PMDG Operation Center no updating my 737NGX

[gillesdenice 0]

Hello guys,
My PMDG Operation Center download the update, seems to update the software but i'm always with the previous version in the FSX simulator.
And when i re open the PMDG Op Center, it tells me one more time that there are updates available for the 737.
Is it possible to re install the update version over the previous one from my PMDG account by downloading the whole zip file of the whole installer instead of updating it from the Operation Center ?
Thanks
Gilles Menghetti

[downscc 1,327]

The micro update for the NGX is probably not in the installer that would be downloaded from PMDG.  Help others understand your problem, "seems to update the software... previous version in the FSX simulator."  Based on what? Where are you seeing the previous version information FSX?  What do you mean by "seems to update?"

It is normal for the OC to provide a message that liveries must be repaired after the update. However, if it says there is an update available then perhaps what seemed to be isn't true.  You can help by looking at the updater log for any sign of what might have happened.  It is located here: C:\Users\<username>\AppData\Roaming\PMDG\PMDG Operations Center\Updater

[gillesdenice 0]

Thanks #downscc.
Here is the log :
Do you see something wrong ?

"seems to install" ---> because a black windows open very briefly and plenty of lines of text appear and disappear very quickly

When i re open Operation Centre, all 4 avalaible updates ( 1- livery / 2- PMDG 737_8900 / 3- PMDG 737-6700 / 4- PMDG 777

the log of the updater -->

"2017/09/14 21:21:36 [PMDG 1] ===== PMDG updater commencing
2017/09/14 21:21:36 [PMDG 1] Setting up for 736 / XSE
2017/09/14 21:21:36 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Sep 12 2017, 23:29:10
2017/09/14 21:21:36 [PMDG 1] Finding installed PMDG product version
2017/09/14 21:21:36 [PMDG 1] Installed PMDG product version: 1106461
2017/09/14 21:21:36 [PMDG 1] Fetching available product information for XSE...
2017/09/14 21:21:38 [PMDG 1] Retrieved data about PMDG product 3: PMDG 737-600/700 NGX for FSX
2017/09/14 21:21:38 [PMDG 1] Retrieved data about PMDG product 14: PMDG 737-600/700 NGX for FSXSE
2017/09/14 21:21:38 [PMDG 1] >>> Product: PMDG 737-600/700 NGX for FSX
2017/09/14 21:21:38 [PMDG 1] Finding install-directory this product's simulator...
2017/09/14 21:21:38 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/14 21:21:38 [PMDG 1] Sim install directory in registry is C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\
2017/09/14 21:21:38 [PMDG 1] PMDG 737-600/700 NGX path should be C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\\PMDG\PMDG 737 NGX\
2017/09/14 21:21:38 [PMDG 1] 1106461 is out-dated and must be updated with the full installer.
2017/09/14 21:21:38 [PMDG 1] Please check to ensure that you have updated to the minimum version.
2017/09/14 21:21:38 [PMDG 1] Log into your account at precisionmanuals.com, click on 'View Previous Orders' and then your order number.
2017/09/14 21:21:38 [PMDG 1] >>> Product: PMDG 737-600/700 NGX for FSXSE
2017/09/14 21:21:38 [PMDG 1] Finding install-directory this product's simulator...
2017/09/14 21:21:38 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/14 21:21:38 [PMDG 2] Failed to open registry key!
2017/09/14 21:21:38 [PMDG 1] I found no sim install corresponding to product ID 14; skipping.
2017/09/14 21:21:38 [PMDG 1] Installed products that failed to update: 0
2017/09/14 21:21:38 [PMDG 1] Installed products successfully updated: 0
2017/09/14 21:21:38 [PMDG 1] Done.
2017/09/14 21:21:45 [PMDG 1] ===== PMDG updater commencing
2017/09/14 21:21:45 [PMDG 1] Setting up for 738 / XSE
2017/09/14 21:21:45 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Sep 12 2017, 23:29:10
2017/09/14 21:21:45 [PMDG 1] Finding installed PMDG product version
2017/09/14 21:21:45 [PMDG 1] Installed PMDG product version: 1106461
2017/09/14 21:21:45 [PMDG 1] Fetching available product information for XSE...
2017/09/14 21:21:46 [PMDG 1] Retrieved data about PMDG product 2: PMDG 737-800/900 NGX for FSX
2017/09/14 21:21:46 [PMDG 1] Retrieved data about PMDG product 13: PMDG 737-800/900 NGX for FSXSE
2017/09/14 21:21:46 [PMDG 1] >>> Product: PMDG 737-800/900 NGX for FSX
2017/09/14 21:21:46 [PMDG 1] Finding install-directory this product's simulator...
2017/09/14 21:21:46 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/14 21:21:46 [PMDG 1] Sim install directory in registry is C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\
2017/09/14 21:21:46 [PMDG 1] PMDG 737-800/900 NGX path should be C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\\PMDG\PMDG 737 NGX\
2017/09/14 21:21:46 [PMDG 1] 1106461 is out-dated and must be updated with the full installer.
2017/09/14 21:21:46 [PMDG 1] Please check to ensure that you have updated to the minimum version.
2017/09/14 21:21:46 [PMDG 1] Log into your account at precisionmanuals.com, click on 'View Previous Orders' and then your order number.
2017/09/14 21:21:46 [PMDG 1] >>> Product: PMDG 737-800/900 NGX for FSXSE
2017/09/14 21:21:46 [PMDG 1] Finding install-directory this product's simulator...
2017/09/14 21:21:46 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/09/14 21:21:46 [PMDG 2] Failed to open registry key!
2017/09/14 21:21:46 [PMDG 1] I found no sim install corresponding to product ID 13; skipping.
2017/09/14 21:21:46 [PMDG 1] Installed products that failed to update: 0
2017/09/14 21:21:46 [PMDG 1] Installed products successfully updated: 0
2017/09/14 21:21:46 [PMDG 1] Done.   "

Thanks

 

Gilles Menghetti

[JRBarrett 3,049]

19 hours ago, gillesdenice said:

Hello guys,
My PMDG Operation Center download the update, seems to update the software but i'm always with the previous version in the FSX simulator.
And when i re open the PMDG Op Center, it tells me one more time that there are updates available for the 737.
Is it possible to re install the update version over the previous one from my PMDG account by downloading the whole zip file of the whole installer instead of updating it from the Operation Center ?
Thanks
Gilles Menghetti

Looking at the updater log in your last post, it appears to be saying that your current version is too old to be updated with the micro updater, so yes, you would need to download the full version from your PMDG account.

First uninstall your current version from the Windows control panel, install the full version from PMDG, and then you will be able to use the micro updater to bring it up to the very latest version.

[gillesdenice 0]

31 minutes ago, JRBarrett said:

Looking at the updater log in your last post, it appears to be saying that your current version is too old to be updated with the micro updater, so yes, you would need to download the full version from your PMDG account.

First uninstall your current version from the Windows control panel, install the full version from PMDG, and then you will be able to use the micro updater to bring it up to the very latest version.

Ok, thanks, but i have one other question : will that this kill me all my personnal files (panel states, preferences in the settings of the fmc menu etccc ... ?

 

Gilles Menghetti

[JRBarrett 3,049]

9 hours ago, gillesdenice said:

Ok, thanks, but i have one other question : will that this kill me all my personnal files (panel states, preferences in the settings of the fmc menu etccc ... ?

 

Gilles Menghetti

It might. I think panel states are kept in a different location than the main PMDG folder, but I'm not certain. Using panel states saved in an older version is generally not a good idea when updating to a newer version in any case.

[pete_auau 1,154]

7 hours ago, JRBarrett said:

It might. I think panel states are kept in a different location than the main PMDG folder, but I'm not certain. Using panel states saved in an older version is generally not a good idea when updating to a newer version in any case.

the  panel  states  are  in  the main pmdg  folder,  not  the  simobject  folder  that  you might be  thinking  off.

 

17 hours ago, gillesdenice said:

Ok, thanks, but i have one other question : will that this kill me all my personnal files (panel states, preferences in the settings of the fmc menu etccc ... ?

 

Gilles Menghetti

   just  run  the  oc  first before  you  uninstall  the ngx  than  install   the new  one   than  run  the oc  again  and  it  will  fix  any missing  liveries you had  installed.  As  Jim  pointed  out  you need  to delete  any panel  states  you had  made  since  you most likely  will have  issues  with  the new  version