'seriel number was already activated' error

[Faiz764 0]

Hi,

I keep getting a 'seriel number was already activated' error every time i i try to put the number into VFXcentral and cannot receive my product. I've paid for it and recieved the conformation email with the seriel number but it does not give me the product. 

Is there anything i can do about this?

Thanks in advance!

[Keven Menard 658]

Sure, sending us a message through our support section should fix the issue: https://fsfxpackages.com/en/support/

[Faiz764 0]

3 minutes ago, Keven Menard said:

Sure, sending us a message through our support section should fix the issue: https://fsfxpackages.com/en/support/

Hi kevin,

thanks for such a quick response, I have emailed you guys under my email '**@**.com'.

[Faiz764 0]

13 minutes ago, Keven Menard said:

Sure, sending us a message through our support section should fix the issue: https://fsfxpackages.com/en/support/

Quick question- do you know the usual response time of receiving an email back as i did email yesterday too?

 

[Keven Menard 658]

As written on the support page, you can expect an answer within 24 to 48h.

The first message we received from you was 8h ago.

[Faiz764 0]

15 minutes ago, Keven Menard said:

As written on the support page, you can expect an answer within 24 to 48h.

The first message we received from you was 8h ago.

Ah okay thanks a lot!