Why it's always activation failed?

[eric_jeppesen 0]

Hi~

A few hours before I redownloaded the latest version of PTA v2.62 from SimTweaks account page. But it's always told me PTA activation failed, seems server's down.

I'm sure my internet connection is fine. 

 

Prepar3D main configuration file found at C:\Users\ericj\AppData\Roaming\Lockheed Martin\Prepar3D v4\Prepar3D.cfg
ERROR: Activation required
Shaders integrity OK
ERROR: activation failed: Server error
ERROR: activation failed: Server error
ERROR: activation failed: Server error

 

Does anybody have any idea? Thanks for your help! 

Eric

[MattDavies 320]

The activation servers are working - so it's definitely not an issue with that.

Are you running PTA as admin? Also, what part of the world are you in?

If you send me a PM with a link to your order I can take a more in depth look. 

[eric_jeppesen 0]

6 minutes ago, MattDavies said:

The activation servers are working - so it's definitely not an issue with that.

Are you running PTA as admin? Also, what part of the world are you in?

If you send me a PM with a link to your order I can take a more in depth look. 

Hi, Matt, thanks for reply!

Yeah I'd run as administrator, and I'm living in mainland China - as you know - a Great Fire Wall let all Chinese Flight Sim funs a bit difficult to connect western countries' servers (I mean not be banned, just slower). I'm going to use VPN servers to activate my product and check it out then.

BTW some of my friends also meet this problem, one of them told that he tried 10+ times to be success.

Anyway thanks so much for reply, if using VPN not work, we'll be in touch in PM, thx!

Eric

[eric_jeppesen 0]

6 hours ago, MattDavies said:

The activation servers are working - so it's definitely not an issue with that.

Are you running PTA as admin? Also, what part of the world are you in?

If you send me a PM with a link to your order I can take a more in depth look. 

Hi, Matt,

Thanks for your help and activation now is successful (tried more times), new PTA is a great addon as always!

Eric

[MattDavies 320]

Sweet - glad it's sorted.