Boot screen continue button freeze (Trainer 6.50, GTN 750)

[Brian Dorr 0]

Here's the crash report located in the gtn1 folder:

<?xml version="1.0" encoding="UTF-8" ?>
<CrashRpt version="1403">
    <CrashGUID>2f0439f1-6b55-4b58-bd0d-8b11c3aeba2a</CrashGUID>
    <AppName>GTN Trainer</AppName>
    <AppVersion>6.50.0.0</AppVersion>
    <ImageName>C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\GTN Simulator.exe</ImageName>
    <OperatingSystem>Windows 10 Home Build 17134</OperatingSystem>
    <OSIs64Bit>1</OSIs64Bit>
    <GeoLocation>en-us</GeoLocation>
    <SystemTimeUTC>2018-10-13T15:01:47Z</SystemTimeUTC>
    <ExceptionAddress>0x74b917d2</ExceptionAddress>
    <ExceptionModule>C:\Windows\System32\KERNELBASE.dll</ExceptionModule>
    <ExceptionModuleBase>0x74a80000</ExceptionModuleBase>
    <ExceptionModuleVersion>10.0.17134.319</ExceptionModuleVersion>
    <ExceptionType>8</ExceptionType>
    <FPESubcode>129</FPESubcode>
    <GUIResourceCount>38</GUIResourceCount>
    <OpenHandleCount>513</OpenHandleCount>
    <MemoryUsageKbytes>212248</MemoryUsageKbytes>
    <CustomProps />
    <FileList>
        <FileItem name="crashdump.dmp" description="Crash Minidump" />
        <FileItem name="crashrpt.xml" description="Crash Description XML" />
    </FileList>
</CrashRpt>
 

[RXP 2,338]

Thank you, this makes it easier!

So what is happening, is a Windows system component (KERNELBASE.dll) is failing due to an invalid floating point exception. I don't have any idea what on your system could cause this, it could be many, from anti-virus, to 'system tools' running in the background, or drivers (audi/video mostly).

I can't help but noticing these though:

Dumping info for module C:\Program Files\Alienware\AWSoundCenter\UserInterface\AWSoundCenterDevProps.dll
Dumping info for module C:\Program Files\Alienware\AWSoundCenter\UserInterface\AWSoundCenterOSD.dll

This means you are running an audio-related software, most likely to offer on-screen-display, which gets injected in every single process/application you run. You might want to explore this avenue and find if you could disable this.

 

 

Edited October 13, 2018 by RXP

[Brian Dorr 0]

Thanks Jean-Luc,

It looks like I have some work to do...

I'll let you know how it goes.

[gerardojro 0]

Same thing here. In my case it doesn't go past the "CONTINUE" screen. Sometimes goes to black, sometimes it stays frozen. 

 

Attached my log text

18/11/06 04:49:15.031 04740 -    ] # win.xpl version 2.5.7.0
18/11/06 04:49:15.031 04740 INFO ] 
 

 

18/11/06 04:49:18.271 04740 -    ] # rxpGtnSim64.dll version 2.5.7.0
18/11/06 04:49:18.270 04740 INFO ] 
18/11/06 04:50:38.448 04068 INFO ] 
18/11/06 04:50:38.946 15528 INFO ] 
18/11/06 04:53:54.320 08952 INFO ] 
18/11/06 04:55:36.361 07496 INFO ] 
18/11/06 04:55:44.573 06076 INFO ] 
18/11/06 04:55:45.857 04964 INFO ] 
18/11/06 04:58:11.839 17276 INFO ] 

 

[RXP 2,338]

@gerardojro please review this post above:

https://www.avsim.com/forums/topic/542736-boot-screen-continue-button-freeze-trainer-650-gtn-750/?tab=comments#comment-3909297

Also worth looking at:

 

Edited November 6, 2018 by RXP

[gerardojro 0]

On 11/6/2018 at 7:19 AM, RXP said:

@gerardojro please review this post above:

https://www.avsim.com/forums/topic/542736-boot-screen-continue-button-freeze-trainer-650-gtn-750/?tab=comments#comment-3909297

Also worth looking at:

 

I've literally tried everything and haven't gotten it to work. I'm so dissapointed that I bought this product for a few months and still havent gotten it to work even after uninstalling, reinstalling, uninstalling AGAIN, updating, re-installing. It's getting a bit frustrating. Feel like my money was stolen from me...

[RXP 2,338]

1 hour ago, gerardojro said:

I've literally tried everything and haven't gotten it to work. I'm so dissapointed that I bought this product for a few months and still havent gotten it to work even after uninstalling, reinstalling, uninstalling AGAIN, updating, re-installing. It's getting a bit frustrating. Feel like my money was stolen from me...

Hi,

the last time you've reported the issue was with v2.5.7 back in November... We're are v2.5.11 now. Can you confirm you've downloaded and installed v2.5.11 since then? Furthermore, like some other customers are doing in this discussion, can you please post the content of the RXP log files?

[gerardojro 0]

Log files

19/02/02 06:21:19.426 00588 -    ] # win.xpl version 2.5.11.0
19/02/02 06:21:19.426 00588 INFO ] 
 

19/02/02 06:21:24.224 00588 -    ] # rxpGtnSim64.dll version 2.5.11.0
19/02/02 06:21:24.223 00588 INFO ] 
19/02/02 06:34:31.189 25356 INFO ] 
 

This is the Carenado PC12

[GTN]
; comma separated list of gauges
gauges = GTN_750_1

[GTN_750_1]
; comma separated list of render targets.
drawto = WINDOW, PANEL3D, PANELS
; is the master device if true.
MasterDevice = true
; connects GPS to Copilot side if true.
CopilotSide = false
; selects COM/NAV Radios '1' or '2'.
RadiosPair = 1
; uses computer time if true, simulator time otherwise.
ComputerTime = false
; reduce screen update rate by half.
ReduceRate = true
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Display = -100
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Buttons = -100
; connects GPS to HSI if true.
LinkHsi = true
; connects GPS to HSI course motor if true.
LinkCrs = true
; connects GPS to OBS input if true (LinkHsi/OBS or AutoNavSource/OBS).
LinkObs = true
; connects GPS to VOR if true.
LinkVor = true
; connects GPS to Autopilot if true.
LinkOto = true
; connects CDI mode to NAV/GPS switch if true.
AutoNavGps = true
; override VLOC NAV# (1 or 2) or use 'RadiosPair' (0).
AutoNavSource = 0
; sets device power source: 
; ALWAYS_ON,AVIONICS_BUS,MAIN_BATTERY,BUS_1,BUS_2,BUS_3,BUS_4,BUS_5,BUS_6
PowerSource = ALWAYS_ON
; enables Shadin Air Data computer if true.
UseAirData = true
; enables Shadin Fuel Data computer if true.
UseFuelData = true
; connects GPS to Audio Panel if true.
UseAudioPanel = true
; connects GPS to Transponder if true.
UseTransponder = true
; enables RYAN 9900BX TCAD if true.
UseRyanTcad = true
; sets TCAD sound alerts volume in percent: 0 to 100.
RyanTcadVolume = 50
; enables device failures if true.
UseFailures = false
; uses Simulator GPS commands if true.
UseSimGpsCmds = true
; sets transponder VFR code (octal default: #1200).
VFRcode = #1200
; sets fuel type: AVGAS,JETA,JETB,DIESEL
FuelType = JETA
; sets ownship icon type: 
; AUTO,LOW_WING,HIGH_WING,KIT_PLANE,TURBOPROP,TWIN_ENGINE,SINGLE_JET,BUSINESS_JET,2BLADES,3BLADES,4BLADES,ARROW
OwnshipIcon = AUTO
; sets TAWS type: TERR,TAWS_B,TAWS_A
TawsMode = TERR
; sets TAWS surface: HARD,HARD_SOFT,WATER,ANY
TawsSurface = HARD_SOFT
; TAWS minimum runway length (feet)
TawsMinLength = 40
; TAWS approach air speed (knots), or -1 (auto detect Vref: 144)
TawsApprSpeed = 115
; TAWS maximum flap extension speed (knots) or -1 (auto detect Vfe: 165)
TawsFlapSpeed = 150
; TAWS maximum gear extension speed (knots) or -1 (auto detect Vle: 144)
TawsGearSpeed = 160
; sets voice type: MALE,FEMALE
VoicePref = MALE
; sets master sound volume in percent: 0 to 100.
MasterVolume = 66
; aviation db: 0: nav_db2_grm, 1: nav_db2, 2: nav_heli_db2_grmn, 3: nav_heli_db2
NavDbType = 1
; sets trainer process CPU: 1 to 32 (0: last core, -1: automatic).
CpuAffinity = -1
; main: GPS Selected (0: prompt)
AFMS.gps_selected = 
; sets TCAD maximum number of targets to X-Plane AI Traffic Count.
UseTcadAiCount = true
; updates Simulator GPS flight plan if true.
LinkSimGps = false
; saves the active route to flight plan file if true (.fms).
AutoSavePln = false
; use transponder VFR code: USE_CODE,VFR_US,VFR_EUR
VFRmode = VFR_US
; HSI lateral deviation scale factor.
CdiScale = 1
; HSI vertical deviation scale factor.
GsiScale = 1
; mute sound when simulator window looses focus if false.
NoAudioFocus = false
; main: CDI Key (0: disable)
AFMS.cdi_key = 
; main: Selected Course for GPS (0: disable)
AFMS.sel_crs_gps = 
; main: Selected Course for VLOC (0: disable)
AFMS.sel_crs_vloc = 
; main: V-Flag State (1: declutter)
AFMS.v_flag_declutter = 
; main: Airspace Labels (0: disable)
AFMS.airspace_labels = 
; nav : Mark On Target (1: enable)
AFMS.mark_on_target = 
; nav : RF Procedure Legs (1: enable)
AFMS.rf_procedure_legs = 
; vnav: Vertical Navigation Type (0: VCALC, 1: VNAV)
AFMS.vnav_enabled = 
; vnav: Transition To Approach (0: disable)
AFMS.vnav_trans_to_appr = 
; vnav: VDI Scale (default: 500ft)
AFMS.vnav_vdi_scale_factor = 
; vnav: Transition Altitude (default: FL180)
AFMS.vnav_trans_altitude = 
; override GPS Unit# (1 or 2) or use 'this unit#' (0) (XPL 10.30+ for GPS2).
AutoGpsSource = 0

[GTN_750_1.WINDOW]
; display window if true.
visible = false
; show screen only gauge if true.
nobezel = false
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = WINDOW
; display position and dimension (left,top,width,height)
frame.rect = 789,854,830,790
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; display mouse tooltips if true.
tooltips = false
; freeze display position if true.
locked = false
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true
; display as popout window if true (requires XP11.1).
undocked = false
; VR mode position and dimension (left,top,width,height) (requires XP11.20)
vrmode.rect = 0,790,830,790

[GTN_750_1.PANELS]
; display window if true.
visible = false
; show screen only gauge if true.
nobezel = true
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = PANELS
; display position and dimension (left,top,width,height)
frame.rect = 0,0,0,0
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = true
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true

[GTN_725_1]
; comma separated list of render targets.
drawto = WINDOW, PANELS
; is the master device if true.
MasterDevice = true
; connects GPS to copilot side if true.
CopilotSide = false
; selects COM/NAV Radios '1' or '2'.
RadiosPair = 1
; uses computer time if true, simulator time otherwise.
ComputerTime = false
; reduce screen update rate by half.
ReduceRate = false
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Display = -100
; integral lighting rheostat index (0 to 3) or percent (-100 to 0)
Rheostat.Buttons = -75
; connects GPS to Autopilot if true.
LinkOto = true
; connects GPS to HSI if true.
LinkHsi = true
; connects GPS to HSI course motor if true.
LinkCrs = false
; connects GPS to OBS input if true (LinkHsi/OBS or AutoNavSource/OBS).
LinkObs = false
; connects GPS to VOR if true.
LinkVor = false
; connects CDI key to NAV/GPS switch if true.
AutoNavGps = false
; selects VLOC NAV '1' or '2'. '0' selects same source as 'RadiosPair'.
AutoNavSource = 0
; connects GPS to Shadin Air Data computer if true.
UseAirData = true
; connects GPS to Shadin Fuel Data computer if true.
UseFuelData = true
; connects GPS to Audio Panel if true.
UseAudioPanel = true
; connects GPS to Transponder if true.
UseTransponder = true
; connects GPS to RYAN 9900BX if true.
UseRyanTcad = true
; sets TCAD sound alerts volume in percent: 0 to 100.
RyanTcadVolume = 50
; sets TCAD maximum number of targets to X-Plane AI Traffic Count.
UseTcadAiCount = true
; enable device failures if true.
UseFailures = false
; uses Simulator GPS commands if true.
UseSimGpsCmds = false
; updates Simulator GPS flight plan if true.
LinkSimGps = false
; saves the active route as a Simulator flight plan if true.
AutoSavePln = false
; use transponder VFR code: USE_CODE,VFR_US,VFR_EUR
VFRmode = VFR_US
; sets transponder VFR code (octal default: #1200).
VFRcode = #1200
; sets device power source: 
; ALWAYS_ON,AVIONICS_BUS,MAIN_BATTERY,BUS_1,BUS_2,BUS_3,BUS_4,BUS_5,BUS_6
PowerSource = AVIONICS_BUS
; sets fuel type: AVGAS,JETA,JETB,DIESEL
FuelType = AVGAS
; sets ownship icon type: 
; AUTO,LOW_WING,HIGH_WING,KIT_PLANE,TURBOPROP,TWIN_ENGINE,SINGLE_JET,BUSINESS_JET,2BLADES,3BLADES,4BLADES,ARROW
OwnshipIcon = AUTO
; aviation db: 0: nav_db2_grm, 1: nav_db2, 2: nav_heli_db2_grmn, 3: nav_heli_db2
NavDbType = 1
; sets TAWS type: TERR,TAWS_B,TAWS_A
TawsMode = TERR
; sets TAWS surface: HARD,HARD_SOFT,WATER,ANY
TawsSurface = HARD_SOFT
; TAWS minimum runway length (feet)
TawsMinLength = 40
; TAWS approach air speed (knots), or -1 (auto detect Vref: 144)
TawsApprSpeed = -1
; TAWS maximum flap extension speed (knots) or -1 (auto detect Vfe: 165)
TawsFlapSpeed = -1
; TAWS maximum gear extension speed (knots) or -1 (auto detect Vle: 144)
TawsGearSpeed = -1
; HSI lateral deviation scale factor.
CdiScale = 1
; HSI vertical deviation scale factor.
GsiScale = 1
; sets voice type: MALE,FEMALE
VoicePref = MALE
; sets master sound volume in percent: 0 to 100.
MasterVolume = 100
; mute sound when simulator window looses focus if false.
NoAudioFocus = false
; sets trainer process CPU: 1 to 32 (0: last core, -1: automatic).
CpuAffinity = -1
; main: CDI Key
AFMS.cdi_key = 
; main: Selected Course for GPS
AFMS.sel_crs_gps = 
; main: Selected Course for VLOC
AFMS.sel_crs_vloc = 
; main: V-Flag State (1: declutter
AFMS.v_flag_declutter = 
; main: GPS Selected (0: prompt, 1: auto)
AFMS.gps_selected = 0
; main: Airspace Labels
AFMS.airspace_labels = 
; nav : Mark On Target
AFMS.mark_on_target = 
; nav : RF Procedure Legs
AFMS.rf_procedure_legs = 
; vnav: Vertical Navigation Type (0: VCALC, 1: VNAV)
AFMS.vnav_enabled = 
; vnav: Transition To Approach
AFMS.vnav_trans_to_appr = 
; vnav: VDI Scale (ft)
AFMS.vnav_vdi_scale_factor = 
; vnav: Transition Altitude (180 = FL180)
AFMS.vnav_trans_altitude = 

[GTN_725_1.WINDOW]
; display window if true.
visible = false
; show screen only gauge if true.
nobezel = false
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = WINDOW
; display position and dimension (left,top,width,height)
frame.rect = 1090,1060,830,790
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true
; VR mode position and dimension (left,top,width,height) (requires XP11.20)
vrmode.rect = 0,790,830,790
; display as popout window if true (requires XP11.1).
undocked = false
; display mouse tooltips if true.
tooltips = false
; freeze display position if true.
locked = false

[GTN_725_1.PANELS]
; display window if true.
visible = false
; show screen only gauge if true.
nobezel = true
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = PANELS
; display position and dimension (left,top,width,height)
frame.rect = 0,0,0,0
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true
 

Edited February 14, 2019 by RXP

[RXP 2,338]

On 2/2/2019 at 1:34 AM, gerardojro said:

ReduceRate = true

Could you please try setting this to false instead?

[gerardojro 0]

On 2/5/2019 at 11:53 AM, RXP said:

Could you please try setting this to false instead?

Already tried. Same thing. Stays loading after I click "continue"

[RXP 2,338]

@gerardojro Hi, so the setting doesn't work.

Have you actually follow through the discussions I've referenced and the solutions there are? Can you please review and report in detail what Video card the GTN trainer is using on your system:

 

 

[gerardojro 0]

9 hours ago, RXP said:

@gerardojro Hi, so the setting doesn't work.

Have you actually follow through the discussions I've referenced and the solutions there are? Can you please review and report in detail what Video card the GTN trainer is using on your system:

 

I've done all possible proceidures to get it working. Even uninstalled the whole thing (XPlane incluided) and reinstalled everything, still nothing. Here are my specs:

 

Dell Inspiron 15 7000 Gaming

Intel Core i5-7300HQ

8GB RAM

NVIDIA GeForce GTX1050 Ti

XPlane 11.31

 

 

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