GTN 750 blank after update to 2.5.3.0

[RXP 2,336]

6 hours ago, lukaz81 said:

That's the screen I got already blank...

On 7/27/2018 at 4:02 AM, lukaz81 said:

in my case both dashboard and popup window not working (both are blank after clicking continue)

Can you please help me understand this? Is the GTN not appearing to power up, or is the GTN powering up and starting to display boot pages, and turning 'blank' after clicking 'continue' (I'd assume this is the 'continue' button displayed on the boot page)?

[lukaz81 0]

GTN is powering up, showing the bootscreen, then the licence info screen with continue button, when i click continue button it freezes or goes blank.

[RXP 2,336]

Ok, this make it clearer to me, and helps further to identifying the issue.

Can you please detail a little more your 'audio' config? what audio card, drivers? Should you have 'dxdiag' installed, can you please try running it and report any 'sound card' diagnostic related information?

Eventually, just for the sake of cross checking this, is there a way you could disable the sound card entirely (not uninstalling it, just disabling the sound card in the OS) and compare?

I'm sorry this is more involved than needed, but it might just be as simple as a sound card / DirectSound related issue. It has been identified in the past and corrected in v2.4.11 / v2.4.12, although it might just be the 'fix' might still fail on some occasions and although unfortunate the experience right now, your assistance might help us cure this too.

Edited August 11, 2018 by RXP

[lukaz81 0]

disabled sound hw in hw manager and tried running XP11 -> my GTN 750 still blank after clicking continue...

 

soundcard info from dxdiag:

-------------
Sound Devices
-------------
            Description: Reproduktory (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_103C820D&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.8117 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11.04.2017 0:00:00, 5721088 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

[RXP 2,336]

Thank you for the additional information. This seems ok AFAIK.

Please allow me a couple days to get back to you with a special build to try out. This will further help pin-pointing the specific issue.

Edited August 12, 2018 by RXP

[lukaz81 0]

any news ?

[RXP 2,336]

Hi, unfortunately, we're 200% working solely on the GTN Trainer 6.50 update at this time.

I thank you for your understanding.

[lukaz81 0]

After complete clean reinstalling my pc and xp11 and reality xp to newest version including trainers still no go for me

 

 

18/12/15 08:25:41.941 02036 -    ] # win.xpl version 2.5.10.0
18/12/15 08:25:41.941 02036 INFO ]

 

18/12/15 08:25:44.935 02036 -    ] # rxpGtnSim64.dll version 2.5.10.0
18/12/15 08:25:44.933 02036 INFO ]
18/12/15 08:26:58.533 12420 INFO ]

 

 

Edited December 15, 2018 by lukaz81
adding info

[RXP 2,336]

@lukaz81 Hi, can you please confirm whether you've also installed the latest GTN Trainer 6.50.1 along with the latest RXP GTN 2.5.10?

Usually, when this occur it is because either the trainer fails to load/read the DB files (terrain, avdb etc...) or a sound card driver related problem. In some instances it could be related to the video card driver as well.

You might want to also carefully review this discussion and see whether any of the resolution steps apply to your system, then get back to this current discussion to report.