Carenado support does not work ??

[eke_flx 8]

Hi

I've posted 2 posts to support but no response from Carenado?

1. I bought it yesterday  Carenado DA62 G1000 3 times, At the beginning I tried the credit card twice but failed , then the third time via Paypal ( connected to another bank card),  what succeeded . But now, checking my credit card account  are both times booked money from credit card and  also money has been taken from Paypal's account. So  as a whole I would have bought 3 times.  I tried to report to support  to cancel credit card reservations but no answers!

2. Despite the fact that my purchase went through Paypal  and I got to download DA100X and I got it serial I still can not install DA62 because the serial is not valid!! I have tried several times (also copy/paste serial and e-mail) but always result that serial not valid. I also contacted with Carenado support but complete silence from support.

If they deal with this problem , It would be nice to send a note on this too but now just ignored ??

 

 

 

[flybius 3]

Good luck!

A while back, I was charged for 3 purchases of the Nav update for the Citation 550... Never got resolved. 😒

[FDEdev 955]

@eke_lfx. Well, I'd give them at least a 24 hours to respond, especially when they just released a new aircraft.

Edited September 28, 2018 by J35OE

[eke_flx 8]

For the present I contacted to support 16 hours ago (wrong serial) and 5 hours ago (credit card reservations)!

[FDEdev 955]

11 minutes ago, eke_flx said:

1. I contacted to support 16 hours ago (wrong serial)

2. and 5 hours ago (credit card reservations)!

1. That's 1hr after the release

2. Night at Chile

[eke_flx 8]

 

Quote

1. That's 1hr after the release

2. Night at Chile 

 

Other developers  are with their customers when they launch a new product, regardless of whether it's day or night . By the way, tomorrow is the holidays...

It seems that the night in Chile is longer than 18 hours..

Edited September 28, 2018 by eke_flx

[Bill Griffith 160]

    I'm on day 4 waiting for a response on another issue.  I have receive 2  'Carenado Customer Support Satisfaction Survey' emails though.  🙄

Bill

 

[idude 0]

Call up your credit card and ask for a refund, tell them you were charged by mistake, they will refund you and eventually recover the money from carenado.

Edited October 22, 2018 by idude

[Valeriosza 0]

I bought the SVS to 4 days, I can not install by speaking that the serial is invalid. They do not respond to support.