Activation of PMDG 737 NGX

[ColinE 0]

I  am completely new to PMDG and have just purchased the 737 NGX. Downloaded o.k and ran as administrator, installed fine o FSX Steam. When I opened FSX the 737 thumbnails are there. When select a 737 aircraft,  I am prompted to enter the NGXxx licence key, which I do. All I then get is a message saying cannot connect to remote server.  and dumped back to the home page, so cannot proceed. I have checked the internet connection is o.k and both cut and pasted and manually entered the licence code through several attempts.  I do not think this is a firewall or security issue at my end. I would like to fly this plane - it looks great. I have also paid for it!!  Any ideas please.  I can see that this has happened to others previously, and I see on 'News' that there may be some similar issue with the 777 being worked on?

[rlkjmt73 7]

Depending on your antivirus software you may have to exclude the flight sim .exe file within your antivirus software.  I recommend trying this first and see if that allows you to connect to the remote server.  Or, actually shut down your antivirus software for the amount of time it takes to activate the aircraft.

Just a guess, and hope it helps.

Rod

[Bob Scott 7,716]

Your best bet is to submit a ticket on the PMDG support system.

You also need to include your name on posts in the PMDG forums.

Regards

[Olympic260 415]

14 hours ago, ColinE said:

I  am completely new to PMDG and have just purchased the 737 NGX. Downloaded o.k and ran as administrator, installed fine o FSX Steam. When I opened FSX the 737 thumbnails are there. When select a 737 aircraft,  I am prompted to enter the NGXxx licence key, which I do. All I then get is a message saying cannot connect to remote server.  and dumped back to the home page, so cannot proceed. I have checked the internet connection is o.k and both cut and pasted and manually entered the licence code through several attempts.  I do not think this is a firewall or security issue at my end. I would like to fly this plane - it looks great. I have also paid for it!!  Any ideas please.  I can see that this has happened to others previously, and I see on 'News' that there may be some similar issue with the 777 being worked on?

Please note that full names first and last are required in the forum.

 

Open a ticket on the support portal to take a look at it. The URL is on my signature. If you have never opened a ticket before you will be needing to register.

[ColinE 0]

10 hours ago, w6kd said:

Your best bet is to submit a ticket on the PMDG support system.

You also need to include your name on posts in the PMDG forums.

Regards

Thanks everyone for the assist, I will try all this out and see what happens.

 

[ColinE 0]

Thanks for the advice guys.  In the end it seemed that port 8888 required for connecting to the remote server to licence the product was blocked somewhere along the line. After much investigation I turned to my ISP who discovered it was blocked by the firewall on their own server - they had not realised this themselves- and is now unblocked, so success at last.