Can't update 747v3 via OC

[petic537 2]

Hi! I have tried to update my 747v3 from version 3.00.8415 to 3.00.8464 but OC finishes update without really updating the plane. Here is a content of my log file:

2017/10/13 22:09:45 [PMDG 1] ===== PMDG updater commencing
2017/10/13 22:09:45 [PMDG 1] Setting up for 744 / P3D
2017/10/13 22:09:45 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Jul  1 2017, 15:58:41
2017/10/13 22:09:45 [PMDG 1] Finding installed PMDG product version
2017/10/13 22:09:45 [PMDG 1] Installed PMDG product version: 3008415
2017/10/13 22:09:45 [PMDG 1] Fetching available product information for P3D...
2017/10/13 22:09:45 [PMDG 1] Retrieved data about PMDG product 22: PMDG 747-400 QOTSII for P3Dv3
2017/10/13 22:09:46 [PMDG 1] Retrieved data about PMDG product 27: PMDG 747-400 QOTSII for P3Dv4
2017/10/13 22:09:46 [PMDG 1] >>> Product: PMDG 747-400 QOTSII for P3Dv3
2017/10/13 22:09:46 [PMDG 1] Finding install-directory this product's simulator...
2017/10/13 22:09:46 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/10/13 22:09:46 [PMDG 1] Sim install directory in registry is C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\
2017/10/13 22:09:46 [PMDG 1] PMDG 747-400 QOTSII path should be C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\\PMDG\PMDG 747 QOTS II\
2017/10/13 22:09:46 [PMDG 1] Updating you to version 3008464
2017/10/13 22:09:46 [PMDG 1] Product directory C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\\PMDG\PMDG 747 QOTS II\ exists
2017/10/13 22:09:47 [PMDG 1] Upstream says 0 new file(s) totaling 0KB
2017/10/13 22:09:47 [PMDG 1] Your files are being updated. Depending on file size, this may take some time.
2017/10/13 22:09:47 [PMDG 1] Need to update 0 file(s).
2017/10/13 22:09:47 [PMDG 1] Total download size is 0KB.
2017/10/13 22:09:47 [PMDG 1] Great, PMDG 747-400 QOTSII for P3Dv3 was successfully updated to the latest version!
2017/10/13 22:09:47 [PMDG 1] >>> Product: PMDG 747-400 QOTSII for P3Dv4
2017/10/13 22:09:47 [PMDG 1] Finding install-directory this product's simulator...
2017/10/13 22:09:47 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/10/13 22:09:47 [PMDG 2] Failed to open registry key!
2017/10/13 22:09:47 [PMDG 1] I found no sim install corresponding to product ID 27; skipping.
2017/10/13 22:09:47 [PMDG 1] Installed products that failed to update: 0
2017/10/13 22:09:47 [PMDG 1] Installed products successfully updated: 1
2017/10/13 22:09:47 [PMDG 1] Done.

Upstream says 0 new file(s) totaling 0KB - that could be the problem. Can anyone help me, please?

Petr Stepanek

 

[scandinavian13 5,192]

38 minutes ago, petic537 said:

2017/10/13 22:09:47 [PMDG 1] I found no sim install corresponding to product ID 27; skipping.

You have the Estonia Migration Tool installed (or have you ever installed it)?

[petic537 2]

26 minutes ago, scandinavian13 said:

You have the Estonia Migration Tool installed (or have you ever installed it)?

No, definitely not.

Updates via OC worked fine many times... until now. I use P3Dv3.

[scandinavian13 5,192]

20 minutes ago, petic537 said:

No, definitely not.

Updates via OC worked fine many times... until now. I use P3Dv3.

Try now.

[petic537 2]

1 minute ago, scandinavian13 said:

Try now.

It works now! Thank you very much!

[hubin 1]

Got the same problem with FSX

Sorry forgot to give my name: Hubert Binggeli

[scandinavian13 5,192]

3 hours ago, hubin said:

Got the same problem with FSX

Go to:

C:\Users\[username]\AppData\Roaming\PMDG\PMDG Operations Center\Updater

Open the pmdg_updater_log.txt and post the contents of the last run here (at least the last day - the dates are on the left, and the latest will be near the bottom).

[hubin 1]

2017/10/14 12:53:07 [PMDG 1] ===== PMDG updater commencing
2017/10/14 12:53:07 [PMDG 1] Setting up for 744 / XSE
2017/10/14 12:53:07 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Jul  1 2017, 15:58:41
2017/10/14 12:53:07 [PMDG 1] Finding installed PMDG product version
2017/10/14 12:53:07 [PMDG 1] Installed PMDG product version: 3008415
2017/10/14 12:53:07 [PMDG 1] Fetching available product information for XSE...
2017/10/14 12:53:07 [PMDG 1] Retrieved data about PMDG product 10: PMDG 747-400 QOTSII for FSX
2017/10/14 12:53:07 [PMDG 1] Retrieved data about PMDG product 17: PMDG 747-400 QOTSII for FSXSE
2017/10/14 12:53:07 [PMDG 1] >>> Product: PMDG 747-400 QOTSII for FSX
2017/10/14 12:53:07 [PMDG 1] Finding install-directory this product's simulator...
2017/10/14 12:53:07 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/10/14 12:53:07 [PMDG 1] Sim install directory in registry is C:\FSX\
2017/10/14 12:53:07 [PMDG 1] PMDG 747-400 QOTSII path should be C:\FSX\\PMDG\PMDG 747 QOTS II\
2017/10/14 12:53:07 [PMDG 1] Updating you to version 3008466
2017/10/14 12:53:07 [PMDG 1] Product directory C:\FSX\\PMDG\PMDG 747 QOTS II\ exists
2017/10/14 12:53:08 [PMDG 1] Upstream says 6 new file(s) totaling 232900KB
2017/10/14 12:53:08 [PMDG 1] Your files are being updated. Depending on file size, this may take some time.
2017/10/14 12:53:08 [PMDG 1] Need to update 6 file(s).
2017/10/14 12:53:08 [PMDG 1] Total download size is 232900KB.
2017/10/14 12:53:08 [PMDG 1] *** Downloading file 1 of 6 ***
2017/10/14 12:53:08 [PMDG 1] Gauges\PMDG_747QOTSII.dll downloading.
2017/10/14 12:53:08 [PMDG 1] Progress:
2017/10/14 12:53:16 [PMDG 1] File 1 of 6 downloaded, passed integrity check.
2017/10/14 12:53:16 [PMDG 1] *** Downloading file 2 of 6 ***
2017/10/14 12:53:16 [PMDG 1] Gauges\PMDG_747QOTSII_2.dll downloading.
2017/10/14 12:53:16 [PMDG 1] Progress:
2017/10/14 12:53:16 [PMDG 1] File 2 of 6 downloaded, passed integrity check.
2017/10/14 12:53:16 [PMDG 1] *** Downloading file 3 of 6 ***
2017/10/14 12:53:16 [PMDG 1] PMDG\dlls\PMDG_Interface.dll downloading.
2017/10/14 12:53:16 [PMDG 1] Progress:
2017/10/14 12:53:16 [PMDG 1] File 3 of 6 downloaded, passed integrity check.
2017/10/14 12:53:16 [PMDG 1] *** Downloading file 4 of 6 ***
2017/10/14 12:53:16 [PMDG 1] PMDG\PMDG 747 QOTS II\PanelState\744 LONG.sav downloading.
2017/10/14 12:53:16 [PMDG 1] Progress:
2017/10/14 12:53:17 [PMDG 1] File 4 of 6 downloaded, passed integrity check.
2017/10/14 12:53:17 [PMDG 1] *** Downloading file 5 of 6 ***
2017/10/14 12:53:17 [PMDG 1] PMDG\PMDG 747 QOTS II\PanelState\744 SHORT.sav downloading.
2017/10/14 12:53:17 [PMDG 1] Progress:
2017/10/14 12:53:17 [PMDG 1] File 5 of 6 downloaded, passed integrity check.
2017/10/14 12:53:17 [PMDG 1] *** Downloading file 6 of 6 ***
2017/10/14 12:53:17 [PMDG 1] PMDG\PMDG 747 QOTS II\README_PMDG_747_Base.txt downloading.
2017/10/14 12:53:17 [PMDG 1] Progress:
2017/10/14 12:53:17 [PMDG 2] Update terminated abnormally for PMDG 747-400 QOTSII for FSX: Aborting file download, a downloaded file has failed integrity-check.
2017/10/14 12:53:17 [PMDG 1] >>> Product: PMDG 747-400 QOTSII for FSXSE
2017/10/14 12:53:17 [PMDG 1] Finding install-directory this product's simulator...
2017/10/14 12:53:17 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
2017/10/14 12:53:17 [PMDG 2] Failed to open registry key!
2017/10/14 12:53:17 [PMDG 1] I found no sim install corresponding to product ID 17; skipping.
2017/10/14 12:53:17 [PMDG 1] Installed products that failed to update: 1
2017/10/14 12:53:17 [PMDG 1] Installed products successfully updated: 0
2017/10/14 12:53:17 [PMDG 1] Done.

[downscc 1,327]

1 hour ago, hubin said:

Update terminated abnormally for PMDG 747-400 QOTSII for FSX: Aborting file download, a downloaded file has failed integrity-check

Here is the problem.  Does it fail with the same log entry every time you try it?

[hubin 1]

Hello, thanks for helping. I always update from my account using Previous Orders then at the bottom click on the Download URL then I click on Click here to download this file and I save that zip file to my Download folder and then install it from there after I had removed the previous one with the Control Panel Programs & Features, reboot and then install the new one. I always did it that way and it worked fine. I only fly the triple 7 and the 747. I started PMDG 747 in 2007. Yesterday I updated my 777-200 and 300 without problems. I am 75 years old and still learning and I suspect that I mistakenly updated my 747 with my back-up drive. I run two WD 500 Velociraptors not mirrored in case one dies. Perhaps I should have used the Raptor with which I originally installed my 747, not the back-up. Thanks again for your help.

Hubert Binggeli

[hubin 1]

THANK YOU, THANK YOU, THANK YOU...YES IT WORKED THIS MORNING. Earlier I forgot to mention that I had first used the OC and I got a bunch of jumping command prompts. That was why I tried the Base Package. This morning it was not jumping, steady and it worked. Made my day!

Thank you both Kyle and Dan for your help.

Hubert