P3D V4 PMDG 737 Activation Crash

[mykweb 0]

Afternoon,

I have recently migrated to P3D V4 and I am having some issues when trying to Activate the PMDG 737 800/900 Product.

P3d V4 Version : 4.1.7.22841
Sim Connect Version : 4.1.0.0

PMDG Version : P3d V4 1.20.8465
Operations Center Version : 1.17.27

P3d is installed and activated.

When you launch P3D all is OK and you can select the default F22 and load into the Sim. All works ok for this and other default aircraft.

As soon as you select the Boeing 737 800 I am prompted with the activation. I enter my Key and it connects to the server and activates successfully. Once completed i get a flash of (Not Responding) in the menu bar of the application. After 10 seconds the PMDG aircraft loads and I can take off and everything appears normal.

Upon exiting P3d all appears to be OK then I get a windows crash report.

Faulting module name: PMDG_737NGX.dll_unloaded, version: 1.0.0.0, time stamp: 0x59b71411
Exception code: 0xc0000005

Prepar3D.exe

4.1.7.22841
59d67e95
PMDG_737NGX.dll_unloaded
1.0.0.0
59b71411
c0000005
00000000000361c0
249c
01d3613b616b2679
D:\P3d\Prepar3D.exe
PMDG_737NGX.dll
daef5135-ef9a-40eb-aebe-5f5bd515866b

Event Viewer shows the PMDG_737NGX.dll to be the issue.

I have tried the following.

Remove / Reinstall PMDG : Same Issue
Remove / Reinstall P3d V4 Client : Same Issue
Removed / Reinstall Sim Connect : Same Issue
Removed / Reinstalled FSUIPC : Same Issue
Removed / Reinstalled EZDOK : Same Issue

With all the above (excluding PMDG ) the sim and its add ons works ok.

Any ideas or thoughts?

Mike

 

[scandinavian13 5,192]

On ‎11‎/‎19‎/‎2017 at 9:11 AM, mykweb said:

Any ideas or thoughts?

What anti-virus program are you using?

[downscc 1,327]

On 11/19/2017 at 8:11 AM, mykweb said:

Any ideas or thoughts?

Mike

Look at the LM P3D dll.xml file located in the programs data folders.  If this xml file contains and entry for RAASPRO, and you do not have the 777/747, then set the <Disable> value to True.  I'd also be interested in knowing if you do not have the RAASPRO entry in the dll because I found it and not sure I've convinced anyone else it happens yet.

Full names in the PMDG forums Mike, thanks.

[mykweb 0]

Many thanks Dan

I just logged into my PC and made this change and It activated (after hanging for a second).

But I got the activation OK messages and I was able to quit the P3D without it crashing and throwing an error.

Now to reinstall FSUPIC & Sim Connect and see if that is ok

Mike Guthrie

P.s force of habbit singing things with just Mike :)

[mykweb 0]

Actually.... Nope. Back to the same error.

Looks like a remove and reinstall of P3Dv4

[downscc 1,327]

4 hours ago, mykweb said:

Actually.... Nope. Back to the same error.

Looks like a remove and reinstall of P3Dv4

Before you do that, and I strongly recommend you do not reinstall P3D, please submit a trouble ticket to PMDG Product Support.  You didn't answer the question about AV above, and you should provide them more information about how you are migrating.  For example, what files are left over from v3?

[mykweb 0]

Sorry I had thought I had included that.

No AV as this PC runs on a separate network at home. Only goes online when I need to activate products.

Windows 10 Firewall has been disabled as has the Windows Defender.

P3d V4 was a clean install on a basic Windows 10 Build.

[mykweb 0]

Just an update for you all.

I found out what the issue was.

I have the PMDG license saved in a text file and when I moved my old PMDG v3 folder for V4 I never copied the license.txt file I made on my NAS.

I then copied my Liveries and stupidly the licence.txt file from the FSX folder to my newly created P3D V4 folder.

My activation was failing because the license key was for the wrong version. Severe case of PEBKAC

Mike