PMDG 747 Immersion maybe causes CTD

[Oskar Speer 22]

Hi! PMDG 747 Immersion maybe causes CTD. I am using Win10 P3D 4.3. Virus program in off mode. Has ChasePlane and PrecipitFX installed. CTD happens during Taxi, T / O and Approache. I use your recommended settings for the Immersion 747. My computer and all software are updated. CTD happens at different airports and under different weather conditions. I use PTA, REX Sky Force 3D and HIFI AS for P3D. 

Loggnamn:      Application
Källa:         Application Error
Datum:         2018-10-10 22:57:03
Händelse-ID:   1000
Aktivitetskategori:(100)
Nivå:          Fel
Nyckelord:     Klassiskt
Användare:     Saknas
Dator:         
Beskrivning:
Felet uppstod i programmet med namn: Immersion Manager.exe, version 1.0.3.0, tidsstämpel 0x5bbbbe0d
, felet uppstod i modulen med namn: ntdll.dll, version 10.0.17134.254, tidsstämpel 0xa5a334d4
Undantagskod: 0xc0000005
Felförskjutning: 0x000000000001d979
Process-ID: 0x28b8
Programmets starttid: 0x01d460b84f61d857
Sökväg till program: C:\Program Files (x86)\OldProp Solutions Inc\Immersion Manager\Immersion Manager.exe
Sökväg till modul: C:\WINDOWS\SYSTEM32\ntdll.dll
Rapport-ID: ec73fdaa-d526-4dcb-a255-cb39937b8a3d
Fullständigt namn på felaktigt paket: 
Program-ID relativt till felaktigt paket: 
Händelsens XML-data:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-10-10T20:57:03.806339600Z" />
    <EventRecordID>34065</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>Immersion Manager.exe</Data>
    <Data>1.0.3.0</Data>
    <Data>5bbbbe0d</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.17134.254</Data>
    <Data>a5a334d4</Data>
    <Data>c0000005</Data>
    <Data>000000000001d979</Data>
    <Data>28b8</Data>
    <Data>01d460b84f61d857</Data>
    <Data>C:\Program Files (x86)\OldProp Solutions Inc\Immersion Manager\Immersion Manager.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>ec73fdaa-d526-4dcb-a255-cb39937b8a3d</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Loggnamn:      Application
Källa:         .NET Runtime
Datum:         2018-10-10 22:57:03
Händelse-ID:   1026
Aktivitetskategori:Ingen
Nivå:          Fel
Nyckelord:     Klassiskt
Användare:     Saknas
Dator:         
Beskrivning:
Application: Immersion Manager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at <Module>.SimConnect_CallDispatch(Void*, Void (SIMCONNECT_RECV*, UInt32, Void*), Void*)
   at LockheedMartin.Prepar3D.SimConnect.SimConnect.ReceiveDispatch(LockheedMartin.Prepar3D.SimConnect.SignalProcDelegate)
   at A.m.A(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at System.Windows.Interop.HwndSource.PublicHooksFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at A.v.C()

Händelsens XML-data:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-10-10T20:57:03.738340200Z" />
    <EventRecordID>34064</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: Immersion Manager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at &lt;Module&gt;.SimConnect_CallDispatch(Void*, Void (SIMCONNECT_RECV*, UInt32, Void*), Void*)
   at LockheedMartin.Prepar3D.SimConnect.SimConnect.ReceiveDispatch(LockheedMartin.Prepar3D.SimConnect.SignalProcDelegate)
   at A.m.A(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at System.Windows.Interop.HwndSource.PublicHooksFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at A.v.C()

</Data>
  </EventData>
</Event>

Edited October 11, 2018 by Oskar Speer

[Jude Bradley 659]

This is more likely

 0xc0000005

Sökväg till modul: C:\WINDOWS\SYSTEM32\ntdll.dll

Read 

 

 

 

Edited October 11, 2018 by Jude Bradley

[Liangboxiao 0]

I have CTD too when I load PMDG748 after I installed immersion for PMDG747....but the error message as follow:

错误应用程序名称: Prepar3D.exe，版本: 4.3.29.25520，时间戳: 0x5b2c3263
错误模块名称: KERNELBASE.dll，版本: 10.0.17134.319，时间戳: 0x1e206b26
异常代码: 0xe0434352
错误偏移量: 0x000000000003a388
错误进程 ID: 0x5130
错误应用程序启动时间: 0x01d4623b163d147b
错误应用程序路径: F:\Lockheed Martin Prepar3D v4\Prepar3D.exe
错误模块路径: C:\WINDOWS\System32\KERNELBASE.dll
报告 ID: 4c0b153f-5745-4f55-ae0b-e20d4cb6d7df
错误程序包全名: 
错误程序包相对应用程序 ID: 

应用程序: Prepar3D.exe
Framework 版本: v4.0.30319
说明: 由于未经处理的异常，进程终止。
异常信息: System.Threading.Tasks.TaskCanceledException
   在 System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)
   在 System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
   在 CINavigraph+<readAirportsAsync>d__56.MoveNext()
   在 System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   在 System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   在 System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   在 System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   在 System.Threading.ThreadPoolWorkQueue.Dispatch()

It happened every time when I load PMDG748(other aircraft such as pmdg777.pmdg737.PMDG744 work fine).If I uninstalled immersion for pmdg747,PMDG748 working fine  with no error..

[Navigator43 25]

I had a CTD yesterday and it was caused by the immersion manager according to the event viewer. I sent support off an e mail. I was actually using the 787 but the immersion manager for the 747 was open and I was in cruise and then CTD. 

 

Log Name:      Application
Source:        Application Error
Date:          2018-10-16 4:01:47 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-40BR4SB
Description:
Faulting application name: Immersion Manager.exe, version: 1.0.5.0, time stamp: 0x5bc55c58
Faulting module name: ntdll.dll, version: 10.0.17134.254, time stamp: 0xa5a334d4
Exception code: 0xc0000005
Fault offset: 0x000000000001d979
Faulting process id: 0x2410
Faulting application start time: 0x01d4656b88ddf3fc
Faulting application path: C:\Program Files (x86)\OldProp Solutions Inc\Immersion Manager\Immersion Manager.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: d1bd8f36-2998-4df3-9055-3068b0abf098
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-10-16T18:31:47.954958400Z" />
    <EventRecordID>21596</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-40BR4SB</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Immersion Manager.exe</Data>
    <Data>1.0.5.0</Data>
    <Data>5bc55c58</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.17134.254</Data>
    <Data>a5a334d4</Data>
    <Data>c0000005</Data>
    <Data>000000000001d979</Data>
    <Data>2410</Data>
    <Data>01d4656b88ddf3fc</Data>
    <Data>C:\Program Files (x86)\OldProp Solutions Inc\Immersion Manager\Immersion Manager.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>d1bd8f36-2998-4df3-9055-3068b0abf098</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

[williebarry1 4]

i got the same thing wasn't even using the 747: 

 

Faulting application name: Immersion Manager.exe, version: 1.0.13.0, time stamp: 0x5bcfb515
Faulting module name: ntdll.dll, version: 10.0.17763.1, time stamp: 0xa369e897
Exception code: 0xc0000005
Fault offset: 0x000000000001982b
Faulting process id: 0x33a0
Faulting application start time: 0x01d470ce931d82ab
Faulting application path: C:\Program Files (x86)\OldProp Solutions Inc\Immersion Manager\Immersion Manager.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3bf0500-30a4-4919-880c-224592bce3cd
Faulting package full name: 
Faulting package-relative application ID: 

[Navigator43 25]

10 hours ago, williebarry1 said:

i got the same thing wasn't even using the 747: 

 

Faulting application name: Immersion Manager.exe, version: 1.0.13.0, time stamp: 0x5bcfb515
Faulting module name: ntdll.dll, version: 10.0.17763.1, time stamp: 0xa369e897
Exception code: 0xc0000005
Fault offset: 0x000000000001982b
Faulting process id: 0x33a0
Faulting application start time: 0x01d470ce931d82ab
Faulting application path: C:\Program Files (x86)\OldProp Solutions Inc\Immersion Manager\Immersion Manager.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3bf0500-30a4-4919-880c-224592bce3cd
Faulting package full name: 
Faulting package-relative application ID: 

Yeah it’s the famous ntdll.dll but I installed mine outside the program files folder and when I start P3D and I’m not using the 747 I just make sure the immersion manager is shut down. Haven’t had another crash yet 

[islandking 3]

Same thing happening to me when running PMDG 747-8 always CTD after a few seconds. It does not seem to happen with the PMDG 747-400, 777, 737 or other addon aircrafts. Event viewer reports faulting app as Immersion Manager.exe. mmmmm

Edited November 2, 2018 by islandking
Spelling mistake

[Keven Menard 658]

I think you're misreading the Event Viewer. Immersion Manager crashes itself but it's only a result of P3D crashing. Nothing indicates that the Manager is crashing P3D.

We are investigating the Manager's crash but from what I see so far, P3D would be the one dragging the Manager into a crash, not the other way around

[Navigator43 25]

Oh well there you go then, like I said I’ve installed it outside the program files folder and all is good so far 

[mrdfw 0]

Wrong, when I uninstall Immersion   P3d v4.4 works perfect no CTD,    

[Antonov22 161]

May have found a workaround for the Immersion Manager crashes, looking at the crash logs and from my personal experience.

I believe the default install location is C:\Program Files (x86)\OldProp Solutions Inc\, which is of course the same drive as Windows.

When I reinstalled Immersion Manager outside of the windows drive, in this case my Prepar3D drive (G:/ in this case). It works without crashes thus far.

Maybe this can help others to find a workaround to the ntdll.dll crashes!

kind regards,
Peter Vroonland

[Keven Menard 658]

We just published an update potentially addressing the issue you had. Let me know if you still have problems with the latest version.

You will get a notification when launching the sim about the update.

[Navigator43 25]

I just updated and I restarted the sim, but after I got up to cruising altitude I had no contrails. So I saved my scenario and restarted the sim again and finally I had effects. I’ll keep testing to see how it goes.

[windshearDK 52]

I cannot use the manager if I start P3D exit and then start it again...

I just had this crash of the immersion manager:
I uninstalled and reinstalled and my sim crashes again
 

Application: Immersion Manager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at <Module>.SimConnect_WeatherRequestInterpolatedObservation(Void*, UInt32, Single, Single, Single)
   at LockheedMartin.Prepar3D.SimConnect.SimConnect.WeatherRequestInterpolatedObservation(System.Enum, Single, Single, Single)
   at A.m.C(Int32)
   at A.V.A(System.Object, System.Timers.ElapsedEventArgs)
   at System.Timers.Timer.MyTimerCallback(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.TimerQueueTimer.CallCallback()
   at System.Threading.TimerQueueTimer.Fire()
   at System.Threading.TimerQueue.FireNextTimers()

[Keven Menard 658]

We have created a thread about the 747 Immersion ntdll.dll issue: