737-6700 update 1.20.8443 does not update

[Kyprianos Biris 12]

On 9/17/2017 at 1:44 AM, scandinavian13 said:

No worries. My fault for not being as clear as I should've been. I could've waited to respond until after I found the specific information for you.

The error in the log shows that there's something preventing access to the file. Are you using any non-windows firewalls? I'm assuming you're in Greece?

What country are you trying to download from?

Yes, Greece from country's major ISP (Cosmote) on a VDSL line giving 48Mbps download and without ANY firewall custom rules (against PMDG) or antivirus on that PC.

Only Windows Defender (or whatever its called) of Windows10 but it never gave me a warning or similar error in PMDG updater and all other updates until now for the B744 and B738. They went through normally so it is something specific onny to the B737-600/700 update.

[scandinavian13 5,192]

10 hours ago, Ralgh said:

I'm having the same error with 600/700 in U.S.A Windows 7, P3d v3, no AV installed, running as admin, no EST and uhhhhh I can't think of any other info to give. 

Without the logs, I can't really verify that it's the same error. Please post yours (C:\Users\[username]\AppData\Roaming\PMDG\PMDG Operations Center\Updater\pmdg_updater_log.txt)

[RedialNow 0]

Hope this is OK to continue on this thread but I too are having problems updating using PMDG Operations Center

Windows 10 P3DV4 4.0.28.21686

PMDG Operations Center failing to update 737.

I have attempted update install on quite a few occasions but operations center fails to update.

2017/09/20 21:40:03 [PMDG 1] ===== PMDG updater commencing
2017/09/20 21:40:03 [PMDG 1] Setting up for 738 / P3D
2017/09/20 21:40:03 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Sep 12 2017, 23:29:10
2017/09/20 21:40:03 [PMDG 1] Finding installed PMDG product version
2017/09/20 21:40:03 [PMDG 1] Installed PMDG product version: 1208413
2017/09/20 21:40:03 [PMDG 1] Fetching available product information for P3D...
2017/09/20 21:40:04 [PMDG 1] Retrieved data about PMDG product 18: PMDG 737-800/900 NGX for P3Dv3
2017/09/20 21:40:04 [PMDG 1] Retrieved data about PMDG product 23: PMDG 737-800/900 NGX for P3Dv4
2017/09/20 21:40:04 [PMDG 1] >>> Product: PMDG 737-800/900 NGX for P3Dv3
2017/09/20 21:40:04 [PMDG 1] Finding install-directory this product's simulator...
2017/09/20 21:40:04 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/20 21:40:04 [PMDG 2] Registry key was located but could not be read!
2017/09/20 21:40:04 [PMDG 1] I found no sim install corresponding to product ID 18; skipping.
2017/09/20 21:40:04 [PMDG 1] >>> Product: PMDG 737-800/900 NGX for P3Dv4
2017/09/20 21:40:04 [PMDG 1] Finding install-directory this product's simulator...
2017/09/20 21:40:04 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/20 21:40:04 [PMDG 1] Sim install directory in registry is E:\Program Files\Lockheed Martin\Prepar3D v4\
2017/09/20 21:40:04 [PMDG 1] PMDG 737-800/900 NGX path should be E:\Program Files\Lockheed Martin\Prepar3D v4\\PMDG\PMDG 737 NGX\
2017/09/20 21:40:04 [PMDG 1] Updating you to version 1208443
2017/09/20 21:40:04 [PMDG 1] Product directory E:\Program Files\Lockheed Martin\Prepar3D v4\\PMDG\PMDG 737 NGX\ exists
2017/09/20 21:40:05 [PMDG 1] Upstream says 10 new file(s) totaling 167664KB
2017/09/20 21:40:05 [PMDG 1] Your files are being updated. Depending on file size, this may take some time.
2017/09/20 21:40:05 [PMDG 1] Need to update 10 file(s).
2017/09/20 21:40:05 [PMDG 1] Total download size is 167664KB.
2017/09/20 21:40:05 [PMDG 1] *** Downloading file 1 of 10 ***
2017/09/20 21:40:05 [PMDG 1] Existing file integrity OK: effects\fx_PMDG_NGX_beacon.fx
2017/09/20 21:40:05 [PMDG 1] *** Downloading file 2 of 10 ***
2017/09/20 21:40:05 [PMDG 1] Existing file integrity OK: Gauges\PMDG_737NGX.dll
2017/09/20 21:40:05 [PMDG 1] *** Downloading file 3 of 10 ***
2017/09/20 21:40:05 [PMDG 1] Existing file integrity OK: Gauges\PMDG_737NGX_2.dll
2017/09/20 21:40:05 [PMDG 1] *** Downloading file 4 of 10 ***
2017/09/20 21:40:05 [PMDG 1] Existing file integrity OK: PMDG\dlls\PMDG_HUD_interface.dll
2017/09/20 21:40:05 [PMDG 1] *** Downloading file 5 of 10 ***
2017/09/20 21:40:05 [PMDG 1] Existing file integrity OK: PMDG\PMDG 737 NGX\README_PMDG_737-800-900_NGX.txt
2017/09/20 21:40:05 [PMDG 1] *** Downloading file 6 of 10 ***
2017/09/20 21:40:06 [PMDG 1] Existing file integrity OK: simObjects\airplanes\PMDG 737-800NGX WL\model\PMDG_737_800WL.mdl
2017/09/20 21:40:06 [PMDG 1] *** Downloading file 7 of 10 ***
2017/09/20 21:40:06 [PMDG 1] Existing file integrity OK: simObjects\airplanes\PMDG 737-800NGX\model\PMDG_737_800.mdl
2017/09/20 21:40:06 [PMDG 1] *** Downloading file 8 of 10 ***
2017/09/20 21:40:06 [PMDG 1] Existing file integrity OK: simObjects\airplanes\PMDG 737-900NGX WL\model\PMDG_737_900WL.mdl
2017/09/20 21:40:06 [PMDG 1] *** Downloading file 9 of 10 ***
2017/09/20 21:40:06 [PMDG 1] Existing file integrity OK: simObjects\airplanes\PMDG 737-900NGX\model\PMDG_737_900.mdl
2017/09/20 21:40:06 [PMDG 1] *** Downloading file 10 of 10 ***
2017/09/20 21:40:06 [PMDG 1] Existing file integrity OK: simObjects\airplanes\PMDG P8A Poseidon\model\PMDG_P8A_Poseidon.mdl
2017/09/20 21:40:06 [PMDG 1] *** Copy file 1 of 10 ***
2017/09/20 21:40:06 [PMDG 2] Update terminated abnormally for PMDG 737-800/900 NGX for P3Dv4: boost::filesystem::copy_file: Access is denied: "C:\Users\spina\AppData\Roaming\PMDG\PMDG Operations Center\Updater\PMDG 737-800/900 NGX\P3Dv4\effects\fx_PMDG_NGX_beacon.fx", "E:\Program Files\Lockheed Martin\Prepar3D v4\effects\fx_PMDG_NGX_beacon.fx"
2017/09/20 21:40:06 [PMDG 1] Installed products that failed to update: 1
2017/09/20 21:40:06 [PMDG 1] Installed products successfully updated: 0
2017/09/20 21:40:06 [PMDG 1] Done.
 

[Olympic260 415]

On 9/19/2017 at 2:32 PM, Kyprianos Biris said:

Yes, Greece from country's major ISP (Cosmote) on a VDSL line giving 48Mbps download and without ANY firewall custom rules (against PMDG) or antivirus on that PC.

Only Windows Defender (or whatever its called) of Windows10 but it never gave me a warning or similar error in PMDG updater and all other updates until now for the B744 and B738. They went through normally so it is something specific onny to the B737-600/700 update.

Just to jump in. With same provider, on an ADSL line I have no issues at all.

 

Chris

[Ralgh 43]

Here is the log file from my update attempt.

 

2017/09/21 07:47:37 [PMDG 1] ===== PMDG updater commencing
2017/09/21 07:47:37 [PMDG 1] Setting up for 736 / P3D
2017/09/21 07:47:37 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Sep 12 2017, 23:29:10
2017/09/21 07:47:37 [PMDG 1] Finding installed PMDG product version
2017/09/21 07:47:37 [PMDG 1] Installed PMDG product version: 1208413
2017/09/21 07:47:37 [PMDG 1] Fetching available product information for P3D...
2017/09/21 07:47:39 [PMDG 1] Retrieved data about PMDG product 19: PMDG 737-600/700 NGX for P3Dv3
2017/09/21 07:47:40 [PMDG 1] Retrieved data about PMDG product 24: PMDG 737-600/700 NGX for P3Dv4
2017/09/21 07:47:40 [PMDG 1] >>> Product: PMDG 737-600/700 NGX for P3Dv3
2017/09/21 07:47:40 [PMDG 1] Finding install-directory this product's simulator...
2017/09/21 07:47:40 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/21 07:47:40 [PMDG 1] Sim install directory in registry is C:\Lockheed Martin\Prepar3D v3\
2017/09/21 07:47:40 [PMDG 1] PMDG 737-600/700 NGX path should be C:\Lockheed Martin\Prepar3D v3\\PMDG\PMDG 737 NGX\
2017/09/21 07:47:40 [PMDG 1] Updating you to version 1208443
2017/09/21 07:47:40 [PMDG 1] Product directory C:\Lockheed Martin\Prepar3D v3\\PMDG\PMDG 737 NGX\ exists
2017/09/21 07:47:40 [PMDG 1] Upstream says 7 new file(s) totaling 136KB
2017/09/21 07:47:40 [PMDG 1] Your files are being updated. Depending on file size, this may take some time.
2017/09/21 07:47:40 [PMDG 1] Need to update 7 file(s).
2017/09/21 07:47:40 [PMDG 1] Total download size is 136KB.
2017/09/21 07:47:40 [PMDG 1] *** Downloading file 1 of 7 ***
2017/09/21 07:47:40 [PMDG 1] \simobjects\airplanes\PMDG 737-600NGX\aircraft.cfg downloading.
2017/09/21 07:47:40 [PMDG 1] Progress:
2017/09/21 07:47:41 [PMDG 2] Error in file download - server provided abnormal response code 403
2017/09/21 07:47:41 [PMDG 2] Update terminated abnormally for PMDG 737-600/700 NGX for P3Dv3: Aborting file download; see error above.
2017/09/21 07:47:41 [PMDG 1] >>> Product: PMDG 737-600/700 NGX for P3Dv4
2017/09/21 07:47:41 [PMDG 1] Finding install-directory this product's simulator...
2017/09/21 07:47:41 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/21 07:47:41 [PMDG 2] Failed to open registry key!
2017/09/21 07:47:41 [PMDG 1] I found no sim install corresponding to product ID 24; skipping.
2017/09/21 07:47:41 [PMDG 1] Installed products that failed to update: 1
2017/09/21 07:47:41 [PMDG 1] Installed products successfully updated: 0
2017/09/21 07:47:41 [PMDG 1] Done.

[downscc 1,327]

20 hours ago, RedialNow said:

Hope this is OK to continue on this thread but I too are having problems updating using PMDG Operations Center

Welcome to the PMDG forum, please note their rules require our full names on all posts.

Your log indicates that the updater failed to copy a file to a Program Files folder.  This is usually a problem with access or rights.  Running the OC and updater with admin rights?

2 hours ago, Ralgh said:

2017/09/21 07:47:41 [PMDG 2] Error in file download - server provided abnormal response code 403

Tom, this code indicates that for whatever reason the file that the updater is trying to download is not being found by the server.  I recommend you attach this to a trouble ticket and provide your location to PMDG Product Support.

[Ralgh 43]

I forgot to mention when the update came out my P3Dv3 was on the Windows 10 drive on my computer. Now that everything I normally use is v4 compliant I have moved fully to v4 as my primary sim so for simplicity I uninstalled v3 from the Win 10 drive and reinstalled everything on my Win 7 drive. When it was on the Win 10 drive the update worked normally. After the installation on the Win 7 drive I started having this problem. I don't know if location would make a difference between the operating systems but I submitted a ticket with this information anyway. 

[JulioBG 0]

Operations Center is not working updating pmdg 737 NGX base package
update 1.20.8443 causes wrong operation of P3D v4. Video issues.
Installer is not  1.20.8443 it is 1.20.8414.
Shed a little light please.

Julio 

[scandinavian13 5,192]

7 minutes ago, JulioBG said:

Operations Center is not working updating pmdg 737 NGX base package
update 1.20.8443 causes wrong operation of P3D v4. Video issues.
Installer is not  1.20.8443 it is 1.20.8414.
Shed a little light please.

Can you try explaining this in a different way, perhaps in a little more detail? I'm not sure what the issue is, based on how you described it.

[JulioBG 0]

Downloading the installer you get an update it is version 1.20.8414 (informed by readme.txt) but Win 10/control Pane/programs gives 1.20.8413
Operations center is offering another update version 1.20.8443 buy it seems to be corrupted.
Didn't work correctly. I will try again.
Is PMDG planning to offer the version 1.20.8443 by means of installer download?

Thanks

 

[scandinavian13 5,192]

5 hours ago, JulioBG said:

Operations center is offering another update version 1.20.8443 buy it seems to be corrupted.

This is not quite possible. The hash of every single file in the update is checked upon download, prior to copying over into the sim. So, if there is corruption, it is being caused by an anti-virus program on your computer, or some other sort of interference...else, everyone would be reporting this issue.

5 hours ago, JulioBG said:

Is PMDG planning to offer the version 1.20.8443 by means of installer download?

We periodically update the full installer, yes.

However, for now, re-download the full installer, uninstall the version on your comp, and then install using the newly-downloaded installer. After that, try the update.

[blakestar10 0]

G'day all i have the same issue.. Update NGX from 1.00 to 1.20, i click install but looking at version it is still at 1.00!!!

[scandinavian13 5,192]

10 minutes ago, blakestar10 said:

G'day all i have the same issue.. Update NGX from 1.00 to 1.20, i click install but looking at version it is still at 1.00!!!

Welcome to the forum. Please note that full names are required in your posts here.

As I mentioned to the last person, we really need people to provide as much information as possible. It's much better to try to bury us in relevant information than to have us try and play 20 questions with you.

As far as your issue goes, though, if you're still on 1.0, of course it's not going to update. You're on a version that's several years old now. If you purchased from us directly, log in, re-download your installer, uninstall the version on your computer, and then reinstall. After that, try the update. If you have a CD/DVD version, download the update from support.aerosoft.com, uninstall the version on your machine, install the version from the downloaded installer only (do not install anything from the CD/DVD anymore), and then try the update.

[JulioBG 0]

FYI

I ended up doing what you recommended.
Summary > uninstall >download recent installer>install it> update by means of operations center> erase FSUIPC5.INI, > 
P3D using 737 PMDG is working properly.

Notice that installer information is wrong. After installation you really get the 1.20.8413 and no 1.208414 as mentioned in the file.txt
In the file readme.txt you inform it is 1.20.8414. =  (PMDG 737-800/900NGX for Prepar3D     VERSION v1.20.8414)
If you check properties into the file installer you will see it is 1.20.8413.
Anyway it is working well now.

I seems that FSUIPC5.INI was causing problems.

Thanks

Julio

[michelr 0]

Hello,

I get this error message each time I run the operation center to update my PMDG 777 on P3Dv4.

https://www.mycloud.ch/s/S000ED2172E84E2416252FA397574E17C460530908C26E1E41C98BDCDC6B5E3F

C:\Users\[your user name]\AppData\Roaming\PMDG Operations Center\ pmdg_updater_log.txt is not updated. Last modification was done on June 21 2017

As extra prg. I run: PFPX-TOPCAT-Navigraph chart-ActiveSky for p3Dv4.

Many thanks for your help.

Michel