=InstallScript Setup Launcher
AppPath=C:\Users\Ken\AppData\Local\Temp\Temp1_AS_CRJ700-900-X_FSX-P3D-FSXSTEAM.zip\AS_CRJ700-900-X_FSX-P3D-FSXSTEAM_V100.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
 

There were many of these but of course they didn't all crash the computer.

Version=1
EventType=APPCRASH
EventTime=131462546372424286
ReportType=2
Consent=1
UploadTime=131462554107263133
ReportIdentifier=8773ba7f-7870-11e7-bfef-d050992967df
IntegratorReportIdentifier=8773ba7e-7870-11e7-bfef-d050992967df
WOW64=1
Response.BucketId=2822443565
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=WNA1100.exe
Sig[1].Name=Application Version
Sig[1].Value=1.1.4.27
Sig[2].Name=Application Timestamp
Sig[2].Value=4e2fbdc9
Sig[3].Name=Fault Module Name
Sig[3].Value=WifiSvcLib.dll_unloaded
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4a979a47
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=10019faf
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\NETGEAR\WNA1100\WNA1100.exe
UI[3]=Netgear has stopped working
UI[4]=Windows can check online for a solution to the problem the next time you go online.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\NETGEAR\WNA1100\WNA1100.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\WINMM.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\USER32.dll
LoadedModule[7]=C:\Windows\syswow64\GDI32.dll
LoadedModule[8]=C:\Windows\syswow64\LPK.dll
LoadedModule[9]=C:\Windows\syswow64\USP10.dll
LoadedModule[10]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[12]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[13]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[14]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[15]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[16]=C:\Windows\syswow64\NSI.dll
LoadedModule[17]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[18]=C:\Windows\system32\WINNSI.DLL
LoadedModule[19]=C:\Windows\system32\NETAPI32.dll
LoadedModule[20]=C:\Windows\system32\netutils.dll
LoadedModule[21]=C:\Windows\system32\srvcli.dll
LoadedModule[22]=C:\Windows\system32\wkscli.dll
LoadedModule[23]=C:\Windows\system32\SAMCLI.DLL
LoadedModule[24]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[25]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[26]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[27]=C:\Windows\syswow64\ole32.dll
LoadedModule[28]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[29]=C:\Windows\system32\MSIMG32.dll
LoadedModule[30]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[31]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[32]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\COMCTL32.dll
LoadedModule[33]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[34]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[35]=C:\Windows\system32\oledlg.dll
LoadedModule[36]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23807_none_5c02a265a011fb02\gdiplus.dll
LoadedModule[37]=C:\Windows\system32\IMM32.DLL
LoadedModule[38]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[39]=C:\Windows\system32\uxtheme.dll
LoadedModule[40]=C:\Windows\system32\SAMLIB.dll
LoadedModule[41]=C:\Windows\system32\dwmapi.dll
LoadedModule[42]=C:\Program Files (x86)\Internet Download Manager\idmmkb.dll
LoadedModule[43]=C:\Windows\system32\VERSION.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=-1472523731/nBucketTable=1/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Netgear
AppPath=C:\Program Files (x86)\NETGEAR\WNA1100\WNA1100.exe
 

Regarding anti-virus, I download the free version of malware bites and run it.  I will certainly read what you posted and follow your directions.

Dave, I have been thinking about getting the GTX1080t.  Would that solve a lot of the problems?  That would negate having to clean the drivers etc.  The micro stutters are driving me crazy even though I do use modest settings across the board.

Edited August 4, 2017 by kenthom
added more info.

[kenthom 19]

Dave, here was my last flight with the CRJ from KLAS to KSNA.   I used AS16 and it was pretty hazy.  At about 30 miles out the computer crashed.  I immediately re-flew the exact same route and time with the weather conditions the same with the PMDG NGX and had no problems.

Here is what the crashapp recorded.

Version=1
EventType=APPCRASH
EventTime=131462912102589224
ReportType=2
Consent=1
UploadTime=131462912102901225
ReportIdentifier=aeab2b49-78c5-11e7-b3f9-d050992967df
IntegratorReportIdentifier=aeab2b48-78c5-11e7-b3f9-d050992967df
WOW64=1
Response.BucketId=2822443565
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=WNA1100.exe
Sig[1].Name=Application Version
Sig[1].Value=1.1.4.27
Sig[2].Name=Application Timestamp
Sig[2].Value=4e2fbdc9
Sig[3].Name=Fault Module Name
Sig[3].Value=WifiSvcLib.dll_unloaded
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4a979a47
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=10019faf
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\NETGEAR\WNA1100\WNA1100.exe
UI[3]=Netgear has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\NETGEAR\WNA1100\WNA1100.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\WINMM.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\USER32.dll
LoadedModule[7]=C:\Windows\syswow64\GDI32.dll
LoadedModule[8]=C:\Windows\syswow64\LPK.dll
LoadedModule[9]=C:\Windows\syswow64\USP10.dll
LoadedModule[10]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[12]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[13]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[14]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[15]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[16]=C:\Windows\syswow64\NSI.dll
LoadedModule[17]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[18]=C:\Windows\system32\WINNSI.DLL
LoadedModule[19]=C:\Windows\system32\NETAPI32.dll
LoadedModule[20]=C:\Windows\system32\netutils.dll
LoadedModule[21]=C:\Windows\system32\srvcli.dll
LoadedModule[22]=C:\Windows\system32\wkscli.dll
LoadedModule[23]=C:\Windows\system32\SAMCLI.DLL
LoadedModule[24]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[25]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[26]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[27]=C:\Windows\syswow64\ole32.dll
LoadedModule[28]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[29]=C:\Windows\system32\MSIMG32.dll
LoadedModule[30]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[31]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[32]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\COMCTL32.dll
LoadedModule[33]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[34]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[35]=C:\Windows\system32\oledlg.dll
LoadedModule[36]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23807_none_5c02a265a011fb02\gdiplus.dll
LoadedModule[37]=C:\Windows\system32\IMM32.DLL
LoadedModule[38]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[39]=C:\Windows\system32\uxtheme.dll
LoadedModule[40]=C:\Windows\system32\SAMLIB.dll
LoadedModule[41]=C:\Windows\system32\dwmapi.dll
LoadedModule[42]=C:\Program Files (x86)\Internet Download Manager\idmmkb.dll
LoadedModule[43]=C:\Windows\system32\VERSION.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=-1472523731/nBucketTable=1/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Netgear
AppPath=C:\Program Files (x86)\NETGEAR\WNA1100\WNA1100.exe
 

I think I am going to need a better graphic card for the CRJ.  What are your thoughts on that?

And thanks again for your help.  I love the CRJ and am anxious to fly it with out problems.

Ken

 

[DaveCT2003 1,820]

IT appears as if your computer security is crashing, which could be due to internal calls assocaited with the CRJ (or it could not be related to the CRJ, I'm assuming it is because you don't crash unless you're running the CRJ).

Look up "WifiSvcLib.dll" for more information on this error.

If what I think is happening (it's little better than an educated guess at this point) please try disabling all computer security and then running P3D and the CRJ on a repeat flight.  If it works without a crash, then close P3D, restart your computer security and add the P3D folder and all sub-folders as an exception to all computer security processes. I would also add the Prepar3D folder(s) in your Roaming folder as well.

Also.. be sure that you're running P3D "As Admin", you have the User Account Control (UAC) slider at the bottom.

Looking forward to hearing back from  you.

 

 

 

[kenthom 19]

Dave, before I had an opportunity to implement all that you suggested I re-installed the CRJ and all the hot fixes.  I also denied RAAS.  I have flown two flights and all went well.  I appreciate all you help and the time you took to do so.  I will be upgrading to a more powerful graphic card in the near future.  

[DaveCT2003 1,820]

You are most welcome Ken.  I'm very happy to have been able to help, and I'm even more happy you're able to enjoy the CRJ

 

Best wishes.