Help x-plane 11 will not update

[lfishe 2]

When I login it tells me: An X-Plane update is available! I click on "Update X-Plane Now". It starts updating, then I get the message.The installer has finished downloading. When I click "Update X-Plane Now,"X-Plane will launch the installer and update to the latest version.. I click on the Update X-Plane Now. It begins and immediately gives UPDATE FAILED there was an error downloading the installer. There was an error launching the installer: error 3:-(-1). I click OK and my X-Plane version 11.01 64 bit goes to the opening page. I can plane the version installed, but cannot install the next version. I don't know how to get help. Please point me to a solution. 

Thank you,
Lynn Fisher

[CarlosF 1,235]

Use the installer instead which is located in the XP folder.

you can also download the latest installer/updater here:

http://www.x-plane.com/x-plane_10_installer-updater/

 

 

[lfishe 2]

Thank you so much.  Even with your help it took a little bit of trial and error to get it figured out, but it would not have happened without it.  Thank you very much. Lynn Fisher

[lfishe 2]

Well it did update to ver. 11.05, but the airplane, runway all the picture is diagonal on the screen. There is no way I can correct the picture.  It fly's fine, I'm just flying instrument.  Good practice I guess.  I installed a second copy on my computer and it is correct. I have installed scenery, aircraft, plugins to the first copy and I would like to not have to do it again. Any idea's are appreciated.

Thank you.

[Murmur 3,941]

Can you provide a screenshot of the issue you're having?

[torfih 49]

9 hours ago, lfishe said:

Well it did update to ver. 11.05, but the airplane, runway all the picture is diagonal on the screen. There is no way I can correct the picture.  It fly's fine, I'm just flying instrument.  Good practice I guess.  I installed a second copy on my computer and it is correct. I have installed scenery, aircraft, plugins to the first copy and I would like to not have to do it again. Any idea's are appreciated.

Thank you.

Are you using X-Camera and or XPRealistic?

[wb5okj 26]

Go to Settings/ Graphics/Main Monitor/Visual offsets. Visual offsets will sometimes get skewed for some reason, and make things look angled, usually the cockpit panel will be tilted, set everything back to 0.00 should help. 

[lfishe 2]

FANTASTIC!  Thank you so much.  I have X-Plane back. Lynn