Timeout at Startup

[rapsta 1]

Hi,

 

I have problems at startup of Chase Plane, It goes into a timeout. Internet connection to other sources is fine.

I am currently on the beta but can´t switch back because it won´t start. Any tips? Thanks in advance.

 

Kind Regards

[rapsta 1]

One addition. Maybe it is important.

It stucks at "Getting Libraries"

[alex19850000 0]

I´  also get the error message  (({"status":"error","errorDetail":"invalidMethodSupplied: getJanet"}) )

[MatthiasKNU 298]

Yep, same problem here!

I believe it could be a server problem, I also cannot download the VFX Central setup.

I can't enter in the VFX Central, too. Gets also stuck with a timeout error

[Bloody 2]

Same here. Probably somebody unplugged their servers.  

[Keven Menard 658]

Our servers are operational with no known issues.

1. Where are you accessing it from in the world?
2. Are you able to access our website from multiple ISPs?

[elButz 1]

Hi,

I'm having the same issue as explained above on the non-experimental build. Same goes for starting VFX Central, both programs show the message Timeout. I'm accessing from Germany and I am not actively using an ISP/VPN. The website takes some time to load but I am able to access it.

Restarted my router and PC multiple times, does not make a difference

[MatthiasKNU 298]

I am also accessing from Germany and I am using no VPN.

 

The website is loading as normal, but I can not download the VFX Central setup...

[Martin EDLW 0]

Me too. Time Out.

1. Germany

2. Webside very slow.

 

[Bloody 2]

Same here.

Germany too. If it only affects us, maybe some kind of routing problem?

[alex19850000 0]

I am also accessing from Germany. The website is ok but it takes a long time to load. I can not download  chaseplane .

[Keven Menard 658]

This might be a routing issue. We have had this happen before from the same country (Germany).

We are trying to route you guys to our server in France to fix the issue (temporarily at least)

[MatthiasKNU 298]

Sounds good, thanks for your efforts!

[Martin EDLW 0]

Cool! How long does it take you think ?

[Keven Menard 658]

Just now, The Martin said:

Cool! How long does it take you think ?

No ETA, we need to validate that our proposed solution actually fixes the issue.