Anyone else stuck on "Authenticating..." for charts?

[chapstick 2,754]

I put in a ticket but I'm wondering if this issue is on the server end or mine.

Alex Pugh

Edited September 22, 2018 by Chapstick

[downscc 1,327]

Full names in the PMDG forum please Alex.

I just checked and I had no problem accessing Navigraph via EFB.  Is this your first sign in via EFB for charts? I assume you have a charts account already set up with Navigraph.

[jay907uk 21]

Dan,

I run Navigraph on a network setup and FSX on a separate computer will i still beable to see the charts on the EFB?

Thanks

Jason

[chapstick 2,754]

8 minutes ago, downscc said:

Full names in the PMDG forum please Alex.

I just checked and I had no problem accessing Navigraph via EFB.  Is this your first sign in via EFB for charts? I assume you have a charts account already set up with Navigraph.

My full name is there.

I'm getting a blank screen, but I can hover over areas where I think the u/p fields are along with the button, so I feel like it's just not displaying correctly.

Alex Pugh

[downscc 1,327]

1 minute ago, Chapstick said:

I'm getting a blank screen, but I can hover over areas where I think the u/p fields are along with the button, so I feel like it's just not displaying correctly.

Is this your first access to the Navigraph Authentication screen?  Using P3D?  Maybe your firewall is block the communications?

4 minutes ago, jay907uk said:

I run Navigraph on a network setup and FSX on a separate computer will i still beable to see the charts on the EFB?

Makes no difference,  the EFB applet communicates directly with Navigraph's servers.  You Navigraph cloud or desktop or simlink is not involved.

[chapstick 2,754]

Alright, now the charts function is hard crashing my computer. Going to try reinstalling the -8.

Alex Pugh

[chapstick 2,754]

1 minute ago, downscc said:

Is this your first access to the Navigraph Authentication screen?  Using P3D?  Maybe your firewall is block the communications?

Yes, first access. On P3D. I'll look at the firewall.

Alex Pugh

Edited September 22, 2018 by Chapstick

[jay907uk 21]

Just now, downscc said:

Is this your first access to the Navigraph Authentication screen?  Using P3D?  Maybe your firewall is block the communications?

Makes no difference,  the EFB applet communicates directly with Navigraph's servers.  You Navigraph cloud or desktop or simlink is not involved.

Thanks Dan

Regards

Jason

[cavaricooper 2,611]

Please ensure you are running IE 11 or newer.

[chapstick 2,754]

3 minutes ago, cavaricooper said:

Please ensure you are running IE 11 or newer.

Thanks. I'm on W10 so it uses Edge. Is it trying to open IE or just whatever my default browser is?

Alex Pugh

[scandinavian13 5,192]

Just now, Chapstick said:

Is it trying to open IE or just whatever my default browser is?

It utilizes the libraries/code on your comp that installs with IE11. IE11 is likely on your computer, just look it up in the start menu. Over under the Gear icon, you'll find "About IE" near the bottom of the menu. Check that it's IE11.

[chapstick 2,754]

4 minutes ago, scandinavian13 said:

It utilizes the libraries/code on your comp that installs with IE11. IE11 is likely on your computer, just look it up in the start menu. Over under the Gear icon, you'll find "About IE" near the bottom of the menu. Check that it's IE11.

Pretty sure it's the latest...

Alex Pugh

[Caramano 0]

Hi I have the same problem

[Jonathan93102 3]

Hello all, 

Also having this issue too, I have Edge as my default browser but IE11 is on the PC after clicking on TERMINAL CHARTS the Authenticating tab comes up and nothing happens then when I close it EFB states FAULT in yellow.

Thanks,

Jonathan Daley 

[Patrick1246 5]

Same issue for me