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Kyprianos Biris

737-6700 update 1.20.8443 does not update

By Kyprianos Biris, in PMDG 737NGX | 737NGXu

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scandinavian13    5,192

scandinavian13
Posted
24 minutes ago, Kyprianos Biris said:

Here is my log from few moments ago !

This is the Operations Center log - the one I mentioned earlier that you should not confuse the updater_log with.

I need the updater log.

Kyle Rodgers

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Wiss    2

Wiss
Posted
2 hours ago, scandinavian13 said:

This is sidestepping the issue. It's best to fix the issue. It's really in your own best interest to do so.

Yes. I know this is just avoiding the problem instead of solving it. However in the upcoming weeks I plan to format my computer and upgrade to P3D v4.

Still, I have my doubts about the inability of reading the registry (yes, I know that's the error shown by the log). However, I tend to think that if my registry was corrupt, I would not have been able to update the 737-800 and the 777, both of them updated perfectly. Also, I didn't have any previous problems when updating a PMDG product. This is the first time I have an issue like this.

So, I tend to think there is a particular issue with this installer

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scandinavian13    5,192

scandinavian13
Posted
30 minutes ago, Wiss said:

So, I tend to think there is a particular issue with this installer

It's not an installer. It's a completely separate process.

...and you're speaking to the guy who wrote it, along with one of our other devs. You're welcome to your own opinion of how the code operates, but, in the end, I'm going to be the one who generally has a better idea of how the thing functions, and what it's capable of / can be hindered by.

If you're going to reformat soon, then I wouldn't bother with it. Just don't install the EMT after formatting.

Kyle Rodgers

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sidfadc    1,344

sidfadc
Posted

Same issue here, not sure what EMT is I certainly have never used this tool before.  I'll post the log.

2017/09/14 22:00:43 [PMDG 1] ===== PMDG updater commencing
2017/09/14 22:00:43 [PMDG 1] Setting up for 738 / P3D
2017/09/14 22:00:43 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Sep 12 2017, 23:29:10
2017/09/14 22:00:43 [PMDG 1] Finding installed PMDG product version
2017/09/14 22:00:43 [PMDG 1] Installed PMDG product version: 1208389
2017/09/14 22:00:43 [PMDG 1] Fetching available product information for P3D...
2017/09/14 22:00:44 [PMDG 1] Retrieved data about PMDG product 18: PMDG 737-800/900 NGX for P3Dv3
2017/09/14 22:00:44 [PMDG 1] Retrieved data about PMDG product 23: PMDG 737-800/900 NGX for P3Dv4
2017/09/14 22:00:44 [PMDG 1] >>> Product: PMDG 737-800/900 NGX for P3Dv3
2017/09/14 22:00:44 [PMDG 1] Finding install-directory this product's simulator...
2017/09/14 22:00:44 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/14 22:00:44 [PMDG 2] Registry key was located but could not be read!
2017/09/14 22:00:44 [PMDG 1] I found no sim install corresponding to product ID 18; skipping.
2017/09/14 22:00:44 [PMDG 1] >>> Product: PMDG 737-800/900 NGX for P3Dv4
2017/09/14 22:00:44 [PMDG 1] Finding install-directory this product's simulator...
2017/09/14 22:00:44 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/14 22:00:44 [PMDG 1] Sim install directory in registry is D:\Program Files\P3D\
2017/09/14 22:00:44 [PMDG 1] PMDG 737-800/900 NGX path should be D:\Program Files\P3D\\PMDG\PMDG 737 NGX\
2017/09/14 22:00:44 [PMDG 1] 1208389 is out-dated and must be updated with the full installer.
2017/09/14 22:00:44 [PMDG 1] Please check to ensure that you have updated to the minimum version.
2017/09/14 22:00:44 [PMDG 1] Log into your account at precisionmanuals.com, click on 'View Previous Orders' and then your order number.
2017/09/14 22:00:44 [PMDG 1] Installed products that failed to update: 0
2017/09/14 22:00:44 [PMDG 1] Installed products successfully updated: 0
2017/09/14 22:00:44 [PMDG 1] Done.
2017/09/14 22:01:08 [PMDG 1] ===== PMDG updater commencing
2017/09/14 22:01:08 [PMDG 1] Setting up for 738 / P3D
2017/09/14 22:01:08 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Sep 12 2017, 23:29:10
2017/09/14 22:01:08 [PMDG 1] Finding installed PMDG product version
2017/09/14 22:01:08 [PMDG 1] Installed PMDG product version: 1208389
2017/09/14 22:01:08 [PMDG 1] Fetching available product information for P3D...
2017/09/14 22:01:09 [PMDG 1] Retrieved data about PMDG product 18: PMDG 737-800/900 NGX for P3Dv3
2017/09/14 22:01:09 [PMDG 1] Retrieved data about PMDG product 23: PMDG 737-800/900 NGX for P3Dv4
2017/09/14 22:01:09 [PMDG 1] >>> Product: PMDG 737-800/900 NGX for P3Dv3
2017/09/14 22:01:09 [PMDG 1] Finding install-directory this product's simulator...
2017/09/14 22:01:09 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/14 22:01:09 [PMDG 2] Registry key was located but could not be read!
2017/09/14 22:01:09 [PMDG 1] I found no sim install corresponding to product ID 18; skipping.
2017/09/14 22:01:09 [PMDG 1] >>> Product: PMDG 737-800/900 NGX for P3Dv4
2017/09/14 22:01:09 [PMDG 1] Finding install-directory this product's simulator...
2017/09/14 22:01:09 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/14 22:01:09 [PMDG 1] Sim install directory in registry is D:\Program Files\P3D\
2017/09/14 22:01:09 [PMDG 1] PMDG 737-800/900 NGX path should be D:\Program Files\P3D\\PMDG\PMDG 737 NGX\
2017/09/14 22:01:09 [PMDG 1] 1208389 is out-dated and must be updated with the full installer.
2017/09/14 22:01:09 [PMDG 1] Please check to ensure that you have updated to the minimum version.
2017/09/14 22:01:09 [PMDG 1] Log into your account at precisionmanuals.com, click on 'View Previous Orders' and then your order number.
2017/09/14 22:01:09 [PMDG 1] Installed products that failed to update: 0
2017/09/14 22:01:09 [PMDG 1] Installed products successfully updated: 0
2017/09/14 22:01:09 [PMDG 1] Done.
2017/09/14 22:03:09 [PMDG 1] ===== PMDG updater commencing
2017/09/14 22:03:09 [PMDG 1] Setting up for 738 / P3D
2017/09/14 22:03:09 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Sep 12 2017, 23:29:10
2017/09/14 22:03:09 [PMDG 1] Finding installed PMDG product version
2017/09/14 22:03:09 [PMDG 1] Installed PMDG product version: 1208389
2017/09/14 22:03:09 [PMDG 1] Fetching available product information for P3D...
2017/09/14 22:03:09 [PMDG 1] Retrieved data about PMDG product 18: PMDG 737-800/900 NGX for P3Dv3
2017/09/14 22:03:10 [PMDG 1] Retrieved data about PMDG product 23: PMDG 737-800/900 NGX for P3Dv4
2017/09/14 22:03:10 [PMDG 1] >>> Product: PMDG 737-800/900 NGX for P3Dv3
2017/09/14 22:03:10 [PMDG 1] Finding install-directory this product's simulator...
2017/09/14 22:03:10 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/14 22:03:10 [PMDG 2] Registry key was located but could not be read!
2017/09/14 22:03:10 [PMDG 1] I found no sim install corresponding to product ID 18; skipping.
2017/09/14 22:03:10 [PMDG 1] >>> Product: PMDG 737-800/900 NGX for P3Dv4
2017/09/14 22:03:10 [PMDG 1] Finding install-directory this product's simulator...
2017/09/14 22:03:10 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/14 22:03:10 [PMDG 1] Sim install directory in registry is D:\Program Files\P3D\
2017/09/14 22:03:10 [PMDG 1] PMDG 737-800/900 NGX path should be D:\Program Files\P3D\\PMDG\PMDG 737 NGX\
2017/09/14 22:03:10 [PMDG 1] 1208389 is out-dated and must be updated with the full installer.
2017/09/14 22:03:10 [PMDG 1] Please check to ensure that you have updated to the minimum version.
2017/09/14 22:03:10 [PMDG 1] Log into your account at precisionmanuals.com, click on 'View Previous Orders' and then your order number.
2017/09/14 22:03:10 [PMDG 1] Installed products that failed to update: 0
2017/09/14 22:03:10 [PMDG 1] Installed products successfully updated: 0
2017/09/14 22:03:10 [PMDG 1] Done.
2017/09/14 22:06:10 [PMDG 1] ===== PMDG updater commencing
2017/09/14 22:06:10 [PMDG 1] Setting up for 738 / P3D
2017/09/14 22:06:10 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Sep 12 2017, 23:29:10
2017/09/14 22:06:10 [PMDG 1] Finding installed PMDG product version
2017/09/14 22:06:10 [PMDG 1] Installed PMDG product version: 1208389
2017/09/14 22:06:10 [PMDG 1] Fetching available product information for P3D...
2017/09/14 22:06:11 [PMDG 1] Retrieved data about PMDG product 18: PMDG 737-800/900 NGX for P3Dv3
2017/09/14 22:06:12 [PMDG 1] Retrieved data about PMDG product 23: PMDG 737-800/900 NGX for P3Dv4
2017/09/14 22:06:12 [PMDG 1] >>> Product: PMDG 737-800/900 NGX for P3Dv3
2017/09/14 22:06:12 [PMDG 1] Finding install-directory this product's simulator...
2017/09/14 22:06:12 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/14 22:06:12 [PMDG 2] Registry key was located but could not be read!
2017/09/14 22:06:12 [PMDG 1] I found no sim install corresponding to product ID 18; skipping.
2017/09/14 22:06:12 [PMDG 1] >>> Product: PMDG 737-800/900 NGX for P3Dv4
2017/09/14 22:06:12 [PMDG 1] Finding install-directory this product's simulator...
2017/09/14 22:06:12 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/14 22:06:12 [PMDG 1] Sim install directory in registry is D:\Program Files\P3D\
2017/09/14 22:06:12 [PMDG 1] PMDG 737-800/900 NGX path should be D:\Program Files\P3D\\PMDG\PMDG 737 NGX\
2017/09/14 22:06:12 [PMDG 1] 1208389 is out-dated and must be updated with the full installer.
2017/09/14 22:06:12 [PMDG 1] Please check to ensure that you have updated to the minimum version.
2017/09/14 22:06:12 [PMDG 1] Log into your account at precisionmanuals.com, click on 'View Previous Orders' and then your order number.
2017/09/14 22:06:12 [PMDG 1] Installed products that failed to update: 0
2017/09/14 22:06:12 [PMDG 1] Installed products successfully updated: 0
2017/09/14 22:06:12 [PMDG 1] Done.
 

I guess the clue is this line "1208389 is out-dated and must be updated with the full installer".  So I'm downloading the full build from my account now.  I'm assuming once I have updated with the full build the micro update from the OC will work? 

Strange but I thought the OC handled the update process exclusively and I didn't need to download the full build.

Either way is it best practice to uninstall the old version before applying the full build?

Thanks

EDIT:  Sorted it, uninstalled reinstalled full build and just applied micro update from the OC.  All done.

Thomas Derbyshire

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Kyprianos Biris    12

Kyprianos Biris
Posted
22 hours ago, scandinavian13 said:

This is the Operations Center log - the one I mentioned earlier that you should not confuse the updater_log with.

I need the updater log.

OK got it, here it goes:

===================== PMDG Operations Center Updater v1.17.19 =====================
17:22:08.228   
17:22:08.228   Starting Updater
17:22:08.228   
17:22:08.243   Launched from Ops Center: 1
17:22:08.243   App Path: c:\program files (x86)\pmdg operations center\
17:22:08.243   
17:22:08.243   Starting main thread....Done
17:22:08.306   Waiting for Ops Center to exit...Done
17:22:08.322   
17:22:08.337   Config path: c:\users\kyp\appdata\roaming\pmdg\pmdg operations center\pmdg operations center.cfg
17:22:08.337   
17:22:08.353   Downloading update data...Done
17:22:08.697   
17:22:08.697   File 1
17:22:08.697           Filename: PMDG Operations Center.exe
17:22:08.697           Date: 131473819616357447
17:22:08.697           Local path: c:\program files (x86)\pmdg operations center\PMDG Operations Center.exe
17:22:08.712           Online Date: 131460010840000000
17:22:08.712               Newer file available.
17:22:08.712   
17:22:08.712   File 2
17:22:08.712           Filename: Changelog.txt
17:22:08.712           Date: 131473962743371532
17:22:08.728           Local path: c:\program files (x86)\pmdg operations center\Changelog.txt
17:22:08.728           Online Date: 131460011300000000
17:22:08.728               Newer file available.
17:22:08.728   
17:22:08.728   File 3
17:22:08.728           Filename: OpsCenterUpdater.exe
17:22:08.744           Date: 131473819525707406
17:22:08.744   
17:22:08.744   File 4
17:22:08.744           Filename: Settings.dat
17:22:08.744           Date: 131473819555907414
17:22:08.744           Local path: c:\program files (x86)\pmdg operations center\Settings.dat
17:22:08.744           Online Date: 131460008020000000
17:22:08.744               Newer file available.
17:22:08.759   
17:22:08.759   File 5
17:22:08.759           Filename: Product Module 737NGX P3D.dll
17:22:08.759           Date: 131473829266898809
17:22:08.759           Local path: c:\program files (x86)\pmdg operations center\Product Module 737NGX P3D.dll
17:22:08.759           Online Date: 131460009740000000
17:22:08.759               Newer file available.
17:22:08.775   
17:22:08.775   File 6
17:22:08.775           Filename: Product Module 737NGX P4D.dll
17:22:08.775           Date: 131473830419652826
17:22:08.775           Local path: c:\program files (x86)\pmdg operations center\Product Module 737NGX P4D.dll
17:22:08.775           Online Date: 131460008540000000
17:22:08.775               Newer file available.
17:22:08.790   
17:22:08.790   File 7
17:22:08.790           Filename: Product Module 737NGX XSE.dll
17:22:08.790           Date: 131473829401816775
17:22:08.790           Local path: c:\program files (x86)\pmdg operations center\Product Module 737NGX XSE.dll
17:22:08.790           Online Date: 131460009460000000
17:22:08.790               Newer file available.
17:22:08.806   
17:22:08.806   File 8
17:22:08.806           Filename: Product Module 737NGX.dll
17:22:08.806           Date: 131473819601547421
17:22:08.806           Local path: c:\program files (x86)\pmdg operations center\Product Module 737NGX.dll
17:22:08.806           Online Date: 131460008780000000
17:22:08.806               Newer file available.
17:22:08.806   
17:22:08.822   File 9
17:22:08.822           Filename: Product Module 747 QOTSII P3D.dll
17:22:08.822           Date: 131473829781565321
17:22:08.822           Local path: c:\program files (x86)\pmdg operations center\Product Module 747 QOTSII P3D.dll
17:22:08.822           Online Date: 131460009940000000
17:22:08.822               Newer file available.
17:22:08.822   
17:22:08.837   File 10
17:22:08.837           Filename: Product Module 747 QOTSII P4D.dll
17:22:08.837           Date: 131473829993950380
17:22:08.837           Local path: c:\program files (x86)\pmdg operations center\Product Module 747 QOTSII P4D.dll
17:22:08.837           Online Date: 131460008980000000
17:22:08.837               Newer file available.
17:22:08.853   
17:22:08.853   File 11
17:22:08.853           Filename: Product Module 747 QOTSII XSE.dll
17:22:08.853           Date: 131473819562527430
17:22:08.853           Local path: c:\program files (x86)\pmdg operations center\Product Module 747 QOTSII XSE.dll
17:22:08.853           Online Date: 131460009900000000
17:22:08.853               Newer file available.
17:22:08.869   
17:22:08.869   File 12
17:22:08.869           Filename: Product Module 747 QOTSII.dll
17:22:08.869           Date: 131473823001601476
17:22:08.869           Local path: c:\program files (x86)\pmdg operations center\Product Module 747 QOTSII.dll
17:22:08.869           Online Date: 131460009520000000
17:22:08.869               Newer file available.
17:22:08.884   
17:22:08.884   File 13
17:22:08.884           Filename: Product Module 777 P3D.dll
17:22:08.884           Date: 131473830223340244
17:22:08.884           Local path: c:\program files (x86)\pmdg operations center\Product Module 777 P3D.dll
17:22:08.884           Online Date: 131460009800000000
17:22:08.884               Newer file available.
17:22:08.900   
17:22:08.900   File 14
17:22:08.900           Filename: Product Module 777 P4D.dll
17:22:08.900           Date: 131473830129106549
17:22:08.900           Local path: c:\program files (x86)\pmdg operations center\Product Module 777 P4D.dll
17:22:08.900           Online Date: 131460009840000000
17:22:08.900               Newer file available.
17:22:08.915   
17:22:08.915   File 15
17:22:08.915           Filename: Product Module 777 XSE.dll
17:22:08.915           Date: 131473824985458563
17:22:08.915           Local path: c:\program files (x86)\pmdg operations center\Product Module 777 XSE.dll
17:22:08.915           Online Date: 131460009700000000
17:22:08.931               Newer file available.
17:22:08.931   
17:22:08.931   File 16
17:22:08.931           Filename: Product Module 777.dll
17:22:08.931           Date: 131473830354298965
17:22:08.931           Local path: c:\program files (x86)\pmdg operations center\Product Module 777.dll
17:22:08.931           Online Date: 131460009580000000
17:22:08.947               Newer file available.
17:22:08.947   
17:22:08.947   File 17
17:22:08.947           Filename: Product Module DC6 FSX.dll
17:22:08.947           Date: 131473830470208472
17:22:08.947           Local path: c:\program files (x86)\pmdg operations center\Product Module DC6 FSX.dll
17:22:08.947           Online Date: 131460009260000000
17:22:08.962               Newer file available.
17:22:08.962   
17:22:08.962   File 18
17:22:08.962           Filename: Product Module DC6 P3D.dll
17:22:08.962           Date: 131473829526563658
17:22:08.962           Local path: c:\program files (x86)\pmdg operations center\Product Module DC6 P3D.dll
17:22:08.978           Online Date: 131460008600000000
17:22:08.978               Newer file available.
17:22:08.978   
17:22:08.978   File 19
17:22:08.978           Filename: Product Module DC6 P4D.dll
17:22:08.978           Date: 131473830525558454
17:22:08.978           Local path: c:\program files (x86)\pmdg operations center\Product Module DC6 P4D.dll
17:22:08.994           Online Date: 131460009080000000
17:22:08.994               Newer file available.
17:22:08.994   
17:22:08.994   File 20
17:22:08.994           Filename: Product Module DC6 XSE.dll
17:22:08.994           Date: 131473830304557201
17:22:09.009           Local path: c:\program files (x86)\pmdg operations center\Product Module DC6 XSE.dll
17:22:09.009           Online Date: 131460008720000000
17:22:09.009               Newer file available.
17:22:09.009   
17:22:09.009   File 21
17:22:09.009           Filename: Product Module J41.dll
17:22:09.009           Date: 131473829652341847
17:22:09.025           Local path: c:\program files (x86)\pmdg operations center\Product Module J41.dll
17:22:09.025           Online Date: 131460009640000000
17:22:09.025               Newer file available.
17:22:09.025   
17:22:09.025   File 22
17:22:09.025           Filename: PMDG-OC-Manual.pdf
17:22:09.025           Date: 131403267124491425
17:22:09.040           Local path: c:\program files (x86)\pmdg operations center\PMDG-OC-Manual.pdf
17:22:09.040           Online Date: 131403267140000000
17:22:09.087   
17:22:09.087   File 23
17:22:09.087   
17:22:09.087   
17:22:09.087   Backing up existing files.
17:22:09.087   
17:22:09.588   
17:22:09.588   Downloading new files.
17:22:09.588       PMDG Operations Center.exe
17:22:09.603           Attempt 1
17:22:09.603           Thread: 1192
17:22:09.603           Downloading file...Done
17:22:10.369           Closing thread.....Done
17:22:10.697           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\PMDG Operations Center.exe
17:22:10.697           Checking MD5.....Good download
17:22:10.697       Changelog.txt
17:22:10.697           Attempt 1
17:22:10.713           Thread: 1276
17:22:10.713           Downloading file...Done
17:22:10.713           Closing thread.....Done
17:22:11.291           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Changelog.txt
17:22:11.291           Checking MD5.....Good download
17:22:11.291       Settings.dat
17:22:11.291           Attempt 1
17:22:11.307           Thread: 1124
17:22:11.307           Downloading file...Done
17:22:12.182           Closing thread.....Done
17:22:12.354           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Settings.dat
17:22:12.354           Checking MD5.....Good download
17:22:12.354       Product Module 737NGX P3D.dll
17:22:12.354           Attempt 1
17:22:12.370           Thread: 1292
17:22:12.370           Downloading file...Done
17:22:15.245           Closing thread.....Done
17:22:15.511           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module 737NGX P3D.dll
17:22:15.511           Checking MD5.....Good download
17:22:15.511       Product Module 737NGX P4D.dll
17:22:15.511           Attempt 1
17:22:15.527           Thread: 1264
17:22:15.527           Downloading file...Done
17:22:18.326           Closing thread.....Done
17:22:18.576           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module 737NGX P4D.dll
17:22:18.576           Checking MD5.....Good download
17:22:18.576       Product Module 737NGX XSE.dll
17:22:18.576           Attempt 1
17:22:18.591           Thread: 1248
17:22:18.591           Downloading file...Done
17:22:21.609           Closing thread.....Done
17:22:21.703           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module 737NGX XSE.dll
17:22:21.703           Checking MD5.....Good download
17:22:21.703       Product Module 737NGX.dll
17:22:21.703           Attempt 1
17:22:21.703           Thread: 1304
17:22:21.719           Downloading file...Done
17:22:24.580           Closing thread.....Done
17:22:24.830           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module 737NGX.dll
17:22:24.830           Checking MD5.....Good download
17:22:24.830       Product Module 747 QOTSII P3D.dll
17:22:24.830           Attempt 1
17:22:24.846           Thread: 1256
17:22:24.846           Downloading file...Done
17:22:26.754           Closing thread.....Done
17:22:26.926           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module 747 QOTSII P3D.dll
17:22:26.926           Checking MD5.....Good download
17:22:26.926       Product Module 747 QOTSII P4D.dll
17:22:26.926           Attempt 1
17:22:26.941           Thread: 1204
17:22:26.941           Downloading file...Done
17:22:28.849           Closing thread.....Done
17:22:29.021           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module 747 QOTSII P4D.dll
17:22:29.021           Checking MD5.....Good download
17:22:29.021       Product Module 747 QOTSII XSE.dll
17:22:29.021           Attempt 1
17:22:29.036           Thread: 980
17:22:29.036           Downloading file...Done
17:22:33.274           Closing thread.....Done
17:22:33.618           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module 747 QOTSII XSE.dll
17:22:33.618           Checking MD5.....Good download
17:22:33.618       Product Module 747 QOTSII.dll
17:22:33.618           Attempt 1
17:22:33.634           Thread: 1208
17:22:33.634           Downloading file...Done
17:22:37.950           Closing thread.....Done
17:22:38.201           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module 747 QOTSII.dll
17:22:38.201           Checking MD5.....Good download
17:22:38.201       Product Module 777 P3D.dll
17:22:38.201           Attempt 1
17:22:38.216           Thread: 1236
17:22:38.216           Downloading file...Done
17:22:40.531           Closing thread.....Done
17:22:40.781           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module 777 P3D.dll
17:22:40.781           Checking MD5.....Good download
17:22:40.781       Product Module 777 P4D.dll
17:22:40.781           Attempt 1
17:22:40.797           Thread: 1344
17:22:40.797           Downloading file...Done
17:22:43.017           Closing thread.....Done
17:22:43.345           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module 777 P4D.dll
17:22:43.345           Checking MD5.....Good download
17:22:43.345       Product Module 777 XSE.dll
17:22:43.345           Attempt 1
17:22:43.361           Thread: 1268
17:22:43.361           Downloading file...Done
17:22:45.800           Closing thread.....Done
17:22:45.894           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module 777 XSE.dll
17:22:45.894           Checking MD5.....Good download
17:22:45.894       Product Module 777.dll
17:22:45.894           Attempt 1
17:22:45.910           Thread: 1188
17:22:45.910           Downloading file...Done
17:22:48.130           Closing thread.....Done
17:22:48.459           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module 777.dll
17:22:48.459           Checking MD5.....Good download
17:22:48.459       Product Module DC6 FSX.dll
17:22:48.459           Attempt 1
17:22:48.475           Thread: 1180
17:22:48.475           Downloading file...Done
17:22:50.993           Closing thread.....Done
17:22:51.557           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module DC6 FSX.dll
17:22:51.557           Checking MD5.....Good download
17:22:51.557       Product Module DC6 P3D.dll
17:22:51.557           Attempt 1
17:22:51.572           Thread: 1244
17:22:51.572           Downloading file...Done
17:22:53.824           Closing thread.....Done
17:22:54.152           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module DC6 P3D.dll
17:22:54.152           Checking MD5.....Good download
17:22:54.152       Product Module DC6 P4D.dll
17:22:54.152           Attempt 1
17:22:54.168           Thread: 1224
17:22:54.168           Downloading file...Done
17:22:56.310           Closing thread.....Done
17:22:56.733           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module DC6 P4D.dll
17:22:56.733           Checking MD5.....Good download
17:22:56.733       Product Module DC6 XSE.dll
17:22:56.733           Attempt 1
17:22:56.748           Thread: 1280
17:22:56.748           Downloading file...Done
17:22:58.985           Closing thread.....Done
17:22:59.313           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module DC6 XSE.dll
17:22:59.313           Checking MD5.....Good download
17:22:59.313       Product Module J41.dll
17:22:59.313           Attempt 1
17:22:59.329           Thread: 1116
17:22:59.329           Downloading file...Done
17:23:00.987           Closing thread.....Done
17:23:01.394           Downloaded file: C:\Users\Kyp\AppData\Local\Temp\PMDG_OC0000\Product Module J41.dll
17:23:01.394           Checking MD5.....Good download
17:23:01.394   
17:23:01.394   
17:23:01.394   Cleaning files.
17:23:01.394   
17:23:01.425   
17:23:01.425   Updating files.
17:23:01.425  

 

810309

Hellenic vACC - Olympic Aegean Virtual

Prepar3D 5.3 | CPU i9 10900K | VGA: RTX 3070 | RAM: 32GB DDR4 | Monitor: 3440x1440

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scandinavian13    5,192

scandinavian13
Posted
4 hours ago, Kyprianos Biris said:

OK got it, here it goes:

Let me get back to you on the actual file location. Again - this is an OC log. The log file I'm looking for does not reference the OC at all. It's literally something like pmdg_updater_log.txt in a folder called updater.

Kyle Rodgers

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Kyprianos Biris    12

Kyprianos Biris
Posted
8 hours ago, scandinavian13 said:

Let me get back to you on the actual file location. Again - this is an OC log. The log file I'm looking for does not reference the OC at all. It's literally something like pmdg_updater_log.txt in a folder called updater.

Ahh, Kyle, thanks, I was looking in the OC folders even though you wrote it in the initial post ! Sorry.

Here comes the correct one this time! pmdg_updater_log.txt

2017/09/16 08:26:55 [PMDG 1] ===== PMDG updater commencing
2017/09/16 08:26:55 [PMDG 1] Setting up for 736 / P3D
2017/09/16 08:26:55 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Sep 12 2017, 23:29:10
2017/09/16 08:26:55 [PMDG 1] Finding installed PMDG product version
2017/09/16 08:26:55 [PMDG 1] Installed PMDG product version: 1208413
2017/09/16 08:26:55 [PMDG 1] Fetching available product information for P3D...
2017/09/16 08:26:56 [PMDG 1] Retrieved data about PMDG product 19: PMDG 737-600/700 NGX for P3Dv3
2017/09/16 08:26:57 [PMDG 1] Retrieved data about PMDG product 24: PMDG 737-600/700 NGX for P3Dv4
2017/09/16 08:26:57 [PMDG 1] >>> Product: PMDG 737-600/700 NGX for P3Dv3
2017/09/16 08:26:57 [PMDG 1] Finding install-directory this product's simulator...
2017/09/16 08:26:57 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/16 08:26:57 [PMDG 1] Sim install directory in registry is E:\Prepar3D\
2017/09/16 08:26:57 [PMDG 1] PMDG 737-600/700 NGX path should be E:\Prepar3D\\PMDG\PMDG 737 NGX\
2017/09/16 08:26:57 [PMDG 1] Updating you to version 1208443
2017/09/16 08:26:57 [PMDG 1] Product directory E:\Prepar3D\\PMDG\PMDG 737 NGX\ exists
2017/09/16 08:26:57 [PMDG 1] Upstream says 7 new file(s) totaling 136KB
2017/09/16 08:26:57 [PMDG 1] Your files are being updated. Depending on file size, this may take some time.
2017/09/16 08:26:57 [PMDG 1] Need to update 7 file(s).
2017/09/16 08:26:57 [PMDG 1] Total download size is 136KB.
2017/09/16 08:26:58 [PMDG 1] *** Downloading file 1 of 7 ***
2017/09/16 08:26:58 [PMDG 1] \simobjects\airplanes\PMDG 737-600NGX\aircraft.cfg downloading.
2017/09/16 08:26:58 [PMDG 1] Progress:
2017/09/16 08:26:59 [PMDG 2] Error in file download - server provided abnormal response code 403
2017/09/16 08:26:59 [PMDG 2] Update terminated abnormally for PMDG 737-600/700 NGX for P3Dv3: Aborting file download; see error above.
2017/09/16 08:26:59 [PMDG 1] >>> Product: PMDG 737-600/700 NGX for P3Dv4
2017/09/16 08:26:59 [PMDG 1] Finding install-directory this product's simulator...
2017/09/16 08:26:59 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/16 08:26:59 [PMDG 2] Failed to open registry key!
2017/09/16 08:26:59 [PMDG 1] I found no sim install corresponding to product ID 24; skipping.
2017/09/16 08:26:59 [PMDG 1] Installed products that failed to update: 1
2017/09/16 08:26:59 [PMDG 1] Installed products successfully updated: 0
2017/09/16 08:26:59 [PMDG 1] Done.

 

 

 

810309

Hellenic vACC - Olympic Aegean Virtual

Prepar3D 5.3 | CPU i9 10900K | VGA: RTX 3070 | RAM: 32GB DDR4 | Monitor: 3440x1440

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Juliett Alfa Romeo    540

Juliett Alfa Romeo
Posted

I have the same problem.

2017/09/16 11:58:45 [PMDG 1] ===== PMDG updater commencing
2017/09/16 11:58:45 [PMDG 1] Setting up for 736 / P3D
2017/09/16 11:58:45 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Sep 12 2017, 23:29:10
2017/09/16 11:58:45 [PMDG 1] Finding installed PMDG product version
2017/09/16 11:58:45 [PMDG 1] Installed PMDG product version: 1208413
2017/09/16 11:58:45 [PMDG 1] Fetching available product information for P3D...
2017/09/16 11:58:46 [PMDG 1] Retrieved data about PMDG product 19: PMDG 737-600/700 NGX for P3Dv3
2017/09/16 11:58:46 [PMDG 1] Retrieved data about PMDG product 24: PMDG 737-600/700 NGX for P3Dv4
2017/09/16 11:58:46 [PMDG 1] >>> Product: PMDG 737-600/700 NGX for P3Dv3
2017/09/16 11:58:46 [PMDG 1] Finding install-directory this product's simulator...
2017/09/16 11:58:46 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/16 11:58:46 [PMDG 1] Sim install directory in registry is C:\Lockheed Martin\Prepar3D v3\
2017/09/16 11:58:46 [PMDG 1] PMDG 737-600/700 NGX path should be C:\Lockheed Martin\Prepar3D v3\\PMDG\PMDG 737 NGX\
2017/09/16 11:58:46 [PMDG 1] Updating you to version 1208443
2017/09/16 11:58:46 [PMDG 1] Product directory C:\Lockheed Martin\Prepar3D v3\\PMDG\PMDG 737 NGX\ exists
2017/09/16 11:58:47 [PMDG 1] Upstream says 7 new file(s) totaling 136KB
2017/09/16 11:58:47 [PMDG 1] Your files are being updated. Depending on file size, this may take some time.
2017/09/16 11:58:47 [PMDG 1] Need to update 7 file(s).
2017/09/16 11:58:47 [PMDG 1] Total download size is 136KB.
2017/09/16 11:58:47 [PMDG 1] *** Downloading file 1 of 7 ***
2017/09/16 11:58:47 [PMDG 1] \simobjects\airplanes\PMDG 737-600NGX\aircraft.cfg downloading.
2017/09/16 11:58:47 [PMDG 1] Progress:
2017/09/16 11:58:48 [PMDG 2] Error in file download - server provided abnormal response code 403
2017/09/16 11:58:48 [PMDG 2] Update terminated abnormally for PMDG 737-600/700 NGX for P3Dv3: Aborting file download; see error above.
2017/09/16 11:58:48 [PMDG 1] >>> Product: PMDG 737-600/700 NGX for P3Dv4
2017/09/16 11:58:48 [PMDG 1] Finding install-directory this product's simulator...
2017/09/16 11:58:48 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/16 11:58:48 [PMDG 2] Failed to open registry key!
2017/09/16 11:58:48 [PMDG 1] I found no sim install corresponding to product ID 24; skipping.
2017/09/16 11:58:48 [PMDG 1] Installed products that failed to update: 1
2017/09/16 11:58:48 [PMDG 1] Installed products successfully updated: 0
2017/09/16 11:58:48 [PMDG 1] Done.

12400F - 32GB DDR4 - RTX4070 - 1440p G-Sync UltraWide - Sennheiser GSX 1000 - O11 Air Mini - 1TB NVMe + 2TB SSD - Windows 11 Pro - Prepar3D 5.4 and MSFS

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downscc    1,327

downscc
Posted

The FORBIDDEN error. Submit trouble tickets to PMDG Product Support, maybe they can push an update to your part of the world. Be sure to include information in your ticket regarding your location and internet service provider.

Dan Downs KCRP

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scandinavian13    5,192

scandinavian13
Posted
17 hours ago, Kyprianos Biris said:

Ahh, Kyle, thanks, I was looking in the OC folders even though you wrote it in the initial post ! Sorry.

No worries. My fault for not being as clear as I should've been. I could've waited to respond until after I found the specific information for you.

The error in the log shows that there's something preventing access to the file. Are you using any non-windows firewalls? I'm assuming you're in Greece?

11 hours ago, otreblA said:

I have the same problem.

What country are you trying to download from?

Kyle Rodgers

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Wiss    2

Wiss
Posted

Just in case, I also have the abnormal response 403 error. I'm downloading from Santiago, Chile

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Chris Wright    0

Chris Wright
Posted

i have the same [PMDG2] log errors as kyprianos updating the -600/700.

with or without my a/v and firewall (where 'without' means temporarily uninstalled).

p3d licence, win7 pro, fully updated, located in west oz.

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Juliett Alfa Romeo    540

Juliett Alfa Romeo
Posted
7 hours ago, scandinavian13 said:

What country are you trying to download from?

Madeira Island (Portugal) with 100Mbps fiber :huh:

12400F - 32GB DDR4 - RTX4070 - 1440p G-Sync UltraWide - Sennheiser GSX 1000 - O11 Air Mini - 1TB NVMe + 2TB SSD - Windows 11 Pro - Prepar3D 5.4 and MSFS

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snapshot21    254

snapshot21
Posted

Hello,

I am also having the same problem with the 737-6700 update.

Im located in the Philippines

 

Thanks!

PC- AMD Ryzen 7800X3D, 64gb 6400mhz RAM, Nvidia RTX4090

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Ralgh    43

Ralgh
Posted

I'm having the same error with 600/700 in U.S.A Windows 7, P3d v3, no AV installed, running as admin, no EST and uhhhhh I can't think of any other info to give. 

Tom Landry

 

PMDG_NGX_Tech_Team.jpg

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