Cannot download full base package

[ramkiller 0]

Hello,

i purchased PMDG 777-200 in a shop online. I'm unable to make software update because when i loggon on pdmg website i only see the 777-300 expansion package.

When i start operation center, it says to download full base package to make upgrade.

How can i do ?

Regards,

Mathieu

 

[Bob Marton 39]

Find the email from PMDG for the 777-200 and use that installer. It should be up to date. If that doesn't work, put in a support ticket with PMDG.

I wish you much success

Rob

[pete_auau 1,158]

1 hour ago, ramkiller said:

Hello,

i purchased PMDG 777-200 in a shop online. I'm unable to make software update because when i loggon on pdmg website i only see the 777-300 expansion package.

When i start operation center, it says to download full base package to make upgrade.

How can i do ?

Regards,

Mathieu

 

did  you actually  purchase  the   base  package   and  not  the  expansion  package  since  you need  to purchase  the  base  first

[Olympic260 415]

1 hour ago, ramkiller said:

Hello,

i purchased PMDG 777-200 in a shop online. I'm unable to make software update because when i loggon on pdmg website i only see the 777-300 expansion package.

When i start operation center, it says to download full base package to make upgrade.

How can i do ?

Regards,

Mathieu

 

From where did you bought it? Is it a download version or a box one?

[ramkiller 0]

Hello,

thanks for reply. I don't have any email, i was a box cdrom. I just have the old base installer.

Regards

[pete_auau 1,158]

18 minutes ago, ramkiller said:

Hello,

thanks for reply. I don't have any email, i was a box cdrom. I just have the old base installer.

Regards

follow  last post  from chris

[ramkiller 0]

I didn't purchase it on a flight store, it was a computer shop. It means no account, no download.

Regards

[Olympic260 415]

17 minutes ago, ramkiller said:

I didn't purchase it on a flight store, it was a computer shop. It means no account, no download.

Regards

As Peter quoted

 

To obtain the latest update for any DVD version of the PMDG 737NGX or the download version sold by Aerosoft, please follow these steps:

Visit Aerosoft's support page here http://support.aerosoft.com
 

If you do not have an account there please create one and login.
 

Press the Add product and enter your activation ID. When the product is added to your account click the update to download the latest version.

Once the file is downloaded, please follow these instructions to install - note that this is not an update or patch install, it requires a full reinstall of the airplane:

Uninstall your old versions of the 600/700 (if you own it) and then the 800/900 from Control Panel/Programs and Features.
 

Make sure you have your desired FSX environment (ie FSX retail alone, FSX:SE alone, or both installed) *before* you install the new version of the PMDG 737NGX. 
 

Run the new installer, it will prompt you to choose FSX retail, FSX:SE or both. Changing these sim install options later will necessitate uninstalling again first, so make sure you have the configuration you want. to avoid reinstalling later. If you own the 600/700 addon through the PMDG download store, you will need to download an updated installer from your PMDG store account and install the 600/700 using that file.

 

please note that PMDG requires that users include a signature block with the user's name, first and last, in all posts in the PMDG forum.
Failure to include a signature will result in removal of the post without comment.

We strongly encourage users to set up a signature block in their AVSim user account, then you never have to worry to remember in the future!

Edited March 15, 2018 by Olympic260

[ramkiller 0]

Well, it works fine, thanks you !

However now i've got another issue. I'm unable to get my 777-300 extension. I install and uninstall it several times, i don't appear even in operation center and fsx. Do you have any idea ?

Thanks in advance,

Mathieu

[Olympic260 415]

29 minutes ago, ramkiller said:

Well, it works fine, thanks you !

However now i've got another issue. I'm unable to get my 777-300 extension. I install and uninstall it several times, i don't appear even in operation center and fsx. Do you have any idea ?

Thanks in advance,

Mathieu

Please open a ticket at support.precisionmanuals.com for this.