Cannot redownload my 747 queen of the sky

[Madi Njie Caye 0]

I bought the product on 01.03.2017 ORDER NO.383206 ,ORDER CODE-TJZ9477182938.AND NOW I cannot redownload because I have to reset my PASSWORD.why and how? One day I received notification from the PMDG  center to update the product and to do that I have to remove it first and download and reinstall. S o plese will some one tell me what to do,thanks.

[Olympic260 415]

12 minutes ago, Madi Njie Caye said:

I bought the product on 01.03.2017 ORDER NO.383206 ,ORDER CODE-TJZ9477182938.AND NOW I cannot redownload because I have to reset my PASSWORD.why and how? One day I received notification from the PMDG  center to update the product and to do that I have to remove it first and download and reinstall. S o plese will some one tell me what to do,thanks.

Please open a support ticket via the support portal. support.precisionmanuals.com and will look at it.