Impossible to update

[jogger95 0]

Hello,

I bought yesterday your product PMDG 777 200 (ORDERID: 427605) (ORDER CODE: BBR0510476344), but after having installed PMDG Operation center stipulates that there is an update and when I try to do it I receive a error message, "Windows can not find PMDG_Updater_77L_P3D.exe, verify that you entered the correct name, and then try again"

What should I do to fix this problem?

cordially

[Olympic260 415]

47 minutes ago, jogger95 said:

Hello,

I bought yesterday your product PMDG 777 200 (ORDERID: 427605) (ORDER CODE: BBR0510476344), but after having installed PMDG Operation center stipulates that there is an update and when I try to do it I receive a error message, "Windows can not find PMDG_Updater_77L_P3D.exe, verify that you entered the correct name, and then try again"

What should I do to fix this problem?

cordially

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Please open a ticket through the official support portal (support.precisionmanuals.com) since we need some extra files to check.