Contrail missing from Engine 3

[truthknown 4]

Hi,

Currently flying over the Atlantic and I have contrails showing for engines 1,2 and 4, but not for engine 3. Not sure if that is a real scenario that could happen but seems unlikely to me. Any thoughts as to why that would/could happen?

Using the 747-8i.

Thanks,

Chris Lezama

[Keven Menard 658]

Can you send us the log.txt file located in the Immersion Manager directory?

[doublebubble 20]

5 hours ago, truthknown said:

Hi,

Currently flying over the Atlantic and I have contrails showing for engines 1,2 and 4, but not for engine 3. Not sure if that is a real scenario that could happen but seems unlikely to me. Any thoughts as to why that would/could happen?

Using the 747-8i.

Thanks,

Chris Lezama

Funny, on a flight from YSSY to KDFW 747-8 I lost the contrails from engine no.4.

Regards Rod 

[truthknown 4]

6 hours ago, Keven Menard said:

Can you send us the log.txt file located in the Immersion Manager directory?

Where do I send it?

[Johnny19 344]

haha i had the exactly the same issue yesterday, missing the contrail on no3 engine on 747-8f. Also, i have noticed that i have short small contrails showing high above the user plane, reinstaling the immersions and percipitfx didn't help 😞

Edited October 12, 2018 by Johnny19

[Keven Menard 658]

On 10/11/2018 at 11:53 PM, truthknown said:

Where do I send it?

You can send if via our support system on the website.

[Oskar Speer 22]

On 10/14/2018 at 12:19 AM, Keven Menard said:

You can send if via our support system on the website.

I have the same problem "Contrail missing from engine 3". Are there any solution? Do I need to open a ticket?

[Keven Menard 658]

2 hours ago, Oskar Speer said:

I have the same problem "Contrail missing from engine 3". Are there any solution? Do I need to open a ticket?

Please open a ticket with the log.txt file. Make sure you observe the issue right before sending the log file

[Keven Menard 658]

If you disable and re-enable the effect in the Immersion Manager, does it bring back the contrails?

[Oskar Speer 22]

If you use "Thickness" 1.9 it will work. If you use 2.0 it will not work.

[Keven Menard 658]

Have you tried to set it back to 2.0 after changing it to 1.9?

[Keven Menard 658]

I just pushed an update to Immersion Manager. After observing the issue again, can you click 5x on the name of the aircraft at the top-left of the Manager to generate a Report file. We added a few things in there to diag the issue. 

It will be on your desktop, if you can send it to me, that would be greatly appreciated!

[Oskar Speer 22]

14 hours ago, Keven Menard said:

Have you tried to set it back to 2.0 after changing it to 1.9?

Yes. When I do engine 3 contrail are missing.

Edited October 16, 2018 by Oskar Speer

[truthknown 4]

Last update worked for me. I have all 4 contrails now.

Thanks!

Chris