Program Update Via Operations Center Fails

[F4RIO 0]

When I go to the Notifications page of the OPCTR, I have the following:

https://drive.google.com/file/d/0B3XfUg8sy1RAT0swQnJ2dkRXZWc/view?usp=sharing

The Change Log associated with the 777 update looks like this

https://drive.google.com/file/d/0B3XfUg8sy1RAVGx4X2pBaFgzZ0E/view?usp=sharing

After selecting (777) Install Update and OK, the update appears to run in a command prompt box, and then the update notification disappears.

However, when close the OPCTR and then restart it, the same notification has returned.

Does this mean that the update has failed?

If so, how do I troubleshoot/correct the problem?

PS: The same sequence of events occurs when I tried to install the 737 update also shown in the notifications displayed in the first image above.

Thanks

 

Eric Dziura

 

 

 

[downscc 1,327]

Hi, welcome to the PMDG forums.  Please note their rules require our full names on all posts.

The most common problem with failed updates is caused by AV software.  That is a good place to start troubleshooting.

[F4RIO 0]

Can you tell be what you mean by "AV software"? I'm not sure what the "AV" means.

 

Thanks,

Eric Dziura 

[datanklebreaker360 0]

8 minutes ago, F4RIO said:

Can you tell be what you mean by "AV software"? I'm not sure what the "AV" means.

 

Thanks,

Eric Dziura 

The AV is the Antivirus.

-Kevin Maney

I can't really help much with your issue, sorry. I just wanted to say that AV means Antivirus.

[F4RIO 0]

Good idea; tried disabling my AV software, but no change. Still get the notification of a required update after running the install routine.

 

Eric Dziura

[scandinavian13 5,192]

40 minutes ago, F4RIO said:

Good idea; tried disabling my AV software, but no change. Still get the notification of a required update after running the install routine.

What anti-virus software are you using?

[F4RIO 0]

Windows 10 Defender

 

Eric Dziura KMFR

[scandinavian13 5,192]

3 minutes ago, F4RIO said:

Windows 10 Defender

 

Eric Dziura KMFR

What version does the version page report that you have?

[F4RIO 0]

Assuming you are referring to Defender, the Version Info reads

https://drive.google.com/file/d/0B3XfUg8sy1RASnNiRnUwR0hrTHc/view?usp=sharing

Eric Dziura

 

[scandinavian13 5,192]

8 minutes ago, F4RIO said:

Assuming you are referring to Defender, the Version Info reads

Of the aircraft, please.

OC > Select the 777 in the drop down > Version

[F4RIO 0]

As follows:

https://drive.google.com/file/d/0B3XfUg8sy1RAYmd6ZDQ4NjVJY28/view?usp=sharing

 

Eric Dziura

[scandinavian13 5,192]

5 hours ago, F4RIO said:

As follows:

https://drive.google.com/file/d/0B3XfUg8sy1RAYmd6ZDQ4NjVJY28/view?usp=sharing

 

Eric Dziura

Uninstall the version on your system, download the full installer from your account, install, and then attempt the update.

[F4RIO 0]

That solved the problem.

 

Thank you, Kyle

Eric Dziura