PMDG Operations issue with B773

[jay907uk 21]

Hi,

I seem to have a issue when trying to download the update for 777-300 on my P3D machine, I do make sure I've got both Antivirus & Firewall off.

I have been able to update both 747 & 772 without issues. The download starts and then just goes off,so when I restart Operation Centre it still shows 1 notification for the update on 773.

The Windows is 10

Thanks

Jason

 

[Olympic260 415]

7 minutes ago, jay907uk said:

Hi,

I seem to have a issue when trying to download the update for 777-300 on my P3D machine, I do make sure I've got both Antivirus & Firewall off.

I have been able to update both 747 & 772 without issues. The download starts and then just goes off,so when I restart Operation Centre it still shows 1 notification for the update on 773.

The Windows is 10

Thanks

Jason

 

Jason,

This usually means that the installed version is to old to be installed with the OC and full installer needed, but taking under concideration that the 77L was updated without issues this might be something else, which without the logs will be guessing.

 

Can you open a ticket at support.precisionmanuals.com and will advice which logs you need to sent over to check.

[jay907uk 21]

Chris,

Thanks for the reply, 

Am I correct in saying that the my login details for normal PMDG website are the same for support.precisionmanuals.com? As I've just tried and it wouldn't work.

Thanks

Jason

[Olympic260 415]

42 minutes ago, jay907uk said:

Chris,

Thanks for the reply, 

Am I correct in saying that the my login details for normal PMDG website are the same for support.precisionmanuals.com? As I've just tried and it wouldn't work.

Thanks

Jason

No support portal and store are different accounts. If you have not open a ticket. Before you need to create a new account. 

[jay907uk 21]

Chris,

I've noticed when I went into the uninstall programs via the Control Panel that shows the same version as 772, I'll still, open a support ticket incase there is a problem.

Thanks

Jason