Time Out Purchasing 747-8

[Bentree_ 9]

Got receipt from AMEX, payment done....but no email link to download and it is in my previous orders list but no possibility to download.

 

Edited September 22, 2018 by Bentree_

[pedrotrindade 335]

4 minutes ago, nabarun said:

got receipts from paypal however NO mail from PMDG and NOT in my account with previous orders

same here

[331BK 96]

took about 30 minutes till i received the email with the link, but i also can see it now in my downloads page

fired her up at this moment, a beauty 🙂

Edited September 22, 2018 by 331BK

[Crazychris 0]

Same here, bought the 748, as i clicked on place order, it took the money.

And at that point the store timed out and i got nothing, i got a receipt for the purchase, which is handy in this situation.

But i got neither a download link or the code.

[dandan87 2]

Same, I got order reference, paypal link if this needs to be taken further, but seems odd that this has happened??

Btw I placed my order about an hour ago, still no download link.

 

Dan Pawley

[jonathanfenton 0]

me too... waiting for the serial and download link

[pedrotrindade 335]

No rush here, I'll wait things calm down and see how it goes, good time to reinstall the old lady and test it first.

[dandan87 2]

Interestingly it still says I have $69.99 in the cart?

Dan Pawley

[Crazychris 0]

forgot too mention, but i also noticed that the 748 is still in the cart after i bought it.. found that strange.

[30K 72]

Yeah I have no key or download.

[Ryan Lorefice 0]

I got double charged....and no code with my order lol 

[scandinavian13 5,192]

10 minutes ago, Ryan Lorefice said:

I got double charged....and no code with my order lol 

Use the official support link in my signature, please. That's something that other users can't help you fix.

21 minutes ago, 30K said:

Yeah I have no key or download.

See above.

[downscc 1,327]

11 minutes ago, Ryan Lorefice said:

I got double charged....and no code with my order lol 

Please use the direct support method of correcting this issue at PMDG Product Support.  Create a support account (they are separate from sales accounts) and submit a ticket.

Kyle beat me....ditto

Edited September 22, 2018 by downscc

[Jovabra 18]

Hi all,
Same problem. and double charged. (Confirmed by my creditcard company) A few minutes ago i submitted a support ticktet.
Regards.

Jo va Bra

[scandinavian13 5,192]

7 minutes ago, Jovabra said:

Hi all,
Same problem. and double charged. (Confirmed by my creditcard company) A few minutes ago i submitted a support ticktet.
Regards.

Jo va Bra

NOTAM/REMINDER:

Official support NEEDS to go through the official support channel (support.precisionmanuals.com) in order to get support for order issues, activation issues, and so on. This forum is technically here for user-to-user support, and does not offer the individual approach, and tracked approach that is necessary to support you all.

Please head over there if you're having issues.