Unable to start the 747 configurator

[alex 12]

Hi Bryan,

Just bought your 747 qots II. After installation when I click on the icon I get this message:

FS2Crew_747_configurator has stopped working.

My p3d folder is excluded from my avast and I've uninstalled FS2Crew and reinstalled using administrator rights but to no avail. 

Alex

[byork 2,258]

Question:  The 747 Config Manager will not load.

Answer:

1. Delete and Reinstall the Riva Tuner Statistics Service.  That worked for one user.

 

[alex 12]

Hi Bryan thank you, but I don't have Rivatuner installed. 

I am using windows 7 with service pack 1. I'm installing into P3D4. 

Rui

[byork 2,258]

You're running something on your system that's mucking with the Config Manager.

It's a guessing game.

Ensure your anti virus is excluding the P3D folder.  Sometimes they run interference.

 

[alex 12]

It shouldn't be the antivirus either, I've excluded the p3d folder and have just tried reinstalling and starting fs2crew with avast offline. I'm going to try to find out what I have running in the background.

[alex 12]

Bryan I couldn't find any obvious cause. Can you give me any clues at to what kind of software could be preventing your configurator from running? I am not supposed to have any unusual software here unless you count the oculus rift software.

[alex 12]

Could I try to reinstall .NET? What version does FS2crew require?

 

Should it be of any help, my fs2crew start center where I can configure my FSX MD11 starts up fine.

Edited October 1, 2017 by alex
extra info

[byork 2,258]

The MD11 Start Center and the 747 Start are totally different; they have nothing in common code-wise.

Long shot, but try this:

https://www.microsoft.com/en-us/download/details.aspx?id=30135

 

[alex 12]

Thanks Bryan. Unfortunately it did not solve it. damn. 

[alex 12]

Bryan, this is the stack list from the configurator failing taken with process explorer. Perhaps this can provide a clue to you:

ntoskrnl.exe!memset+0x61a
ntoskrnl.exe!KeWaitForMultipleObjects+0xd52
ntoskrnl.exe!KeWaitForMutexObject+0x19f
ntoskrnl.exe!PoStartNextPowerIrp+0xba4
ntoskrnl.exe!PoStartNextPowerIrp+0x1821
ntoskrnl.exe!KeWaitForMultipleObjects+0xf5d
ntoskrnl.exe!KeWaitForMutexObject+0x19f
ntoskrnl.exe!NtWaitForSingleObject+0xde
ntoskrnl.exe!KeSynchronizeExecution+0x3a23
ntdll.dll!NtWaitForSingleObject+0xa
KERNELBASE.dll!WaitForSingleObjectEx+0x9c
mscorwks.dll!ClrCreateManagedInstance+0x5c29
mscorwks.dll!ClrCreateManagedInstance+0x5e1e
mscorwks.dll!CopyPDBs+0x1dcf8
mscorwks.dll!PreBindAssembly+0x7eaef
mscorwks.dll!CorDllMain+0xa857
mscorwks.dll!CorLaunchApplication+0x1ac7b
mscorwks.dll!CorLaunchApplication+0x1cc69
KERNEL32.dll!UnhandledExceptionFilter+0x160
ntdll.dll!EtwEventSetInformation+0x1d74
ntdll.dll!_C_specific_handler+0x9c
ntdll.dll!RtlDecodePointer+0xad
ntdll.dll!RtlUnwindEx+0xbbf
ntdll.dll!RtlRaiseException+0x248
KERNELBASE.dll!RaiseException+0x3d
mscorwks.dll!CreateApplicationContext+0x2d813
mscorwks.dll!Ordinal24+0xb927
mscorwks.dll!Ordinal24+0xdaf6
mscorwks.dll!StrongNameSignatureVerificationEx+0x2fb5
mscorwks.dll!StrongNameSignatureVerificationEx+0x2fcb
mscorwks.dll!CreateAssemblyNameObject+0x2248a
mscorwks.dll!PreBindAssembly+0x25c88
mscorwks.dll!PreBindAssembly+0x53a0d
PresentationCore.ni.dll+0x93c1f5
PresentationFramework.ni.dll+0x3f6a58
PresentationFramework.ni.dll+0x3f6815
PresentationFramework.ni.dll+0x3f67a2
PresentationFramework.ni.dll+0x3f04cc
PresentationFramework.ni.dll+0x3f043f
PresentationFramework.ni.dll+0x3eeaf4
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x36fe82
PresentationFramework.ni.dll+0x374298
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x3126d4
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x3306e9
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x367ea2
PresentationFramework.ni.dll+0x36782e
PresentationFramework.ni.dll+0x366a1f
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x367ea2
PresentationFramework.ni.dll+0x36782e
PresentationFramework.ni.dll+0x3667f1
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x36fe82
PresentationFramework.ni.dll+0x374298
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.Classic.ni.dll+0x3295a
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x3664e6
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x367ea2
PresentationFramework.ni.dll+0x36782e
PresentationFramework.ni.dll+0x366a1f
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x3306e9
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x3664e6
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x36fe82
PresentationFramework.ni.dll+0x374298
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x314a29
PresentationFramework.ni.dll+0x373b3f
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x3126d4
PresentationFramework.ni.dll+0x31a457
PresentationCore.ni.dll+0x78a0ba
PresentationFramework.ni.dll+0x36eecf
PresentationFramework.ni.dll+0x36ec66
PresentationFramework.ni.dll+0x31a722
PresentationCore.ni.dll+0x78a0ba
PresentationCore.ni.dll+0x8452ef
PresentationCore.ni.dll+0x847721
PresentationFramework.ni.dll+0x362fa6
PresentationFramework.ni.dll+0x3f2d03
PresentationFramework.ni.dll+0x361d4b
PresentationFramework.ni.dll+0x361817
WindowsBase.ni.dll+0x11b0fc
WindowsBase.ni.dll+0x11afec
WindowsBase.ni.dll+0x11edc0
mscorlib.ni.dll+0x30dd38
mscorwks.dll!IEE+0xdd36
 

[byork 2,258]

Hi Rui,

Send me a Support Ticket via the Contact us page at: www.fs2crew.com

Thanks,

 

[alex 12]

With Bryan's fantastic support it was possible to work around this issue and I now have FS2Crew working in my QOTSII. If I ever discover what is keeping my manager from starting I'll post it here.