Error Upon Attempting to download the installer

[skipper50789 0]

Hello, 

upon completing my order of the PMDG 737NGX package, I received the email containing the link to download. I click this link, i re-direct to a sign in page, where I successfully sign-in, and find the hyper link "Click here to download this file." Once I click this link, a new page loads containing the following error: Error Message   Any help is appreciated.

 

 

Marco Tatili

Chrome

Windows 10 64 - Bit

Intel i5-8400 at 4.0 ghZ max

nVidia GTX1060 3gb 

8gb RAM

1TB Barracuda HDD

[scandinavian13 5,192]

21 minutes ago, skipper50789 said:

Once I click this link, a new page loads containing the following error: Error Message   Any help is appreciated.

Go to pmdg.com, log in to your account, click View Previous Orders, and download from that page. That should do it.

[Jim Young 2,356]

12 minutes ago, scandinavian13 said:

Go to pmdg.com, log in to your account, click View Previous Orders, and download from that page. That should do it.

This individual sent AVSIM a request for support and I advised we do not provide support for PMDG products but I also noted that his "key" in the error msg he provided was a "zipped" file.  It appears all he has to do is unzip the file he received and he should have the actual key.

Of course, going to his account at the Store will also resolve his problem but wondering how he got a zipped key.

Best regards,

Jim

[skipper50789 0]

23 minutes ago, scandinavian13 said:

Go to pmdg.com, log in to your account, click View Previous Orders, and download from that page. That should do it.

I have tried that to no avail.

 

8 minutes ago, Jim Young said:

This individual sent AVSIM a request for support and I advised we do not provide support for PMDG products but I also noted that his "key" in the error msg he provided was a "zipped" file.  It appears all he has to do is unzip the file he received and he should have the actual key.

Of course, going to his account at the Store will also resolve his problem but wondering how he got a zipped key.

Best regards,

Jim

I never actually received a file from clicking the link, I can't unzip anything.

Yours Truly,

Marco Tatili

[Olympic260 415]

6 hours ago, skipper50789 said:

I have tried that to no avail.

 

I never actually received a file from clicking the link, I can't unzip anything.

Yours Truly,

Marco Tatili

As I wrote in the ticket there seems to be an issue affecting only the FSX NGX base installer. We are looking at it.

[skipper50789 0]

Hello all,

The issue has been solved by the PMDG team, a big thanks to them for the quick support! 

 

Marco Tatili