PMDG Website Password Reset

[Guest StefanDescher]

Hi there,

I just wanted to download the QOTS II I bought a while ago from the PMDG website. When I log in I get the following message:

We upgraded our login system to make it more secure. Please reset your password before logging in.

I followed all the steps after to reset the password, but I am not receiving a reset link.

Best regards

Stefan

 

[Guest StefanDescher]

I will submit a support ticket. This thread can be deleted.

[Jesper Persson 0]

Hi!

I have the same issue as Stefan as I don't get any e-mail (or error message for that matter) after completing the reset process. 

Kind regards

Jesper

[Mitch24 194]

I have the same issue... I have tried to reset it 4 times and No email... 

[Guest StefanDescher]

I submitted a ticket. But as alert, on the top right, it says my account has not been verified. When I want to fix that by clicking "send verification mail", I do not receive anything as well. I tried even another mail provider. So I guess something is wrong with their mail delivery system, that will be fixed as soon as someone reads my ticket. (If it works without being verified)

[Tbur 2]

The same to me 20 minutes ago ! 6 Tries ! I wanted to redownload my purchases while changing from P3D V3 to P3D V4 !

No reset email received !

 

Thomas Burchard

 

[Mitch24 194]

So Annoying!!!!!

[downscc 1,327]

hey guys, this is a user to user forum... good place to complain but support issues need to go to PMDG Product Support.

[Mitch24 194]

8 minutes ago, downscc said:

hey guys, this is a user to user forum... good place to complain but support issues need to go to PMDG Product Support.

Did you not read the original post? He said he already submitted a support ticket

[scandinavian13 5,192]

1 hour ago, Mitch24 said:

Did you not read the original post? He said he already submitted a support ticket

You didn't indicate that you had, however, and his post was not directed only at the OP.