resolved Searched, Still No Go: GTN 750, Carnado PC-12

[adl320 3]

Hello,

Long time RXP flyer from the early MSFT days back again! Happy to have just purchased the Garmin GTN 750 for the Carnado PC-12 in XP11. I have the latest versions of both plane and RXP installed  but I'm still not able to see the display in the airplane. So far I've:

1. Turned off Anti-virus then installed using default suggested paths

2. Added AV exclusions to avoid issues with the files

3. Setup trainer to run as admin

4. Run the PC-12 and I can see the instrument installed in the panel. If I bring up the pop-up, it works in the airplane. Just not in the panel

5. I've checked the log files, even turned on logging for trainer and video card and no errors displayed

6.Tried changing settings from pilot to copilot, also setting power to all available modes - no changes.

 

Any ideas what is going on? Unit appears to be installed in the panel properly but just does not turn on with batteries, starting the plane, external power, nothing.

Thanks,

Aaron

Edited June 11, 2018 by adl320

[1st fltsimguy 466]

You must have the most recent trainer installed, have you got that?  Version 6.4.1 and Laucher 2.1.

https://www8.garmin.com/support/download_details.jsp?id=12373

 

Edited June 11, 2018 by 1st fltsimguy
corrected info.

[adl320 3]

1 hour ago, 1st fltsimguy said:

You must have the most recent trainer installed, have you got that?  Version 6.4.1 and Laucher 2.1.

https://www8.garmin.com/support/download_details.jsp?id=12373

 

Yes, it is the latest version of both.

 

Aaron

[RXP 2,338]

6 hours ago, adl320 said:

3. Setup trainer to run as admin

Hi, you shouldn't ever set any program to run as admin unless it is an admin program (system tool). Otherwise, the program registry paths and system paths are not the same and will certainly make the program work differently or not as expected.

Now, the issue you are having is in the RealityXP.GTN.ini file in the aircraft folder. I suggest you review the RXP GTN User's Manual to understand the structure of the ini file, then look for the 'PANELS' rendering section for the gauge. There is a chance the frame.rect= setting is set as 0,0,0,0  (and probably visible = false) which would explain why it doesn't show up on the panel.

I don't know the coordinates for this aircraft, but some other customers might have the information, otherwise, it might just be a bug somewhere when the PC12 configuration copies the 'stock' ini file from the installation folder into the aircraft folder (or a similar process)?

[adl320 3]

6 hours ago, RXP said:

Hi, you shouldn't ever set any program to run as admin unless it is an admin program (system tool). Otherwise, the program registry paths and system paths are not the same and will certainly make the program work differently or not as expected.

Now, the issue you are having is in the RealityXP.GTN.ini file in the aircraft folder. I suggest you review the RXP GTN User's Manual to understand the structure of the ini file, then look for the 'PANELS' rendering section for the gauge. There is a chance the frame.rect= setting is set as 0,0,0,0  (and probably visible = false) which would explain why it doesn't show up on the panel.

I don't know the coordinates for this aircraft, but some other customers might have the information, otherwise, it might just be a bug somewhere when the PC12 configuration copies the 'stock' ini file from the installation folder into the aircraft folder (or a similar process)?

Hello Jean-Luc and thanks for the tip. I checked and since I have re-installed several times, I did not reset the program to run as administrator. I did however get another PC-12 user to send me his .ini file which works partially in the plane. With this file, i was able to get the 750 to power on in the airplane but it appears that I have a zoomed in window in 3D view which I cannot interact with. The 750 also pops up in a separate window which I can interact with. below is a copy of my INI file. Would you mind having a look to see if there is anything obviously out of sorts?

Also, is it necessary to do "custom" mods to the .ini file based on this plane or does the install program just work? My default install seemed to put the gauge in the right place in the panel, just wanted to know if running the install and then selecting the GTN in the airplane is all that is required by default?

 

[GTN]
; comma separated list of gauges
gauges = GTN_750_1

[GTN_750_1]
; comma separated list of render targets.
drawto = PANEL3D, WINDOW
; is the master device if true.
MasterDevice = true
; connects GPS to copilot side if true.
CopilotSide = false
; selects COM/NAV Radios '1' or '2'.
RadiosPair = 1
; uses computer time if true, simulator time otherwise.
ComputerTime = false
; reduce screen update rate by half.
ReduceRate = false
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Display = -100
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Buttons = -100
; connects GPS to HSI if true.
LinkHsi = true
; connects GPS to HSI course motor if true.
LinkCrs = true
; connects GPS to OBS input if true (LinkHsi/OBS or AutoNavSource/OBS).
LinkObs = true
; connects GPS to VOR if true.
LinkVor = true
; connects GPS to Autopilot if true.
LinkOto = true
; connects CDI key to NAV/GPS switch if true.
AutoNavGps = true
; enables automatic GPS/VLOC selection.
AutoSelect = true
; selects VLOC NAV '1' or '2'. '0' selects same source as 'RadiosPair'.
AutoNavSource = 0
; sets device power source: ALWAYS_ON,AVIONICS_BUS,MAIN_BATTERY
PowerSource = ALWAYS_ON
; connects GPS to Shadin Air Data computer if true.
UseAirData = true
; connects GPS to Shadin Fuel Data computer if true.
UseFuelData = true
; connects GPS to Audio Panel if true.
UseAudioPanel = true
; connects GPS to Transponder if true.
UseTransponder = true
; connects GPS to RYAN 9900BX if true.
UseRyanTcad = true
; sets TCAD sound alerts volume in percent: 0 to 100.
RyanTcadVolume = 50
; enable device failures if true.
UseFailures = false
; uses Simulator GPS commands if true.
UseSimGpsCmds = true
; sets transponder VFR code (octal default: #1200).
VFRcode = #1200
; sets fuel type: AVGAS,JETA,JETB,DIESEL
FuelType = JETA
; sets ownship icon type:
; AUTO,LOW_WING,HIGH_WING,KIT_PLANE,TURBOPROP,TWIN_ENGINE,SINGLE_JET,BUSINESS_JET,2BLADES,3BLADES,4BLADES,ARROW
OwnshipIcon = AUTO
; sets TAWS type: TERR,TAWS_B,TAWS_A
TawsMode = TERR
; sets TAWS surface: HARD,HARD_SOFT,WATER,ANY
TawsSurface = HARD_SOFT
; TAWS minimum runway length (feet)
TawsMinLength = 40
; TAWS approach air speed (knots), or -1 (auto detect Vref: 144)
TawsApprSpeed = 115
; TAWS maximum flap extension speed (knots) or -1 (auto detect Vfe: 165)
TawsFlapSpeed = 150
; TAWS maximum gear extension speed (knots) or -1 (auto detect Vle: 144)
TawsGearSpeed = 160
; sets voice type: MALE,FEMALE
VoicePref = FEMALE
; sets master sound volume in percent: 0 to 100.
MasterVolume = 66
; selects the default database: 0: 'Garmin (North America)', 1: 'Jeppesen (Worldwide)'
NavDbType = 1
; selects the CPU running the trainer process: 1 to 32
; 0: last core, -1: automatic.
CpuAffinity = -1
; sets TCAD maximum number of targets to X-Plane AI Traffic Count.
UseTcadAiCount = false
; updates Simulator GPS flight plan if true.
LinkSimGps = false
; saves the active route as a Simulator flight plan if true.
AutoSavePln = false
; mute sound when simulator window looses focus if false.
NoAudioFocus = false

[GTN_750_1.WINDOW]
; display window if true.
visible = true
; show screen only gauge if true.
nobezel = false
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = WINDOW
; display position and dimension (left,top,width,height)
frame.rect = 130,874,864,822
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; display mouse tooltips if true.
tooltips = false
; freeze display position if true.
locked = false
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true
; display as popout window if true (requires XP11.1).
undocked = false
; VR mode position and dimension (left,top,width,height) (requires XP11.20)
vrmode.rect = 0,790,830,790

; VR mode position and dimension (left,top,width,height) (requires XP11.20)
;vrmode.rect = 0,790,830,790
[GTN_750_1.PANEL3D]
; display window if true.
visible = true
; show screen only gauge if true.
nobezel = true
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = PANEL3D
; display position and dimension (left,top,width,height)
frame.rect = 1436,2048,610,748
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = true
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true

Thanks!

Aaron

Edited June 11, 2018 by adl320
updated info

[adl320 3]

6 hours ago, RXP said:

Quote

look for the 'PANELS' rendering section for the gauge. There is a chance the frame.rect= setting is set as 0,0,0,0  (and probably visible = false) which would explain why it doesn't show up on the panel

This value is set in my .ini file. I am using a known good .ini file from another PC-12 user as a test.

Quote

I don't know the coordinates for this aircraft, but some other customers might have the information, otherwise, it might just be a bug somewhere when the PC12 configuration copies the 'stock' ini file from the installation folder into the aircraft folder (or a similar process)?

Does the .ini file get copied in from somplace else and overwrite the .ini file in the aircraft folder?

 

[RXP 2,338]

I don't know how Carenado proceeds with this particular aircraft, but in general, they store pre-configured ini files which gets copied into the aircraft folder during installation when using their aircraft config tool (FltSim), or I suspect they just install the RXP ini file since they also use runtime auto-detect to dynamically change the aircraft panel (XPlane).

This means you should just have to install their aircraft then select the RXP device in the RXP menu to automatically change the aircraft config (3D panel wise) and have the RXP GTN/GNS display.

It is possible your ini file has got corrupted somehow, either because of a bug in our plugin (possible), or just because the ini file initially installed was missing the values (it has happened with a few past aircraft and solved in subsequent updates).

 

Now on your file has a frame.rect to display to in the 3d panel, and it is set visible.

4 hours ago, adl320 said:

but it appears that I have a zoomed in window in 3D view which I cannot interact with.

4 hours ago, adl320 said:

; display position and dimension (left,top,width,height)
frame.rect = 1436,2048,610,748

Have you activated 'scale UI' setting in XPlane? I doubt this would cause this but I'm trying to cross check all possibilities.

Otherwise, this just means this 'rectangle' is too large to display, which puzzles me if the same ini file for the same aircraft doesn't render the same on your friend computer and yours?!?

[adl320 3]

Thanks Jean-Luc,

I'm really at a loss. I've actually uninstalled XP, and the aircraft and started from scratch. Still the same issue. The gauge displays in the panel just fine showing the 750 on top of the 530 with the transponder gauge removed. The problem is it does not turn on. and this "double screen" is killing me. Here is the supposedly "good" ini file from the other user of the Carnado PC-12. I've just asked if he is using it with all the latest versions which I am (XP 11.21 and Carnado v1.2)

 

Theoretically, shouldn't I just be able to copy this into my .ini file and it just works?

 

[GTN]
; comma separated list of gauges
gauges = GTN_750_1

[GTN_750_1]
; comma separated list of render targets.
drawto = WINDOW, PANEL3D
; is the master device if true.
MasterDevice = true
; connects GPS to copilot side if true.
CopilotSide = false
; selects COM/NAV Radios '1' or '2'.
RadiosPair = 1
; uses computer time if true, simulator time otherwise.
ComputerTime = false
; reduce screen update rate by half.
ReduceRate = false
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Display = -100
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Buttons = -100
; connects GPS to HSI if true.
LinkHsi = true
; connects GPS to HSI course if true.
LinkCrs = true
; connects HSI OBS to GPS if true.
LinkObs = true
; connects GPS to VOR if true.
LinkVor = true
; connects GPS to Autopilot if true.
LinkOto = true
; connects CDI key to NAV/GPS switch if true.
AutoNavGps = true
; enables automatic GPS/VLOC selection.
AutoSelect = true
; selects VLOC NAV '1' or '2'. '0' selects same source as 'RadiosPair'.
AutoNavSource = 0
; sets device power source: ALWAYS_ON,AVIONICS_BUS,MAIN_BATTERY
PowerSource = AVIONICS_BUS
; connects GPS to Shadin Air Data computer if true.
UseAirData = true
; connects GPS to Shadin Fuel Data computer if true.
UseFuelData = true
; connects GPS to Audio Panel if true.
UseAudioPanel = true
; connects GPS to Transponder if true.
UseTransponder = true
; connects GPS to RYAN 9900BX if true.
UseRyanTcad = true
; sets TCAD sound alerts volume in percent: 0 to 100.
RyanTcadVolume = 50
; enable device failures if true.
UseFailures = false
; uses Simulator GPS commands if true.
UseSimGpsCmds = true
; sets transponder VFR code (octal default: #1200).
VFRcode = #1200
; sets fuel type: AVGAS,JETA,JETB,DIESEL
FuelType = JETA
; sets ownship icon type:
; AUTO,LOW_WING,HIGH_WING,KIT_PLANE,TURBOPROP,TWIN_ENGINE,SINGLE_JET,BUSINESS_JET,2BLADES,3BLADES,4BLADES,ARROW
OwnshipIcon = AUTO
; sets TAWS type: TERR,TAWS_B,TAWS_A
TawsMode = TERR
; sets TAWS surface: HARD,HARD_SOFT,WATER,ANY
TawsSurface = HARD_SOFT
; TAWS minimum runway length (feet)
TawsMinLength = 40
; TAWS approach air speed (knots), -1 (auto detect Vref: 144)
TawsApprSpeed = 115
; TAWS maximum flap extension speed (knots) or -1 (auto detect Vfe: 165)
TawsFlapSpeed = 150
; TAWS maximum gear extension speed (knots) or -1 (auto detect Vle: 144)
TawsGearSpeed = 160
; sets voice type: MALE,FEMALE
VoicePref = FEMALE
; sets master sound volume in percent: 0 to 100.
MasterVolume = 66
; selects the default database: 0: 'Garmin (North America)', 1: 'Jeppesen (Worldwide)'
NavDbType = 1
; selects the CPU running the trainer process: 1 to 32
; 0: last core, -1: automatic.
CpuAffinity = -1
; sets TCAD maximum number of targets to X-Plane AI Traffic Count.
UseTcadAiCount = false
; updates Simulator GPS flight plan if true.
LinkSimGps = false
; saves the active route as a Simulator flight plan if true.
AutoSavePln = false
; mute sound when simulator window looses focus if false.
NoAudioFocus = false

[GTN_750_1.WINDOW]
; display window if true.
visible = false
; show screen only gauge if true.
nobezel = false
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = WINDOW
; display position and dimension (left,top,width,height)
frame.rect = 12,1059,864,822
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; display mouse tooltips if true.
tooltips = false
; freeze display position if true.
locked = false
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true
; display as popout window if true.
undocked = false

[GTN_750_1.PANEL3D]
; display window if true.
visible = true
; show screen only gauge if true.
nobezel = true
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = PANEL3D
; display position and dimension (left,top,width,height)
frame.rect = 1436,2048,610,748
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = true
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true

[RXP 2,338]

11 minutes ago, adl320 said:

The problem is it does not turn on. and this "double screen" is killing me. Here is the supposedly "good" ini file from the other user of the Carnado PC-12. I've just asked if he is using it with all the latest versions which I am (XP 11.21 and Carnado v1.2)

There are 3 different things here:

1) not turning on: can you please review the content of the RXP log files (see GTN User's Manual for file/path)

2) double screen: is there a way you could post a screenshot? I fail to 'represent' what this is?!?

3) ini file: yes, provided this is the same aircraft, the same ini file should work as-is. The ini file contains both the GTN settings (power source, pilot side, com/nav set etc..) AND the rendering settings (draw a popup, draw to 3D, and where).

[adl320 3]

I don't believe the logs show anything? Here is the data:

18/06/11 23:12:22.530 03076 -    ] # rxpGtnSim64.dll version 2.5.2.0
18/06/11 23:12:22.530 03076 INFO ]
18/06/11 23:15:36.198 00492 INFO ]

18/06/11 23:12:20.547 03076 -    ] # win.xpl version 2.5.2.1
18/06/11 23:12:20.547 03076 INFO ]

It does not look like I can upload/attach a screen shot? I also recorded a brief video if you have a location to upload I can share that as well.

Aaron

Edited June 11, 2018 by adl320

[RXP 2,338]

There is no way to attach screenshots but you can post online and embed the link to it in your message instead.

[adl320 3]

1 hour ago, RXP said:

There is no way to attach screenshots but you can post online and embed the link to it in your message instead.

Here is a link to a shared folder on Box. Thanks!

Aaron

[RXP 2,338]

There must have been an issue in posting the link, I can't find it!?

[dissy 25]

If you are running xenviro remove it and try the PC12 again. Have a look at this forum https://forums.x-plane.org/index.php?/forums/topic/150880-realityxp-gtn750-pc-12-integration/

Hope you get it working as I have had no problems with my installation.

[adl320 3]

1 hour ago, dissy said:

If you are running xenviro remove it and try the PC12 again. Have a look at this forum https://forums.x-plane.org/index.php?/forums/topic/150880-realityxp-gtn750-pc-12-integration/

Hope you get it working as I have had no problems with my installation.

Dissy,

That was it! The link takes you back to my post. I just realized this after looking at plugins. I was running latest 1.09. Had to revert back to 1.07 to have it work again. Will review the thread. Below is what I posted on the Carenado forum:

 

Hello,

I recently updated my XE from 1.06 to 1.09. Other than the turbulence, I was not seeing any other major issues that were impacting my flying. That was until I purchased the RealityXP GTN 750 for my Carnado PC-12. With this configuration, I was getting issues with the gauge powering up in the airplane, in addition to some very strange pre-set zoomed in views in the 3D cockpit. I was not even thinking XE but someone suggested I remove all my plugins, then run XP again to see if the issue is resolved. It indeed was and the gauge was working as expected in the panel. I then went back to investigate plugins. Since XE was the last plugin I updated, I started here. I'm running version 1.09:

1. after removing all plugins, I added ONLY xEnviro version 1.09 to plugins and viola, the same issue appeared. Large, zoomed in screen, no way to click the 750, unit does not power on.

2. I removed xEnviro, started again and back to normal, except the double menu on the bottom left.

3. I added ALL plugins back in that I had EXCEPT xEnviro, and all was still fine

4. Added xEnviro with all other plugins enabled and screen issue came back.

5. I removed xEnviro 1.09 and tried 1.08. Same problem. Tried 1.07 and all WORKS. So for now, I can only upgrade from XE 1.06 to 1.07.

I'm not sure the connection here but it seems that something does not agree with versions 1.08 and 1.09 of xEnviro. My specific setup in this scenario is:

XP11.21

Carenado PC-12 v1.2

latest RXP 750 and trainer programs

Happy to help troubleshoot.

Aaron

Edited June 13, 2018 by adl320