PMDG website - requires Reset Password repeatedly!?

[XCLTM3 112]

I downloaded the newest version of the 744 QOTS2 for FSX as per Robert Randazzo's recommendation.

Upon attempting to login, a message from the site stated:

"We upgraded our login system to make it more secure. Please reset your password before logging in.

Enter your registered e-mail address below to receive the reset password link and then use it to reset your password".

So I did this and gained entry. This was 24 hours ago.

I forgot to grab a copy of my license key whilst downloading the newer version of the 744 . 24 hours later, I just attempted to login to the site again to grab the license key, and lo and behold, the PMDG site has issued the same message yet again?

Can someone please explain/elaborate on this?

PS:I didn't want to go to the trouble of resetting a password yet again, just to log a support ticket and/or grab my license key. 

Thanks & regards,

[scandinavian13 5,192]

15 minutes ago, XCLTM3 said:

Can someone please explain/elaborate on this?

Likely means that the change never took and your password never updated. Did you try a different browser?

[XCLTM3 112]

9 hours ago, scandinavian13 said:

Likely means that the change never took and your password never updated. Did you try a different browser?

The password reset/change/update was confirmed via email and the fact that I was able to access the site finally and grab the new download.

Problem is, it's asking me to reset again......even after all I did prior?

[Ephedrin 418]

yes... but there is a reason why he asked for a different browser..

 

nevertheless: cache cleared, cookies deleted? Sometimes the browser shares old data with a website and the website thinks you‘re using old (and therefore wrong) login data.. and some browsers behave strange at all...

[scandinavian13 5,192]

6 hours ago, XCLTM3 said:

Problem is, it's asking me to reset again......even after all I did prior?

Weird. Not seeing this here, and it's not reported widespread.

I'm with Marc - have you cleared your cache, deleted temp files and all of that?

[XCLTM3 112]

13 hours ago, scandinavian13 said:

Weird. Not seeing this here, and it's not reported widespread.

I'm with Marc - have you cleared your cache, deleted temp files and all of that?

No, I didn't clear cache and delete temp files etc I just went through the procedure again ie reset password in order to retrieve my license key. Agree it's weird, but not experiencing this elsewhere.

Will at some point clear cache and delete temp files etc and see the outcome.