VFXCentral Installation / Update fails

[gsnde 0]

I just bought ChasePlane and have downloaded and installed VFXCentral. When VFXCentral starts the first time you see an update dialog counting towards 100% and then a dialog box saying "Downloaded file is not signed from OldProp Solutions Inc."

In the temp folder I can find a file auto_updater.exe, which cannot run directly because it expects some parameter (saying "Missing update args").

The system OS is Microsoft Windows [Version 10.0.16299.192] 64-bit.

Your help is most appreciated!

[Pieter666 0]

Indeed, I have the same problem

Don't know what to do, expect making an exception in the firewall so that the update won't download...

 

Did you find a solution for the problem yet?

[gsnde 0]

Yes, actually I did :-)

No clue how that happened, but the OldProp certificate was listed in the store from untrustworthy certificates (go look in the Internet Explorer control panel, there certificates).

Once I removed it from there installation worked fine.

 

[Pieter666 0]

Can you guide me to that store? 

Where can I find it? 

[Michael VN 4]

We are trying to find why our certificate goes in the untrustworthy list. This is normally cause by manual action by the user or an antivirus/security software doing it for you. What security software are you using?

[gsnde 0]

I am using Nod32 AntiVirus. Already on the road....would you point Pieter to how to solve that issue?

[Michael VN 4]

On 2018-02-01 at 4:32 PM, Pieter666 said:

Can you guide me to that store? 

Where can I find it? 

Try these steps:

 

1. Click the "Start" button, type "certmgr.msc" and press "Enter" to launch Windows' certificate manager.

2. Double-click "Untrusted Certificates" from the right pane and then "Certificates."

3. Right-click the certificate you wish to remove and select "Delete."

4. Click "Yes" in the confirmation window.

[Mb944 1]

https://ibb.co/0GpYjHT

This is there response from the support team