SimMarket Ticket problem

[himmelhorse 1,276]

Hello all,

I may well be in the wrong forum here, so Moderators please feel free to move it if necessary.

I have an unusual (I think) problem with the Sim Market site and I wonder if anyone can help me.

I have run out of activations for my BDO Aviation sceneries (all) This is due mainly to my constant need for re-installs due to an incredible number and consistency of power failures corrupting my system. I have been trying for at least a week now to raise a ticket to reset my activations but each and every time, I do so I cannot find the ticket.  The only response I get is a re-direction to my ticket history (all closed) which does not include my current issue. I am also getting no response whatsoever from SimMarket, which is not surprising if the ticket is not being registered.

In utter desperation I tried the Contact Us method which took me straight back to the ticket page. There is also a mention here of the fact that this is NOT a product support page. OK, that is fair enough, but I believe that activation is a Sales area.  However, as a result I went to the product support (BDOAviation) but they have not yet replied and it has been a week since I sent that request. 

I am at a loss concerning what I can do next. I really would like to be able to install a product which has been fairly paid for and is now unusable.

ANY help here would be appreciated

[ubersu 78]

I can't help with Simmarket, but you would do yourself and your system a favor by buying a UPS system that will eliminate your power failures. They are much less expensive than a new system.

DJ

[Dick 47]

Would a regular backup not help you ? Restoring your computer content from an earlier state does not not require a new activation...

 

b rdgs / Dick

=

 

[himmelhorse 1,276]

Hello all,

Thanks for your suggestions.

I already have a Delta UPS 1500w 

It, frankly, has not helped much. but undoubtedly has saved me some dollars.

My problem however, remains, in that I need to be able to submit a ticket to SimMarket so that I can re install my BDO scenery. Unfortunately I cannot get in touch with them and it appears that BDOAviation itself is unresponsive as well.

Thanks for your comments though guys.

Cheers

Tony Chilcott

 

[Jim Young 2,356]

I would go to BDO Aviation and contact them and provide them proof of purchase.

[himmelhorse 1,276]

Jim,

I think you may be on the right track there.  I have already contacted them but as yet no reply.  However ths is Indonesia and the pace is very slow here. The only thing that happens rapidly is the slowing up process LOL. I think I shall have to follow this up very shortly.  

Thanks for your advice 

Cheers

Tony

[Jim Young 2,356]

Hope you can get it reactivated Tony.  Good luck!

 

[himmelhorse 1,276]

Hello Jim et al

Thanks so much for your responses and here is an update.

I did eventually get a response from SimMarket and all has been resolved. 

BDO Aviation has also chipped in to help so a BIG "Thank you" to them too.

I eventually solved this by logging out (many times) then attempting a log in with a wrong password ... forgot password... Sim Market sent a new log in password reset.  I then reset my password ... went to support ... resubmitted the ticket which was accepted. Approximately 1 hour later I had a ticket update email with all activations reset.

I have now reloaded and installed my sceneries and all is well.

Thanks again to you all for your support and advice thorough what was, a fairly  frustrating time for me.

I appreciated it all

Cheers

Tony Chilcott

[CanAmRyder 30]

Did they by any chance give you an alternative email? I appear to be having the same issue, after installing the latest update for windows 10 I had to do a clean install of my OS and P3D. I uninstall their products but I still can't activate it.

 

Thanks,

Keith LaCelle

[himmelhorse 1,276]

Keith,

Hello mate.

First of all my problem was a complete lack of communications with Sim Market. I could log in, access everything, and submit a ticket. The problem was that the ticket was not going anywhere and I could not contact them in any way at all.

As stated, the problem was in the communications department. The only way I solved that was accidental in that I logged in and used the wrong password. So I tried a password reset which came back via email normally. I logged in with the new password and I was then able to submit a ticket. Once the ticket was registered the response was incredibly swift and I was back flying very rapidly. 

I have nothing but praise for the folks there but as I said, my problem was one of communications and once that was established, all went extremely well.

I can only hope that this information is helpful. 

Are you able to log in successfully

If so, are you able to submit a ticket and have it acknowledged by email?

If so, I think you would have had an almost immediate response and if none of the above happens, I can only suggest you try my approach and log in with "forgot password" change your password and try again.

Please let me know if this works for you. If it doesn't work, maybe you could pass on your details to me via PM .... I will log in and submit a ticket and ask them to get in touch with you via email. Again, I stress that I do not know if that will work either but it may be worth a try.

Cheers

Tony