How to contact PC Aviator

[Ray Proudfoot 8,945]

28 minutes ago, Jim Young said:

Yes, think I will do the same but every Tuesday they have 10% off every product on top of any developer sale and I'll miss those.  Will have to think about this a bit more.... 

 

You have to wonder if that policy is sustainable in the long term.

[Jim Young 2,356]

The weekly 10% sales have been for going on for years. And then there is their popular MegaScenery which also goes on sale periodically.  If you need photoscenery, they are one of the popular Sources.  I do not think anyone here at AVSIM can possibly put them out of business as there have been several unsuccessful attempts.  They have been around since FS was FS.  Not trying to protect them as I think you do deserve a response to a request for support even though they have nothing to do with the product support (such as, support for this product is provided by XYZ developer. Please contact them and request they send any updates to product updates@PCA.com).

[PCAviator 37]

Hi everyone. 

I am passing this information onto the U.S. store staff so it can be addressed.

 

[Greggy_D 935]

All some of us are asking for is that PCA US updates their files when new versions are made available by the developers.  I completely understand that some slip through the cracks, even on your end Dean.  The main difference is when I e-mail you, Dean, you correct the files within days and respond back.  Our requests to PCA US seem to fall into a black hole, never to be heard from again.

[Ray Proudfoot 8,945]

6 hours ago, PCAviator said:

Hi everyone. 

I am passing this information onto the U.S. store staff so it can be addressed.

 

Thank you Dean. The US branch is letting down the name of PC Aviator. Hopefully they'll appreciate the importance of good customer service.

@Jim Young, I'll ask Aerosoft how the update process works. I agree the author of the program should initiate notifications to other retailers that a new version is available.

Edited July 10, 2018 by Ray Proudfoot

[CB_Pilot 54]

15 hours ago, Ray Proudfoot said:

Then, the author of SimStarterNG pointed me to the Aerosoft database where I could download the update once I entered the serial number.

Thanks Ray

I didn’t know I could do that. Your sharing of this info is appreciated.

[scianoir 610]

19 hours ago, Jim Young said:

I understand they updated their system and all of the products you own should be synced and showing up.  In my case, I have hundreds of purchases and my order history is unscathed and in order.  Hopefully you have a backup as they suggest. 

My order history is fine apart from one item (a Carenado aircraft) where the order is described as ‘failed’ rather than ‘complete’ and the download link for this is no longer present.

I cannot however understand why it is listed as failed as PC Aviator have been paid for the order (confirmed on my PayPal history) which I was able to download at the time but the link has since disappeared! In terms of the original download this is not a problem as I back everything up but I would like to be able to download any update that may appear for this in the future, which is why I have asked them to amend the error. 

I know mine is a minor issue but one would have thought that good customer service would merit a response within 3 months!

Bill

[VeryBumpy 272]

I've ordered quite a bit through PCAviator through the years. I've had no issues to speak of.

Hope they stay a solid and decent e-seller.

[scianoir 610]

6 hours ago, VeryBumpy said:

I've ordered quite a bit through PCAviator through the years. I've had no issues to speak of.

Hope they stay a solid and decent e-seller.

To be fair to PC Aviator, the problem I described above is the only issue I've had with them in around 70 transactions and should be a simple issue to resolve - it would just be good to see that happen or at least have some response to a polite support request!

Bill

 

Edited July 10, 2018 by scianoir

[PCAviator 37]

Bill,

Please provide your order number for the order in question and I will take a look for you.

[Mazo 40]

I want to reply concerning my experience today. Mega Scenery Earth has just come out with a new upgrade for FloridaV3 2017. There are 19 files for this upgrade and all went well with all of them except for file 17. It was half the size it should have been so of course it could not be installed.

At 1030am today, I sent an email to Mega Scenery Earth explaining the problem. I received a reply at 1:10pm today from Robert Ferraro informing me that they have uploaded a new file. I downloaded the file and it was completely correct.

I know that there has been are reported problem with getting reply's from them so I wanted to share my positive experience.

Lyn

[scianoir 610]

8 hours ago, PCAviator said:

Bill,

Please provide your order number for the order in question and I will take a look for you.

Hi Dean,

The order is with PC Aviator USA and the order number is 223129 (for the Carenado Grand Caravan EX).

Many thanks,

Bill

[PCAviator 37]

Bill,

I have corrected that error. basically every so often Paypal will send a payment processed flag to our store, and then for some reason sends a second flag as payment incomplete, and hence it cancels the order immediately after and marks it as failed. I have no idea why this occurs, but the order had been corrected and the download link and code should now appear in your orders history for that item.

 

[Ray Proudfoot 8,945]

Dean,

I checked earlier today and SimStarterNG is still v1.7 on PCA USA when v1.8 has been available for nearly two weeks.

Mathijs Kok of Aerosoft has stated emails are sent out to all retailers telling them to download the latest version from the Aerosoft database.

Perhaps you can remind PCA USA of their responsibilities. 

[scianoir 610]

12 hours ago, PCAviator said:

Bill,

I have corrected that error. basically every so often Paypal will send a payment processed flag to our store, and then for some reason sends a second flag as payment incomplete, and hence it cancels the order immediately after and marks it as failed. I have no idea why this occurs, but the order had been corrected and the download link and code should now appear in your orders history for that item.

 

I appreciate your help in sorting that Dean and thank you for explaining the problem. I confirm that everything is now correct in my order history.

Many thanks,

Bill